Re: [otrs] Help Query

Hello, You can disable those forms at Admin -> Sysconfig -> Ticket -> Frontend::Agent::ModuleRegistration About alignment, I guess you can play with the files at /opt/otrs/Kernel/Output/HTML/Standard On 5 February 2016 at 07:54, wrote: > Hi, > > I want to disable new phone ticket and also phon

[otrs] Help Query

Hi, I want to disable new phone ticket and also phone call outbound, phone call inbound, how can i do it. Also i have created dynamic field is it possible to do alignment of those dynamic, i mean center alignment or one below another or on side. Best Regards Milind Tailor Information Te

Re: [otrs] Help fresh installation of OTRS 5

5/2016 00:14 (GMT-05:00) To: "User questions and discussions about OTRS." Cc: otrs-boun...@otrs.org Subject: Re: [otrs] Help fresh installation of OTRS 5 Dear Marshall, Thanks for the reponse sorry but i am very new to Linux and otrs, kindly advise if i can share any file which

Re: [otrs] Help fresh installation of OTRS 5

://www.molpower.com From: "LQ Marshall" To: "'User questions and discussions about OTRS.'" , Date: 05-01-2016 03:39 Subject:Re: [otrs] Help fresh installation of OTRS 5 Sent by:otrs-boun...@otrs.org From: otrs-boun...@otrs.org [mail

Re: [otrs] Help fresh installation of OTRS 5

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Sent: Monday, January 4, 2016 4:44 AM Subject: [otrs] Help fresh installation of OTRS 5 I am trying to install otrs 5 on opensuse, i have configured it. but when i try to browse localhost/otrs/installer.pl I get forbidden message you

[otrs] Help fresh installation of OTRS 5

Hii, I am trying to install otrs 5 on opensuse, i have configured it. but when i try to browse localhost/otrs/installer.pl I get forbidden message you dont have access to localhost/otrs/installer.pl on this server Best Regards Milind Tailor Information Technology MOL-IPS India, Mumbai Centr

Re: [otrs] Help - how to create multiple knowledge bases (FAQ)

Hello, Basically what you need to do is to create the set of categories with permissions into the different groups you want to access the Knowledge. For example create Category FAQ 1 and add assign it to groups for queues A--M and so on. To bring access to the module, just give them ro acces into

[otrs] Help - how to create multiple knowledge bases (FAQ)

Hello List! I need help on the following: We want to create multiple knowledge bases, but don`t know how. As an example I want to use FAQ1 for queues A till M and FAQ2 for queues N till Z. Can this be done? If so, please explain. Thanks in advance! Best Regards, Brian van Veen E-mail: b...@n

Re: [otrs] Help: columns in dashboard corrupted

Even with the default theme this happens. I reinstalled the 3.3.7 package and all is fine… very strange! Sander I updated OTRS 3.3.7 to 3.3.8 and now my dashboard columns are corrupted. - The title column shows the age in the new tickets widget - in another widget the title

Re: [otrs] Help: columns in dashboard corrupted

sounds like custom themes. On Fri, Aug 22, 2014 at 9:12 AM, Sander Goudswaard < s.goudswa...@westerscheldetunnel.nl> wrote: > All, > > > > I updated OTRS 3.3.7 to 3.3.8 and now my dashboard columns are corrupted. > > > > - The title column shows the age in the new tickets widget > > -

[otrs] Help: columns in dashboard corrupted

All, I updated OTRS 3.3.7 to 3.3.8 and now my dashboard columns are corrupted. - The title column shows the age in the new tickets widget - in another widget the title column shows the customer name, and the owner column shows the ticket number I tried deleting the caches, g

Re: [otrs] [help-RESOLVED]Associate Service to Queue when creating ticket in both Customer and agent portal.

again for the support Gerald. Date: Tue, 19 Aug 2014 10:57:17 -0400 From: cryth...@gmail.com To: otrs@otrs.org Subject: Re: [otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal. Please provide snippets related to what you tried, what happens, why that's not w

Re: [otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal.

ervice-> regex value. > > -- > Date: Tue, 19 Aug 2014 09:02:55 -0400 > From: cryth...@gmail.com > To: otrs@otrs.org > Subject: Re: [otrs] [help]Associate Service to Queue when creating ticket > in both Customer and agent portal. > > > First,

Re: [otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal.

seems to be tied to Services and I’m filtering by : properties -> ticket -> Queue -> Queue Name string. Possible -> Ticket ->Service-> regex value. Date: Tue, 19 Aug 2014 09:02:55 -0400 From: cryth...@gmail.com To: otrs@otrs.org Subject: Re: [otrs] [help]Associate Service to Q

Re: [otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal.

