Re: [otrs] get rid /otrs/index.pl

2012-08-22 Thread David Boyes
> How can we get rid of /otrs/index.pl in windows based installation? I am not > able to find file otrs.conf Consult the Apache documentation on rewriting URLs on Windows. - OTRS mailing list: otrs - Webpage: http://ot

Re: [otrs] get rid /otrs/index.pl

2012-08-22 Thread Parag Bhalerao
Hello team, How can we get rid of /otrs/index.pl in windows based installation? I am not able to find file otrs.conf GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Adi Ariyanto Sent: Monday, July 30, 2012 10:23 PM To: User questions

Re: [otrs] get rid /otrs/index.pl

2012-07-30 Thread Adi Ariyanto
Sorry I am forgot to update my question I am already solve the problem Install mod_perl 2 :) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nick Peters Sent: Tuesday, July 31, 2012 3:58 AM To: otrs@otrs.org Subject: Re: [otrs] get rid /otrs/index.pl mod rewrite would

Re: [otrs] get rid /otrs/index.pl

2012-07-30 Thread Nick Peters
mod rewrite would also work i am sure On 12-07-27 02:21 AM, Adi Ariyanto wrote: I want get rid /otrs/index.pl, based on http://forums.otterhub.org/viewtopic.php?f=60&t=9329 <http://forums.otterhub.org/viewtopic.php?f=60&t=9329>, every step I have follow but I get error

Re: [otrs] get rid /otrs/index.pl

2012-07-28 Thread Rainer Bendig
Am 27.07.2012 10:15, schrieb Adi Ariyanto: > I have install mod_perl 2 with apt-get install libapache2-mod-perl2, the I > try to open my otrs http://10.20.0.53, but got did you enable modperl? $ a2enmon perl -- Mit freundlichen Grüßen aus Göppingen, Rainer Bendig --

Re: [otrs] get rid /otrs/index.pl

2012-07-27 Thread Adi Ariyanto
Backhaus Sent: Friday, July 27, 2012 2:40 PM To: otrs@otrs.org Subject: Re: [otrs] get rid /otrs/index.pl Am 27.07.2012 09:21, schrieb Adi Ariyanto: > Invalid command 'PerlResponseHandler', perhaps misspelled or defined > by a module not included in the server configuration did

Re: [otrs] get rid /otrs/index.pl

2012-07-27 Thread Bernd Backhaus
we're on CentOS, where the module is either loaded in /etc/httpd/httpd.conf via LoadModule perl_module modules/mod_perl.so in the DSO section, or by having perl.conf in /etc/httpd/conf.d . But I guess the server issues are a topic for a Apache list or forum :) Am 27.07.2012 10:15, schrieb

Re: [otrs] get rid /otrs/index.pl

2012-07-27 Thread Adi Ariyanto
"Forbidden You don't have permission to access /index.pl on this server." -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Friday, July 27, 2012 2:40 PM To: otrs@otrs.org Subject: Re: [otrs] get rid /otrs/index.pl A

Re: [otrs] get rid /otrs/index.pl

2012-07-27 Thread Bernd Backhaus
Am 27.07.2012 09:21, schrieb Adi Ariyanto: Invalid command 'PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration did you install and enable mod_perl 2 in the Apache config? -

[otrs] get rid /otrs/index.pl

2012-07-27 Thread Adi Ariyanto
I want get rid /otrs/index.pl, based on http://forums.otterhub.org/viewtopic.php?f=60&t=9329, every step I have follow but I get error root@ticketing:~# /etc/init.d/apache2 restart Syntax error on line 56 of /etc/apache2/sites-enabled/otrs.conf: Invalid command 'PerlResponseHandler&

Re: [otrs] access to /otrs/index.pl?Action=AdminImportExport

2010-12-07 Thread Elva Novoa
Hello Leonardo, Just register your groups in the "Group" section of Frontend::Module###AdminImportExport, access to it through: Admin -> SysConfig -> Group ImportExport -> Frontend::Admin::ModuleRegistration. I hope this helps! Regards, Elva On 12/6/2010 10:44 AM, Leonardo Certuche wrote: > Hel

