Title: signature julian futurlink generic
Hi John,
I was facing the same issue, the solution was rather simple, her a copy
of answer / auto-response subject line:
OTRS_CUSTOMER_SUBJECT[24]
This includes the ticketnumber + the first 24 symbols of the
customers subject in to the subject of
Hello, John.
I had the same issue, even more strange:
OTRS_TICKET_TicketNumber is used twice in the auto reply body, the first one
wasn't resolved and the
second one was.
I just deletedinserted the same text and updated the template. Seems to work
so far...
Best regards,
Ilya Kornev
[EMAIL PROTECTED] schrieb am 30.06.2005 13:09:40:
Hi 2,
Hi,
Apologies if this is in the archive - I'm struggling to search it.
I want to include the Ticket Number in an Auto Response. The
useable
options shows OTRS_TICKET_TicketNumber as the way to do this
however when
shouldn't this
I want to include the Ticket Number in
an Auto Response. The useable options shows
OTRS_TICKET_TicketNumber as the way to do this however when
shouldn't this be just
OTRS_TICKET_Number?? sometimes
less is more.Thanks -
that worked - optionsshown on the relevant page clearly
Thanks - that worked - options shown on
the relevant page clearly
show OTRS_TICKET_TicketNumber though.
not in version 1.2.4 the one i'm working
with.
Li___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi,
On Do, Jun 30, 2005 at 01:30:25 +0200, [EMAIL PROTECTED] wrote:
Thanks - that worked - options shown on the relevant page clearly
show OTRS_TICKET_TicketNumber though.
not in version 1.2.4 the one i'm working with.
This was a little bug which should be fixed in cvs head
IT solutions and management firm-eSolia.
--
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Marcus Hopwood
Sent: Thursday, June 30, 2005 8:24 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs
: RE: [otrs] OTRS_TICKET_TicketNumber
I concur and am getting this too. Basically none of the replacement
variables listed in the setup screen for this work. I submitted a bug
report about it for 2.0b2, and am not sure what is and is not supposed to
work, since some of the messages coming from OTRS