First, a link to the docs: http://otrs.github.io/doc/manual/admin/3.3/en/html/customization.html#acl-reference (Try ParentID). On Fri, Aug 15, 2014 at 12:37 PM, Jean-Pierre Zurbrügg wrote: > Hello everyone, > > Running OTRS 3.3.8 > > I am trying to filter Services based on the selected queue i

[otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal.

Hello everyone, Running OTRS 3.3.8 I am trying to filter Services based on the selected queue in both the customer New Ticket creation window and the Agent Phoneticket, emailticket creation window. I have searched through the mailing list and came up with this post but it seems as it never got r

Re: [otrs] Help on upgrade to OTRS 3.2.8

Hi Guys, OTRS 3.2.8 is re-installed successfully and works like a charm. A good exercise and nice way to learn OTRS. Performed a backup of the DB. Uninstalled 3.2.6 and re-installed 3.2.8 . Reinstalled 3.2.6 ITSM Bundle. Restored the Database. Replaced needed config files (Config.pm/ZZZ

Re: [otrs] Help on upgrade to OTRS 3.2.8

For starters you really need to learn how to use the Windows CMD prompt. Most of your errors are caused by the lack of escaping filenames and from not referencing the executables correctly. You can only run "mysql" outside of the mysql/bin folder if the folder has been added to your PATH variable.

Re: [otrs] Help on upgrade to OTRS 3.2.8

Hi, I have tried the solution from Bogdan Iosif on the forum to run (C:\Program Files (x86)\OTRS\OTRS\scripts>mysql -uroot otrs < "C:\Program Files (x86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql") and I have received another error message. Please note that if I run C:\Program Files (x86

Re: [otrs] Help on upgrade to OTRS 3.2.8

You need to pur double quotes around the path for the SQL file. See the line below. C:\Program Files (x86)\OTRS\OTRS\scripts>mysql -uroot otrs < "C:\Program Files (x86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql" Also, AFAIK, db upgrade is not required between revisions, that is if you are reall

[otrs] Help on upgrade to OTRS 3.2.8

Hi, I have followed the video of Shawn Beasley from Youtube to upgrade from 3.2.6 to 3.2.8. I get a message when i update the database and Perl I get the error message while performing the perl update I get the message " The system cannot find the file specified". C:\Program Fil

[otrs] Help: HostBased Skins

Hello guys, I am using OTRS 3.2.2 on Ubuntu 12.04 Server running on Apache 2. I need to configure OTRS to show one skin depending of the url visited by the client example : If the customer go to soporte.dominio.com/otrs/customer.pl shows soporte skin If the customer go to mesadeservicios.dominio

Re: [otrs] Help -> Information after merging tickets

Hi ! nevertheless many thanks :-) Regards, Stefanie Message: 5 Date: Wed, 27 Jun 2012 18:05:59 +0200 From: Michiel Beijen Subject: Re: [otrs] Help -> Information after merging tickets To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain;

Re: [otrs] Help -> Information after merging tickets

about an update of his/her ticket. > > Regards, > Stefanie > > > > Message: 2 > Date: Tue, 26 Jun 2012 19:51:28 +0200 > From: Michiel Beijen > > Subject: Re: [otrs] Help -> Information after merging tickets > To: "User questions and discussions about

Re: [otrs] Help -> Information after merging tickets

: Michiel Beijen Subject: Re: [otrs] Help -> Information after merging tickets To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="utf-8" Hi, You can achieve it using an event based notification. It is a little bit nasty, because

Re: [otrs] Help -> Information after merging tickets

t doesn´t help me, because there ´ s no answer to that question, how to > send an information to the owner/agent of the ticket, which gets the merged > ticket. > > > > > Message: 2 > Date: Mon, 25 Jun 2012 17:51:20 -0400 > From: Gerald Young > Subject: Re: [otrs] Help -&