[otrs] access to /otrs/index.pl?Action=AdminImportExport

2010-12-06 Thread Leonardo Certuche
Hello there, On the organization we're deploying OTRS on, they'd like to give access to the Import/Export feature to users who don't have admin access. Is there any way to give access to this feature to a certain group of users? I'm almost sure it is possible, I just don't know how. Any help on

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

2008-06-11 Thread Henry
e::FQDN > > Regards, > Regis > > -- > *De :* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *De la part de > * Henry > *Envoyé :* vendredi 6 juin 2008 17:09 > *À :* otrs@otrs.org > *Objet :* [otrs] 2 slashes in address field ( > http://myserver//otrs/index.pl) &

Re: [otrs] 2 slashes in address field(http://myserver//otrs/index.pl)

2008-06-11 Thread Greg Horne
alf Of Henry Sent: Friday, June 06, 2008 1:01 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] 2 slashes in address field(http://myserver//otrs/index.pl) Hi regis, thanks for quick answer. My FQDN was correct (without slash in the end) and the problem persists.

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

2008-06-11 Thread Régis OBERLE
ress field (http://myserver//otrs/index.pl) Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes http://myserver/otrs/index.pl to http://myserver//otrs/index.pl, and browser shows page not found. I search in the system and f

[otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

2008-06-11 Thread Henry
Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes *http://myserver/otrs/index.pl *to *http://myserver//otrs/index.pl*, and browser shows page not found. I search in the system and find the variable $Env['CGIH

[otrs] Fwd: 2 slashes in address field(http://myserver//otrs/index.pl)

2008-06-10 Thread Henry
> *To:* User questions and discussions about OTRS.org > *Subject:* Re: [otrs] 2 slashes in address field( > http://myserver//otrs/index.pl) > > Hi regis, thanks for quick answer. > > My FQDN was correct (without slash in the end) and the problem persists. > > Any another tip? &

Re: [otrs] 2 slashes in address field(http://myserver//otrs/index.pl)

2008-06-06 Thread Greg Horne
alf Of Henry Sent: Friday, June 06, 2008 1:01 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] 2 slashes in address field(http://myserver//otrs/index.pl) Hi regis, thanks for quick answer. My FQDN was correct (without slash in the end) and the problem persists.

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

2008-06-06 Thread Henry
e::FQDN > > Regards, > Regis > > -- > *De :* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *De la part de > * Henry > *Envoyé :* vendredi 6 juin 2008 17:09 > *À :* otrs@otrs.org > *Objet :* [otrs] 2 slashes in address field ( > http://myserver//otrs/index.pl) &

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

2008-06-06 Thread Régis OBERLE
ress field (http://myserver//otrs/index.pl) Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes http://myserver/otrs/index.pl to http://myserver//otrs/index.pl, and browser shows page not found. I search in the system and f

[otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

2008-06-06 Thread Henry
Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes *http://myserver/otrs/index.pl *to *http://myserver//otrs/index.pl*, and browser shows page not found. I search in the system and find the variable $Env['CGIH

Re: [otrs] index.pl and high cpu usage

2008-04-28 Thread Alessio Tosi
stions and discussions about OTRS.org Subject: Re: [otrs] index.pl and high cpu usage -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, > I had article storage on FS and I've not copied file yet as it's 30GB of files. > ...this _might_ be a reason for the slow performance - have you

Re: [otrs] index.pl and high cpu usage

2008-04-25 Thread Torsten Thau
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, > all the perl modules required from checkmodules, some by apt-get, some > directly from CPAN > > I've copied the database from the old server to the new one and the run all > sql scripts to upgrade the schema from 1.3 to 2.2 from within

[otrs] index.pl and high cpu usage

2008-04-07 Thread Alessio Tosi
I've been trying to upgrade a very old installation 1.3 to the latest version: ubuntu 6.06 I've installed with apt-get apache2 mysql all the perl modules required from checkmodules, some by apt-get, some directly from CPAN I've copied the database from the old server to the new one and the ru

[otrs] index.pl: HINT: Use the escape string syntax for escapes, e.g., E'\\r\\n'.

