RE: [otrs] Email configuration questions

Title: RE: [otrs] Email configuration questions I agree that it is entirely based on your needs. We have 4 different business units, each assigned an email address that dispatches to a specific queue where an approving authority is notified of queue objects awaiting their "app

Re: [otrs] Email configuration questions

I tried to send a admin-mail to recipients on the exchange server but recieved the following types of errors in the maillog: Aug 23 13:12:53 ticket sendmail[2197]: j7NHCrnY002197: Authentication-Warning: ticket.compserv.global: apache set sender to [EMAIL PROTECTED] using -f Aug 23 13:12:53 ticket

Re: [otrs] Email configuration questions

I'd say thats up to you. We don't have too much volume so all mail comes to 1 address and we dispatch it from there. I suppose you could set up a number of addresses and have support requests go right to a specific queue, but your end users will need to know what to send to where. Volume

RE: [otrs] Email configuration questions

Thanks for the reply. I added the user information as per your info. Does each queue have to have a separate email account or can one email account be used for the whole application? Thanks, James "User questions and discussions about OTRS.org" wrote: > James, > > We have an E

RE: [otrs] Email configuration questions

Title: RE: [otrs] Email configuration questions James, We have an Exchange mail system also here. What you'll need to do is to ensure that you have POP3 setup on the Exchange side as an available protocol, some administrators disable this in favor of IMAP, HTTP, and/or RPC communica