Re: [otrs] Help -> Information after merging tickets

: [otrs] Help -> Information after merging tickets To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" Does this help? http://forums.otterhub.org/viewtopic.php?f=62&t=15841 On Mon, Jun 25, 2012 at 9:05 AM, w

Re: [otrs] Help -> Information after merging tickets

Does this help? http://forums.otterhub.org/viewtopic.php?f=62&t=15841 On Mon, Jun 25, 2012 at 9:05 AM, wrote: > Hi ! > > I want to create an email for the ticket-owner, after a new ticket was > merged to an existing ticket. > I try to create an event-notification, but I always get an email with

[otrs] Help -> Information after merging tickets

Hi ! I want to create an email for the ticket-owner, after a new ticket was merged to an existing ticket. I try to create an event-notification, but I always get an email with information about the new (merged) ticket and not about the existing ticket. :-( I which way can I realise it ? Any he

[otrs] Help - > Error Updating Master/Slave Package from 1.2.1 to 1.8.1

Hi ! during the update of the Master/Slave Package from version 1.2.1 to 1.8.1 I get the following error-message. We use otrs version 3.0.11. Maybe someone can help me ! Thanks, Stefanie Krüger Backend ERROR: OTRS-CGI-68 Perl: 5.10.1 OS: linux Time: Wed Jun 6 17:21:47 2012 Message: Can't insta

[otrs] Help -> Information after merging tickets

Hi ! I want to create an email for the ticket-owner, after a new ticket was merged to an existing ticket. I try to create an event-notification, but I always get an email with information about the new (merged) ticket and not about the existing ticket. :-( I which way can I realise it ? Any he

Re: [otrs] Help - French Interface not complete translated

Hi Ugo, On Wed, Jun 6, 2012 at 10:27 PM, Ugo Bellavance wrote: > On 2012-06-06 14:32, Leonardo Certuche wrote: >> You just have to improve the files /opt/otrs/Kernel/Language/fr* > > How do we submit to OTRS afterwards, so that it is included in their code? We have a nice document on the subjec

Re: [otrs] Help - French Interface not complete translated

On 2012-06-06 14:32, Leonardo Certuche wrote: Hello, You just have to improve the files /opt/otrs/Kernel/Language/fr* How do we submit to OTRS afterwards, so that it is included in their code? If you need help with the translation, I can probably help a bit (my mother tongue is french). How

Re: [otrs] Help - French Interface not complete translated

Hello, You just have to improve the files /opt/otrs/Kernel/Language/fr* Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 6 June 2012 10:52, wrote: > Hi ! > > I´ve a question about translating the OTRS interface into French. > We´ve users , who want to use the French

[otrs] Help - French Interface not complete translated

Hi ! I´ve a question about translating the OTRS interface into French. We´ve users , who want to use the French interface. During testing the system , I find out , that not the whole interface is translated into French. (we use otrs version 3.0.11) Is it possible to help translating the system o

Re: [otrs] help OTRS configuration

:37 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] help OTRS configuration Hi Nikhil, You need to configure a PostMaster account (like POP3 or IMAP) in the Admin interface. ((enjoy)) Carlos Rodríguez On Dec 9, 2011, at 1:31 AM, Nikhil Joshi wrote

Re: [otrs] help OTRS configuration

Hi Nikhil, You need to configure a PostMaster account (like POP3 or IMAP) in the Admin interface. ((enjoy)) Carlos Rodríguez On Dec 9, 2011, at 1:31 AM, Nikhil Joshi wrote: > > Hello, > I’m configuring the OTRS but I have following issue: > > > 1.Automatic ticket should be created wh

[otrs] help

Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created in RAW Queue when new mail is send to the admin 2.Auto email notification should be send to the customer. Kindly help me Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP

[otrs] help OTRS configuration

Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created when new mail is send to the OTRS admin. Kindly help me Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | www.ArchitectSAP.com | 9960

Re: [otrs] Help add new fields in agentticketcompose Module

: Re: [otrs] Help add new fields in agentticketcompose Module I may be wrong, but I think you can add then trought the sysconfig 2011/11/7 Oscar Hernandez Hello, > >How can i add fields queue, Sla, type and priority into the >agentticketcompose module? > >Currently I have adde