2007-03-28 Thread Marcos Kamada
What kind of error is that? Why nobody respond messages in this forum? Regards, Kamada [Wed Mar 28 12:07:18 2007] [error] [client 192.168.11.154] [Wed Mar 28 12:07:18 2007] index.pl: ^ [Wed Mar 28 12:07:18 2007] [error] [client 192.168.11.154] [Wed

Re: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have permission to access /otrs/index.pl on this server

2005-07-08 Thread Christian Schoepplein
om:* Michael Belz [mailto:[EMAIL PROTECTED] >>*Sent:* Thursday, July 07, 2005 10:49 AM >>*To:* 'otrs@otrs.org' >>*Subject:* PLEASE CAN ANYONE HELP ME!!!FW: You don't have >>permission to access /otrs/index.pl on this server. >> >>HELP HELP ME

RE: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don'thave permission to access /otrs/index.pl on this server

2005-07-07 Thread Michael Belz
: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: PLEASE CAN ANYONE HELP ME!!!FW: You don'thave permission to access /otrs/index.pl on this server This sounds like an apache configuration issue. Read the part about configuring apache in the docs, or attach your a

Re: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have permission to access /otrs/index.pl on this server

2005-07-07 Thread Jeremy Blain
ly 07, 2005 10:49 AM *To:* 'otrs@otrs.org' *Subject:* PLEASE CAN ANYONE HELP ME!!!FW: You don't have permission to access /otrs/index.pl on this server. HELP HELP ME RHONDA!! -Original Message- *From:* Michael Belz [mailto:[EMAIL PROTECTED] *Sent:* Tuesday, July

[otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have permission to access /otrs/index.pl on this server

2005-07-07 Thread Michael Belz
Message- From: Michael Belz [mailto:[EMAIL PROTECTED] Sent: Thursday, July 07, 2005 10:49 AM To: 'otrs@otrs.org' Subject: PLEASE CAN ANYONE HELP ME!!!FW: You don't have permission to access /otrs/index.pl on this server.   HELP HELP ME RHONDA!!   -Original Me

[otrs] FW: You don't have permission to access /otrs/index.pl on this server.

2005-07-05 Thread Michael Belz
manually and will not open at all.   Finally    The error logs say client denied by server    When I go to run the index.pl or the installer.pl I get the following:::       Forbidden You don't have permission to access /otrs/index.pl on this serv

Re: [otrs] You don't have permission to access /otrs/index.pl on this server.

2005-06-27 Thread Christian Schoepplein
- In which group is your otrs user (I think user)? - Under which user runs your webserver (I think www)? - In which group is your webserver user? Thats still not clear to me :(. > Finally > > The error logs say client denied by server > >

[otrs] You don't have permission to access /otrs/index.pl on this server.

2005-06-23 Thread Michael Belz
ything manually and will not open at all.   Finally     The error logs say client denied by server     When I go to run the index.pl or the installer.pl I get the following:::       Forbidden You don't have permission to access /otrs/index.pl on this serv

[otrs] Forbidden You do not have permission to access/ otrs/index.pl on this server

2005-03-16 Thread Paulo Pinto
Hello. chmod 755 /your/otrs/homedir i.e., if you've installed OTRS on /opt/otrs: chmod 755 /opt/otrs Should do the trick. Best regards, -- Paulo Pinto Nortenet/Interacesso [EMAIL PROTECTED] +351 96 9830611 smime.p7s Description: S/MIME Cryptographic Signature _

Re: [otrs] Forbidden You do not have permission to access /otrs/index.pl on this server

2005-03-09 Thread victor . rodriguez
Hello! I recommend you to double check all the steps in the manual and apply them on your installation again, from the very begining. If you did a lot of changes testing settings you'll probably have some settings that could be wrong and confusing you. Afther doing this

[otrs] Forbidden You do not have permission to access/ otrs/index.pl on this server

2005-03-09 Thread Michael Belz
Help Please!   I have gone through the exact steps per the online Doc.   I have FreeBsd 5 Perl5, CPAN modules good to go with checkmoudules just fine. Perl –cw is okay.   I just cannot view the index.pl file forbidden.   I have changed the opt/otrs directory permissions to just abou

