Hi Paolo:
Well for each day you can specify also if you want to mark it as Vacation, sick
or overtime leave, mass entry is if you want to do it for more than 1 day. A
limitation of TimeAccounting in its current state is that it marks the complete
day to leave, there is currently no possibility
Hi Winter,
The Time Accounting module can be used to keep track of how many hours
an agent worked. This is NOT integrated with OTRS tickets.
HTH,
--
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otr
Hi Torsten, thanks a lot for your clarification. It seems that i wil
have to learn pearl...jeje
Best regards.
Esteban,
2010/7/29, Torsten Thau :
> Hi Esteban,
>
>> The reporting section of this module,does not alow to get any customized
>> report of the information loaded trought this module.
>>
Hi Esteban,
> The reporting section of this module,does not alow to get any customized
> report of the information loaded trought this module.
> Is there any way to get de information trought the Stats module of the
> OTRS??
> Can anybody help me?
Currently there is no time accounting reporting a
Hi,
I can tell you that we have used for a while this module that is very
interesting but unfortunally is not directly related to agent and ticket.
Let me try to eplain this. After installation you are able to define
projects and agent assigned to those with total hour per week/month (I don't
remem
Roman Haag schrieb:
> is there no other approach? I mean this is somewhat "ugly", because
> worked hours, vacancies etc. are not correct then.
> Is it possible to add another flag (like ill, vacancy) for "absent,
> part-time"??
> so no ours are calculated...
>
> thanks for any hints!
Hi,
thanks
is there no other approach? I mean this is somewhat "ugly", because
worked hours, vacancies etc. are not correct then.
Is it possible to add another flag (like ill, vacancy) for "absent,
part-time"??
so no ours are calculated...
thanks for any hints!
Am 10.06.2009 um 15:13 schrieb Frans Ste
Exactly.
(looks like :
)
Kind regards,
Frans Stekelenburg
NetDialog Service Center
+31 30 789 3636
www.netdialog.eu
>
> Hi Frans,
>
> so if I get you right, you defined a project for absence and people
> working only 3 days feed the system with absence hours/
Frans Stekelenburg schrieb:
> Ivan,
>
> As for your second problem, 3 & 4 day working weeks are pretty common in
> the Netherlands :-)
> We have created a project code 'Internal n.w. - Parttime Absence'
> (n.w.=Non Working).
> (We had a manager who always liked to have everybody end up with 40
> h
Ivan,
As for your second problem, 3 & 4 day working weeks are pretty common in
the Netherlands :-)
We have created a project code 'Internal n.w. - Parttime Absence'
(n.w.=Non Working).
(We had a manager who always liked to have everybody end up with 40
hours a week on the sheets so he could tell t
On 17 May 2008, Jay Holler wrote:
On Thu, May 15, James Taylor
On 15 May 2008, Jay Holler wrote:
I am implementing an OTRS server in my organization and I am
looking for a way to identify the number of hours reported in the
"Time units (work units):" field by an agent when closing a
tick
James,
That would be great if you could share your solution. Right now it
appears to be the only way to do it. Rather unfortunate as the rest
of the OTRS system handles our needs quite nicely.
Thanks,
Jay
On Thu, May 15, 2008 at 12:14 AM, James Taylor <[EMAIL PROTECTED]> wrote:
> On 15 May 200
Május 15-én házon kÃvül tartózkodom. Technikai segÃtségkérési
ügyekben kollégáim a [EMAIL PROTECTED] e-mail cÃmen érhetõk el.
--
I'm out of office on 15th of May. In case of any technical support
request you can reach my collegues at [EMAIL PROTECTED] e-mail address.
__
On 15 May 2008, at 06:20, Jay Holler wrote:
I am implementing an OTRS server in my organization and I am
looking for a way to identify the number of hours reported in the
"Time units (work units):" field by an agent when closing a ticket
on a monthly basis by client. I have searched the li
Május 15-én házon kÃvül tartózkodom. Technikai segÃtségkérési
ügyekben kollégáim a [EMAIL PROTECTED] e-mail cÃmen érhetõk el.
--
I'm out of office on 15th of May. In case of any technical support
request you can reach my collegues at [EMAIL PROTECTED] e-mail address.
__
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Hash: SHA1
Hi Daniel,
Daniel "Stonegate" Fischer schrieb:
> How is it possible to make the module reset all times on 15th of each
> month instead of 1st Day of a month?
There's no config option or something like that. This is not possible
without modifying th
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Agim Cami!
On Wed, 28 Nov 2007, Agim Cami wrote:
In Time-Acounting menu, under Acction Settings the required field is
"Action".
What to put in this field?
You may put in this field all project-related activities. You can
configure this setti
I think this will do:
SELECT
t.create_by,
u.first_name,
u.last_name,
Sum(t.time_unit)
FROM
time_accounting AS t
Left Join system_user AS u ON t.create_by = u.id WHERE
year(t.create_time) = '2006'
GROUP BY
t.create_by
It will give you userid, firtstname, lastname, total work-units In 2006
Custom
I have loaded the beta on a test system , however I do not see the
"Agent" restriction or option in any of the Steps , will it be
incorporated in the final release?
Also , will there be an option to specify your own valid criteria , by
this I basically mean a GUI for using SQL queries :)
It
[code]
select sum(a.time_unit), b.tn, b.title, c.login
from time_accounting a, ticket b, system_user c
where a.ticket_id=b.id
and a.create_by=c.id
group by a.ticket_id
[/code]
I know its really simple, but im not an analyst!