Re: [otrs] Help add new fields in agentticketcompose Module

I may be wrong, but I think you can add then trought the sysconfig 2011/11/7 Oscar Hernandez > Hello, > > How can i add fields queue, Sla, type and priority into the > agentticketcompose module? > > Currently I have added the fields in agentticketcompose.pm and > agentticketcompose.dtl > > bu

[otrs] Help add new fields in agentticketcompose Module

Hello, How can i add fields queue, Sla, type and priority into the agentticketcompose module? Currently I have added the fields in agentticketcompose.pm and agentticketcompose.dtl but not shown on the page html the fields added, I wrote in the forum but have not posted the answer, I have re

Re: [otrs] help me

Run the command under sudo. Ekram wrote: Hi, When i am running the database check i found the following error. It is a fresh installation on debian6. root@newotrs:/opt/otrs# perl -w /opt/otrs/bin/otrs.CheckDB.pl DBD::Pg::st execute failed: ERROR: permission denied for relation valid at /opt/

Re: [otrs] help me

What user are you logging into the database as? It looks as if the user you are using does not have th correct database permissions. Make sure the user that you are using to log into the database has been granted the correct permissions OTRS (3.0) docs for Database installation (scroll down to the

[otrs] help me

Hi, When i am running the database check i found the following error. It is a fresh installation on debian6. root@newotrs:/opt/otrs# perl -w /opt/otrs/bin/otrs.CheckDB.pl DBD::Pg::st execute failed: ERROR: permission denied for relation valid at /opt/otrs/Kernel/System/DB.pm line 553. ERROR: OT

Re: [otrs] Help with hardware

On 30-08-2011 16:06, Michiel Beijen wrote: With the number of agents and tickets you're talking about: 1900 or 5000 tickets or the like on the complete system, you really don't have anything to worry about; then you can also use a virtual machine , assign 4 GB to it and one or maybe two cores, an

Re: [otrs] Help with hardware

Hi, On Tue, Aug 30, 2011 at 15:13, Wagner wrote: > How can I estimate the number of tickets per user per day? there's only one answer to that: trending. There's no way we can guess that for you, it depends on so many factors. The same as for the OTRS hardware sizing; it's very difficult to do.

Re: [otrs] Help with hardware

How can I estimate the number of tickets per user per day? 2011/8/30 Lars Jørgensen > On 30-08-2011 14:16, Wagner wrote: > >> Linux >> >> yes, I was estimating something like in the maximum of 5 tickets per >> user per day >> > > And how many users and agents? > > If there's not an abnormal bunc

Re: [otrs] Help with hardware

On 30-08-2011 14:16, Wagner wrote: Linux yes, I was estimating something like in the maximum of 5 tickets per user per day And how many users and agents? If there's not an abnormal bunch of users (less than 2-300 tickets a day), you can run this on a pretty low-powered system. If you make su

Re: [otrs] Help with hardware

I can give you some info about our environment: Some 700-odd users and 10 agents. This is a realy low traffic system with ~1900 Tickets in 8 Months, so about 11 Tickets per working day. This runs on a FreeBSD system with a 4 core Intel XEON E5620 @2,4 Ghz and 8 GB of RAM. This is probably way overs

Re: [otrs] Help with hardware

Linux yes, I was estimating something like in the maximum of 5 tickets per user per day Thanks 2011/8/30 Lars Jørgensen > On 29-08-2011 19:59, Wagner wrote: > >> I needing a table, with a number of users or tickets (don't know which >> is better to estimate) and the hardware needed to the serv

Re: [otrs] Help with hardware

On 29-08-2011 19:59, Wagner wrote: I needing a table, with a number of users or tickets (don't know which is better to estimate) and the hardware needed to the server, something like this: 50 agents - ~1 GB RAM, processor Y and X GB HD 100 agens - ~ 2 GB RAM, processor Z and Y GB HD Windows or

[otrs] Help with hardware

Hello guys, I needing a table, with a number of users or tickets (don't know which is better to estimate) and the hardware needed to the server, something like this: 50 agents - ~1 GB RAM, processor Y and X GB HD 100 agens - ~ 2 GB RAM, processor Z and Y GB HD does anyone have it? Or can help me

Re: [otrs] Help search-templates

After having thought to pass to a commercial database why not consider to pass at a commercial support (en...@otrs.com) ? (I'm not an otrs consultant and I've no business in this but it's a linear thought thinking at this ;) ) MV On Tue, Apr 19, 2011 at 7:30 PM, Thiru K wrote: > Hi All, > >

[otrs] Help search-templates

Hi All, Recently we upgraded 2.2.6 mysql to 2.4.9 oracle. Now search-templates gives incorrect results Since its critical, can somebody help me out? Thanks, kt - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

[otrs] [OTRS] Help Module Kernel/Modules/.pm not found!

