I need puts the ticket that i open for see the message at the top list,
when i click in the back link, at the M and L views. It is possible?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/piper
Thanks, Graeme, will do.
- Original Message -
From: "Graeme Brough" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS."
Sent: Thursday, April 14, 2005 10:51 AM
Subject: Re: [otrs] sort order of the QueueView
Hi Alain,
I will need to have anothe
--
> From: "Graeme Brough" <[EMAIL PROTECTED]>
> To: "User questions and discussions about OTRS."
> Sent: Monday, April 11, 2005 10:42 AM
> Subject: Re: [otrs] sort order of the QueueView
>
>
> Alain,
>
> Try making
.
Are there any other changes that are required? Thanks.
- Original Message -
From: "Graeme Brough" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS."
Sent: Monday, April 11, 2005 10:42 AM
Subject: Re: [otrs] sort order of the QueueView
Alain
27;m running version 1.3.2. I
> grep'd for DefaultQueueSortOrder and couldn't find it anywhere, so I gather
> you're running a different version of OTRS, correct?
>
> Thanks,
> Alain.
>
> - Original Message -
> From: "Graeme Brough" <[
iscussions about OTRS."
> Sent: Thursday, April 07, 2005 11:36 AM
> Subject: Re: [otrs] sort order of the QueueView
>
>
> We wanted to order tickets initially by priority, then by 'New' tickets,
> then by 'In Progress' with most recently worked 'In
Brough" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS."
Sent: Thursday, April 07, 2005 11:36 AM
Subject: Re: [otrs] sort order of the QueueView
We wanted to order tickets initially by priority, then by 'New' tickets,
then by 'In Progres
great deal of time looking into
> it.
>
> Can you describe what you're working on and how it might help?
>
> Thanks.
>
> - Original Message -
> From: "Graeme Brough" <[EMAIL PROTECTED]>
> To: "User questions and discussions about OTRS.&quo
ing on and how it might help?
Thanks.
- Original Message -
From: "Graeme Brough" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS."
Sent: Thursday, April 07, 2005 6:34 AM
Subject: Re: [otrs] sort order of the QueueView
Hello Alain,
Did you g
t; From: "Jack Doyle" <[EMAIL PROTECTED]>
> To: "User questions and discussions about OTRS."
> Sent: Tuesday, March 29, 2005 10:59 AM
> Subject: RE: [otrs] sort order of the QueueView
>
>
> I see. You want to sort based on the timestamp of the latest ar
gt; Sent: Tuesday, March 29, 2005 12:29 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] sort order of the QueueView
>
>
>> There's an option you can use in Config.pm:
>>
>># AgentQueueSortDefault
>># (default sort orde
k.com/jd_lgc_public.asc
-Original Message-
From: amg-1 [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 29, 2005 12:29 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] sort order of the QueueView
> There's an option you can use in Config.pm:
>
># Ag
There's an option you can use in Config.pm:
# AgentQueueSortDefault
# (default sort order of the queue view / after priority sort)
# ASC: oldest on top, default
# DESC: youngest on top
$Self->{AgentQueueSortDefault} = 'DESC';
Found this already, but it simply reverses the existing or
Bingo! That's exactly what I want, for anybody trying to follow this
thread. ;-)
- Original Message -
From: "Jack Doyle" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS."
Sent: Tuesday, March 29, 2005 10:59 AM
Subject: RE: [otrs] sor
-
From: Victor Rodriguez Cortes [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 29, 2005 12:10 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] sort order of the QueueView
Ummm... that's a bit complicated, but sounds absolutely logical.
Two workarounds come
Ummm... that's a bit complicated, but sounds absolutely logical.
Two workarounds come to my mind:
1- Don't allow follow-up's: every new mail received will create a new ticket,
even if it has
a TicketID in it's subject, etc. I don't like this one because you'll loose the
relatio
k.com/jd_lgc_public.asc
-Original Message-
From: amg-1 [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 29, 2005 10:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] sort order of the QueueView
I don't think I was making myself clear. It's not the reverse sort
order
t
, I'd much prefer hearing that there's an easy way to
change the sort order to be like a standard email client.
thanks.
- Original Message -
From: "Graeme Brough" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS."
Sent: Tuesday, March 29,
essage-
> From: amg-1 [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, March 29, 2005 9:34 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] sort order of the QueueView
>
>
> No, I actually want the order to be by message arrival time. By
> or
nic Information Systems
Public key: http://keys.thajack.com/jd_lgc_public.asc
-Original Message-
From: Graeme Brough [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 29, 2005 10:23 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] sort order of the QueueView
Hi,
The way
ystems
>
> Public key: http://keys.thajack.com/jd_lgc_public.asc
>
> -Original Message-
> From: amg-1 [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, March 29, 2005 9:34 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] sort order of the QueueView
&
key: http://keys.thajack.com/jd_lgc_public.asc
-Original Message-
From: amg-1 [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 29, 2005 9:34 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] sort order of the QueueView
No, I actually want the order to be by message arrival
iving preference
to those who opened a ticket a long time ago.
Can this be done?
- Original Message -
From: "Jack Doyle" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS."
Sent: Monday, March 28, 2005 10:52 AM
Subject: RE: [otrs] sort order of the Queu
twork+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
Public key: http://keys.thajack.com/jd_lgc_public.asc
-Original Message-
From: amg-1 [mailto:[EMAIL PROTECTED]
Sent: Monday, March 28, 2005 10:47 AM
To: otrs@otrs.org
Subject: [otrs] sort order of the QueueView
W
When I view My Queues, the order of the messages shown is the "Age" of the
ticket. I'd like to change the sort order to be the message arrival time,
not the time of the creation of the ticket's very first message (which is
what I understand to be the "Age" of the ticket).
I've looked through t
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