Thanks for input,
Andy
On 8/18/06 12:45 AM, "Alexander Scholler" <[EM
Thanks, I have the beta, need to brush up on my german! I like where you
are going with this feature by the way!
On 8/18/06 5:03 AM, "Christian Schoepplein" <[EMAIL PROTECTED]>
wrote:
> Hi Andy,
>
> On Thu, Aug 17, 2006 at 04:10:19PM -0400, Andy Lubel wrote:
>> In Stats, OTRS has a great Time
Hi Andy,
On Thu, Aug 17, 2006 at 04:10:19PM -0400, Andy Lubel wrote:
>In Stats, OTRS has a great Time Accounting selection that details the amount
>of time spent to handle each customer. This is good but we also need the
>accumulated time actually spent on any given ticket (i.e., by owner).
>
>I
Hi Andy,
Andy Lubel schrieb:
> In Stats, OTRS has a great Time Accounting selection that details the
amount
> of time spent to handle each customer. This is good but we also need the
> accumulated time actually spent on any given ticket (i.e., by owner).
>
> I have tried to develop a SQL state
Hi Johan,
On Wed, May 24, 2006 at 09:05:31AM +0200, Johan Bijlsma wrote:
>When I use time accounting i get after some minutes a Internal Server
>Error. This problem occurs from month 3. Month 1 en 2 generates reports
>without a problem.
Sounds like a timeout problem or to much data are transmitte
Does anyone know how to fill the time_unit text entry
field with a default value? I'll be setting the field to be mandatory soon
and it would be a real pain in the neck if you had to click in the field every
time (even if closing a ticket just after you replied or the
like).
I'd just like
Donnell Sent: Friday,
February 04, 2005 10:53 AMTo: User questions and discussions about
OTRS.Subject: RE: [otrs] Time Accounting
Is anyone using time accounting in the real world?
Someone must... Are you using minutes or hours as the time
unit?
Any reports or queries that
ser questions and discussions about OTRS.
> Subject: Re: [otrs] Time Accounting
>
> In the installation I'm involved in we also use minutes
> (integer) as time units.
> At the end of the month a aggregate my units per ticket into
> a list and add this as appendix to my invoice,
In the installation I'm involved in we also use minutes
(integer) as time units.
At the end of the month a aggregate my units per ticket
into a list and add this as appendix to my invoice, 'cause
I get paid for handling tickets in this case.
So I'm also 'raw' on the database:
select tn, customer_id
Hip Interactive
> -Original Message-
> From: Harald Paterek [mailto:[EMAIL PROTECTED]
> Sent: Friday, February 04, 2005 11:00 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Time Accounting
>
> I am using this. We are using minutes. But you ca
ager, Technical Services
Hip Interactive
*From:* Pete McDonnell
*Sent:* Thursday, February 03, 2005 10:51 AM
*To:* User questions and discussions about OTRS.
*Subject:* RE: [otrs] Time Accounting
Correction, both systems are not displaying the same behaviour. No
McDonnell Sent:
Thursday, February 03, 2005 10:51 AMTo: User questions and
discussions about OTRS.Subject: RE: [otrs] Time
Accounting
Correction, both systems are not displaying the same
behaviour. No fraction of a whole time unit is being stored. The
decimal places are just zeroes
:44 AMTo: User questions and
discussions about OTRS.Subject: RE: [otrs] Time
Accounting
So I changed the time_accounting.time_unit field to
decimal(4,2) and added the following to Kernel/Config.pm:
$Self->{FrontendNeedAccountedTime} =
1;$Self->{TimeUnits} = ' (hou
So I changed the time_accounting.time_unit field to
decimal(4,2) and added the following to Kernel/Config.pm:
$Self->{FrontendNeedAccountedTime} =
1;$Self->{TimeUnits} = ' (hours)';
The time is only getting recorded as an integer still
though. IE if I enter 0.25 for the time unit field on
Hi Timm,
On Tue, Sep 07, 2004 at 09:46:49AM -0500, Neal Timm wrote:
> How do I get it to show the amount of minutes that was used on a ticket
> when you pull up the closed ticket.
Ticket search -> Zoom Ticket -> Accounted Time (below the ticket status).
> Neal Timm
> System Engineer/Developer
>
On Thursday, July 01, 2004 11:07 AM
Christian Schaller <[EMAIL PROTECTED]> wrote:
> Is there an easy way to find out how many time units have been spent
> during a period (e.g. last month) for a certain queue?
Not atm, sorry. We're developing a stats module that may later do the
job. Check out the
On Monday, June 28, 2004 10:49 AM
Madhuri Neerukonda <[EMAIL PROTECTED]> wrote:
[techtechtech]
This is much better suited on [dev]. Anyone interested please subscribe
here:
http://lists.otrs.org/cgi-bin/listinfo/dev
Thank you for your cooperation,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Nors
Hi Jake,
On Thu, Jul 24, 2003 at 02:26:45PM -0400, Covert, Jake wrote:
> It appears that OTRS 1.1.2 will only account time in integers (1 hour only,
> 15 minutes, etc). Do you think we could get otrs to support .25 hours, or
> .75 hours, etc?
It's on the todo list for OTRS 1.2. .-)
> **
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