Hi All, Recently we upgraded 2.2.6 mysql to 2.4.9 oracle. After submitting the phone ticket, i am getting.. Message: Module Kernel/Modules/.pm not found! Traceback (4884): Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182 Module: ModPerl::ROOT::ModPerl::Regi

[otrs] OTRS Help Module Kernel/Modules/.pm not found!

Hi All, Recently we upgraded 2.2.6 mysql to 2.4.9 oracle. After submitting the phone ticket, i am getting.. Message: Module Kernel/Modules/.pm not found! Traceback (4884): Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182 Module: ModPerl::ROOT::ModPerl::Registr

Re: [otrs] help with statistics

Dear Anders, On 21.03.2011, at 06:45, Anders Bolinder wrote: > I would like to know how i can create statistics on how many tickets been > created between a certain time period, for example between 6 and 8 am? you need to use the TicketAccumulation object for these kind of statistics. Cheers,

[otrs] help with statistics

Hello I would like to know how i can create statistics on how many tickets been created between a certain time period, for example between 6 and 8 am? /Anders Bolinder - OTRS mailing list: otrs - Webpage: http://otrs.org/ Arch

[otrs] Help needed

Hi Can anybody let me know how to generate a report in OTRS ? My requirement is to generate a report of all the open tickets across all the queues. I clicked Stat module and I tried by creating a new report . After its done, it just shows me the template but I could not see any data in it. Thoug

Re: [otrs] Help in Escalation properties of a queue

Hi, Unfortunately there is no standard function in OTRS to do this hierarchically escalation. I recommend to use FreeTextFields for setting a kind of escalation tier (Escalation Level => Tier 1, Tier 2, Tier 3, etc.). Based on this setting you can define a Generic Agent job which can reassign t

[otrs] Help in Escalation properties of a queue

Hello, I have a question in the queue escalation properties. Please let me know if its possible to escalate a ticket to an individual person. Not sure how to tell it to escalate to one person and then second to another and last to the third person. Any help is greatly appreciated. Thanks Winter -

Re: [otrs] Help Me (to help me) to enable Customer Group Feature

Hi all, On 27.08.2010, at 09:44, Alexander Halle wrote: > Joseph Thomas wrote : > [...] >> when i click this link..[ Customer Users <-> Groups >> ] >> im getting a message like this, >> Warning: Sorry, feature not active! >> *Com

Re: [otrs] Help Me please...

Joseph Thomas wrote : I am not getting any agent notification on new ticket creation. How can I //configure it?/ Hi Joseph, please see Davids posting, especially the steps 1 and 2 and the second last section (http://lists.otrs.org/pipermail/otrs/2010-August/033286.html) so that we can help

[otrs] Help Me please...

*Hi All, * * I am not getting any agent notification on new ticket creation. How can I **configure it?* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

Re: [otrs] Help Me please...

Joseph Thomas wrote : [...] when i click this link..[ Customer Users <-> Groups ] im getting a message like this, Warning: Sorry, feature not active! *Comment:* CustomerGroupSupport needs to be active in Kernel/Config.pm, read m

Re: [otrs] Help Me please...

On 8/27/10 8:01 AM, "Joseph Thomas" wrote: > wat should i do for this? > pls give the steps that i want to do. >From your postings so far, I'd say you want to do the following steps: 0. Read the error message, and note the "read more about this feature in the documentation" part of the m

Re: [otrs] Help Me please...

it's a joke and you are a bot ?! :D On Fri, Aug 27, 2010 at 3:01 PM, Joseph Thomas wrote: > > > Dear Team, > we have a set of customers and i want to manage those > customers in a group. > how can it b possible? > > when i click this link..[ Customer Users <-> > Groups

[otrs] Help Me please...

