Hi Gerald,
Just tried, and the ticket was locked to root.
Lars
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Tuesday, August 09, 2011 8:44 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] owner of unlocked tickets
If one gives
Hi Lars,
maybe you should write a module that handles the TicketOwnerUpdate
event... That module can unlock the ticket whenever it is assigned to
User 1 (root@localhost)
- Renée
On 10.08.2011 10:26, Lars Jørgensen wrote:
Hi Gerald,
Just tried, and the ticket was locked to root.
: [otrs] owner of unlocked tickets
Hi Lars,
maybe you should write a module that handles the TicketOwnerUpdate event...
That module can unlock the ticket whenever it is assigned to User 1
(root@localhost)
- Renée
On 10.08.2011 10:26, Lars Jørgensen wrote:
Hi Gerald,
Just tried, and the ticket
to do it.
** **
** **
Lars
** **
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
*Renée Bäcker
*Sent:* Wednesday, August 10, 2011 11:55 AM
*To:* otrs@otrs.org
*Subject:* Re: [otrs] owner of unlocked tickets
** **
Hi Lars,
maybe you should
] owner of unlocked tickets
Actually, what would be against removing the lock/unlock notion in
OTRS and making it possible for the owner to be empty?
If a ticket has an owner, it's supposed to be 'locked', if it does not
have an owner, it's 'available'.
The only drawback I see here
-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Michiel Beijen
Sent: Monday, August 08, 2011 3:36 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] owner of unlocked tickets
Actually, what would be against removing the lock/unlock notion
Hi,
One aspect of OTRS that I have to explain again and again is that an unlocked
ticket is in fact unlocked. But I can see the owner right there! On the
screen! Look!, complains the Agent, and doesn't do anything about the ticket.
Because it is owned by somebody else, right?
Is it possible
Actually, what would be against removing the lock/unlock notion in
OTRS and making it possible for the owner to be empty?
If a ticket has an owner, it's supposed to be 'locked', if it does not
have an owner, it's 'available'.
The only drawback I see here is that there is no 'easy' way to see the