[otrs] Can't Get to /otrs/index.pl

2004-11-30 Thread Jesse Shumaker
I recently did a fresh install of 1.3.2 and then restored my 1.2.3 database to it. Everything looked like it restored fine and I can see all the restored data within mysql but when I try to access the /otrs/index.pl page I get the error below. This prevents me from using OTRS. I didn'

Re: [otrs] index.pl

2002-12-09 Thread Martin Edenhofer
On Mon, Dec 09, 2002 at 05:31:47PM -0600, Jon Conkle wrote: > Okay, i checked the apache error log and the only thing relevant i can > find is this: > > [error] /opt/OpenTRS/bin/cgi-bin/index.html not found or unable to stat * Works the agent-login (agent interface)? * If you download the index

Re: [otrs] index.pl

2002-12-09 Thread Jon Conkle
Okay, i checked the apache error log and the only thing relevant i can find is this: [error] /opt/OpenTRS/bin/cgi-bin/index.html not found or unable to stat Martin Edenhofer wrote: Hi Jon, On Mon, Dec 09, 2002 at 11:15:11AM -0600, Jon Conkle wrote: >Any ideas as to why when i try going to t

Re: [otrs] index.pl

2002-12-09 Thread Martin Edenhofer
Hi Jon, On Mon, Dec 09, 2002 at 11:15:11AM -0600, Jon Conkle wrote: > Any ideas as to why when i try going to the admin login page in a > browser it automatically tries downloading index.pl instead of serving > the page, and how i can fix this? customer login works just fine.. Is there a error

[otrs] index.pl

2002-12-09 Thread Jon Conkle
Any ideas as to why when i try going to the admin login page in a browser it automatically tries downloading index.pl instead of serving the page, and how i can fix this? customer login works just fine.. -- Jon Conkle Technical Sales and Support 1308 Dealers Ave. New Orleans, LA 70123 US Toll F

Re: [otrs] index.pl errors?

2002-09-09 Thread Martin Edenhofer
Hi Tony, On Mon, Sep 09, 2002 at 12:29:03PM -0400, Tony VanScoy wrote: > >If not, send us your httpd.conf. > [...] > > well i restarted apache and still didnt work. here is the virtual host > section from httpd.conf... > > > ServerAdmin [EMAIL PROTECTED] > DocumentRoot /home/cert/public_html

RE: [otrs] index.pl errors?

2002-09-09 Thread Tony VanScoy
>Let me guess, you use mod_perl? >If yes, restart the webserver. And it works. >Reason: mod_perl is reading the source code on startup (improved performance). >If not, send us your httpd.conf. > Martin well i restarted apache and still didnt work. here is the virtual host section from httpd.c

Re: [otrs] index.pl errors?

2002-09-09 Thread Martin Edenhofer
index.pl" outputs the html like you said it would. I thought that > would work but domain.com/otrs/index.pl still gets 500 internal server > errors. my apache error log still only says "Premature end of script > headers: /*/*/*/*/index.pl". why would it output html at the c

RE: [otrs] index.pl errors?

2002-09-09 Thread Tony VanScoy
> What is the output of "cd /home/cert/OpenTRS/bin/cgi-bin/" then "perl index.pl"? i got errors complaining about MIME base64, so i installed that module. now "perl index.pl" outputs the html like you said it would. I thought that would work but domain

Re: [otrs] index.pl errors?

2002-09-09 Thread Martin Edenhofer
Hi Tony, On Mon, Sep 09, 2002 at 11:21:20AM -0400, Tony VanScoy wrote: > I've been having some trouble with 500 internal server errors. I looked at > my logs files for apache and it was saying that i didnt have some of the > proper modules installed, so i installed them. Now all i get in my err

[otrs] index.pl errors?

2002-09-09 Thread Tony VanScoy
I've been having some trouble with 500 internal server errors. I looked at my logs files for apache and it was saying that i didnt have some of the proper modules installed, so i installed them. Now all i get in my error log is "Premature end of script headers: /*/*/*/*/index.pl". any ideas wha