Dear Team, we have a set of customers and i want to manage those customers in a group. how can it b possible? when i click this link..[ Customer Users <-> Groups] im getting a message like this, Warning: Sorry, fea

Re: [otrs] Help Me please...

Again, Please try RTFM before and try also some google search and some mail-archive search. for this: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363 and if no luck try considering Arnold hint to involve some OTRS con

[otrs] Help Me please...

Dear Team, i have a problem with email configuration.when i run my postmaster mail account, i hav a problem.Here im attaching the print screen of that issue.Pls Help Me...soon <>- OTRS mailing list: otrs - Webpage:

[otrs] Help Me please...

Dear Team, How can i access OTRS from internet? please give the certain steps that i want to do in OTRS? -- Regards, *JOSEPH THOMAS* *M*: +91 98954 02696 |* * | *F*: +91 484 4060806 | www.suyati.com <>- OTRS

Re: [otrs] Help Me please...

imwhat ? :D did you enabled in agent properties "New ticket notification :" ? does Agent has selected in their properties queues of interest ? On Thu, Aug 26, 2010 at 3:09 PM, Joseph Thomas wrote: > Dear team, > > i have certain things to do in OTRS, please help me > ...

[otrs] Help Me please...

Dear team, i have certain things to do in OTRS, please help me If the administrator or agent is not logged in and a customer is send a queue, they must get an update through an e-mail which we set.How can it be possible? Please give me that certain steps that

Re: [otrs] Help on a postmaster filter (Nils Leideck - ITSM)

Hi, On 09.06.2010, at 16:07, Martignier, Philippe wrote: > Many thanks, it works now! Great! > Users = happy, me too :) And ((otrs)) as well! ;-)) ((enjoy)) Nils Leideck -- Nils Leideck Senior Consultant OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 6172 681988 0 F: +49 (0

Re: [otrs] Help on a postmaster filter (Nils Leideck - ITSM)

Nils, Many thanks, it works now! I was thinking these filters were working and executing line by line, so that if one ignore was made, the email was lost for another next filter ... (that's why I placed it before instead after :) Users = happy, me too :) Cheers Philippe World Intellectual P

Re: [otrs] Help on a postmaster filter

echFan wrote: > Related issue. . .is it possible to reorder tickets somehow? I don't see a > method for doing this in the web interface. . . > > > - Original Message - > From: Nils Leideck - ITSM > To: "User questions and discussions about OTRS." >

Re: [otrs] Help on a postmaster filter

Related issue. . .is it possible to reorder tickets somehow? I don't see a method for doing this in the web interface. . . - Original Message - From: Nils Leideck - ITSM To: "User questions and discussions about OTRS." Sent: Wednesday, June 09, 2010 8:50:18 PM Subject:

Re: [otrs] Help on a postmaster filter

Hi, On 09.06.2010, at 12:12, Martignier, Philippe wrote: > I don’t want to get the internal mails to create tickets > So I did the following > > From: wipo.int > To : income.accou...@wipo.int > > X-Ignore = Yes > > It works perfectly, all emails containing wipo.int are ignored and do not

[otrs] Help on a postmaster filter

Hi there, I have a problem on a postmaster filter I don't want to get the internal mails to create tickets So I did the following From: wipo.int To : income.accou...@wipo.int X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do

Re: [otrs] help about migration to new server

yap...thats a good idea..Thanks... i will do that and let you knowAlex... -ekram On 05/07/2010 05:18 PM, Alexander Halle wrote: Ekram wrote : Yes, i saw. what i want to do is update database without touching the old otrs. ie. i want to update the backup sql using update script then imp

Re: [otrs] help about migration to new server

Ekram wrote : Yes, i saw. what i want to do is update database without touching the old otrs. ie. i want to update the backup sql using update script then import to the new one. Which is i think safe to do. Is it possible to do so? Hi Ekram, I suggest to install OTRS 2.04 on the new machine,

Re: [otrs] help about migration to new server

thanks for reply.. Yes, i saw. what i want to do is update database without touching the old otrs. ie. i want to update the backup sql using update script then import to the new one. Which is i think safe to do. Is it possible to do so? -ekram On 05/06/2010 11:59 PM, Nils Leideck - ITSM wrot

Re: [otrs] help about migration to new server

Hi, On 06.05.2010, at 07:49, Ekram wrote: > I've install OTRS 2.4.7 in new machine in debian lenny.(source installation) > OTRS 2.04 has been running in an old machine for quite a long time. > How can i move the OLD OTRS 2.04 to new one in the new machine? > Note that database is using here is po

[otrs] help about migration to new server

Hi, I've install OTRS 2.4.7 in new machine in debian lenny.(source installation) OTRS 2.04 has been running in an old machine for quite a long time. How can i move the OLD OTRS 2.04 to new one in the new machine? Note that database is using here is postgres in both server. -Ekram ---

Re: [otrs] HELP!

