it's possible to clear old ticket from database? if is possible, the list
of tables that i have to clear.
for example, at the end of the year i create my macro statistics about the
year and after a delete with a query the tickets from database... to start
the new year with an empty history..
Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci stefano.ri...@riccimatic.com:
it's possible to clear old ticket from database? if is possible, the list of
tables that i have to clear.
for example, at the end of the year i create my macro statistics about the
year and after a delete with
Or use Generic Agent.
On Tue, Jul 24, 2012 at 9:41 AM, Roy Kaldung r...@kaldung.com wrote:
Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci
stefano.ri...@riccimatic.com:
it's possible to clear old ticket from database? if is possible, the
list of tables that i have to clear.
for
Quoting Gerald Young (cryth...@gmail.com):
Or use Generic Agent.
Do you per chance have an example of how to delete tickets using Generic
Agent?
Thanks in advance,
Susan
-
OTRS mailing list: otrs - Webpage:
Am 24.07.2012 16:31, schrieb Susan Dittmar:
Do you per chance have an example of how to delete tickets using Generic
Agent?
just create a new job for the Generic Agent, select the relevant queues
and the appropriate selection filter (we use ticket closed before) in
the Ticket Filter options
it's possible to have the code?
On 24 July 2012 15:41, Roy Kaldung r...@kaldung.com wrote:
Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci
stefano.ri...@riccimatic.com:
it's possible to clear old ticket from database? if is possible, the
list of tables that i have to clear.
for
On 7/24/12 5:13 PM, Stefano Ricci wrote:
it's possible to have the code?
Yes. See https://github.com/rkaldung/tc4o and download
tc4o.DeleteOldTickets.pl into your /opt/otrs/bin folder.
Adjust the TicketSearch and start first a dry run with debug mode.
hth,
Roy
--
Roy Kaldung
e-mail:
