Obviously, you must allow this in your "users<->groups" profile via the
Admin
interface... ;-) It's necessary to check the "change owner" option explicitly!!
This way you can grab a ticket owned by anyone else and take ownership
by
your self to do anything you want.
ah ok, thats nice! thx. I can see all tickets now
problem is I cant close tickets which are owned by somone else, is it
possible to have that ? I cant even change owner on locked tickets
..
thx for your help!
Chris
Victor Rodriguez Cortes wrote:
Hello!
You can view all locked tick
ailto:[EMAIL PROTECTED]
> Sent: Tuesday, April 05, 2005 10:13 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] changing ticket owner makes it disappear for
> others
>
>
> ok, there is just some actions that can only be performed if the
> ticket has an
c.asc
-Original Message-
From: Christophe Zwecker [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 05, 2005 10:13 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] changing ticket owner makes it disappear for others
ok, there is just some actions that can only be perform
ok, there is just some actions that can only be performed if the ticket
has an owner, thats why I asked..
thx alot
Stefan Rother wrote:
Hi Chris,
we are admins with different fields of work, I created 3 queues by our
names. we got an incoming queue. Everyone can see tickets in the other
queues. h
Hi Chris,
we are admins with different fields of work, I created 3 queues by our
names. we got an incoming queue. Everyone can see tickets in the other
queues. however when one assignes a ticket to him, the other ones seem
not to be able to see the tickets anymore, how can I change this ?
and also
Hi,
we are admins with different fields of work, I created 3 queues by our
names. we got an incoming queue. Everyone can see tickets in the other
queues. however when one assignes a ticket to him, the other ones seem
not to be able to see the tickets anymore, how can I change this ?
and also I wond