I guess she does not receive your email anymore. I've asked one of our IT guys to unsubscribe her, and he did... ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 568

Re: [otrs] HELP!

Myriam O'Neill wrote : I cannot unsubscribe from OTRS – Ihave tried several times but no luck Hi Myriam, please describe the steps that you have made so far and what happened as a result (error messages ?). Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH

[otrs] HELP!

I cannot unsubscribe from OTRS - Ihave tried several times but no luck CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauthorised disclosure or tran

Re: [otrs] Help with sync between two databases.

Hi Michelle, Just how are you trying to synchronize the users? One of the strengths of OTRS is that you don't have to copy over the customer database from the remote location to the OTRS system. You can just leave the customer users in there and make OTRS use it remotely. That way your OTRS is al

[otrs] Help with sync between two databases.

Hello I am not familiar with perl and I have installed otrs on a test system. It is a centos 5.4 VM. I am trying to sync customer_users from an external database of another application. I keep getting an error Got no EncodeObject! at Kernel/System/DB.pm line 96. Can someone please help me de

Re: [otrs] HELP

Hi, On 21.04.2010, at 11:18, Myriam O'Neill wrote: > Please unsubscribe from your mailing list as I am being swamped with replies!! To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http:

[otrs] HELP

Please unsubscribe from your mailing list as I am being swamped with replies!! Thank you CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauth

Re: [otrs] Help !

Hello namesake! You can link customers to services and then you can give customers permission under given queues, that way you could have separate services in separate queues. If that's not enough, you can always use ACLs: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Leonardo Cer

[otrs] Help !

Guru´s, We are working with OTRS in our company. Have any procedure to link Queue and Services ? Or Type and Services ? Regards., logo_tempo_assist Leonardo Matarazzo Infraestrutura TI Al.Tocantins, 525 - Térreo - Alphaville 06455-020 - Barueri - SP Fone: 55 11 3336-8589 / 55 11

Re: [otrs] Help needed in OTRS Notification

Hello, Winter. You can achive that by setting up 4 queues and setting the correct queue addresses for each of them. The email in From: is determined by the queue the ticket is in. How do you associate customers to domains? Do you have a particular field in the customer database? You can use Ge

[otrs] Help needed in OTRS Notification

Hello, I have a question in OTRS Notification Event. Basically I have setup a Notification Event to send an email response to the customer when ever a ticket is completed and closed by the system. My company has about 4 domains which are setup with OTRS. Essentially, when any customer's ticket

Re: [otrs] Help in SPAM Issue

Subject: [otrs] Help in SPAM Issue Hi experts, a couple of days ago, our OTRS system is receiving a LOT of SPAN messages, How can I do in order to resolve this issue? Regards, André - OTRS mailing list: otrs - Webpage: http

[otrs] Help in SPAM Issue

Hi experts, a couple of days ago, our OTRS system is receiving a LOT of SPAN messages, How can I do in order to resolve this issue? Regards, André - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr

[otrs] Help - Raw queue filling itself up every minute

Hi, I have otrs 2.4.7 and the raw queue for the administrator is filling itself up every 1 minute with "mail delivery failed returning message to sender" Emailing to other queues seems unaffected. What would be the reason for these messages? and how can i stop them? Any help appreciated ! thank

Re: [otrs] Help Inserting a Ticket State Type

try insert into ticket_state_type (name, comments, create_time, create_by, change_time, change_by) values (’own’,’Own state type’, sysdate(), 1, sysdate(), 1); On Tue, Feb 23, 2010 at 9:04 PM, David Zauss < david.za...@russellcellular.com> wrote: > I am attempting to add a Ticket State Type

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