perl...
thanks again for your help.
regards,
patrick.
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Michiel Beijen
Gesendet: Mittwoch, 7. April 2010 14:04
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] emails with
Additionally, it would not be better to send a link to a file somewhere ? ;)
On Wed, Apr 7, 2010 at 2:04 PM, Michiel Beijen wrote:
> Hi Patrick,
>
> An obvious question would be: is the mail server the component here
> causing the trouble?
> If adding the attachment to a note takes as much time a
Hi Patrick,
An obvious question would be: is the mail server the component here
causing the trouble?
If adding the attachment to a note takes as much time as adding it to
an email, it is caused by OTRS. Otherwise, your mail server is the
bottleneck here.
((enjoy))
-
Michiel Beijen
R&D
Follow me
Found the problem.
I had changed the priority names.
Eg.
Priority:
3 normal -> 3 medium
When I changed it back from "3 medium" to "3 normal" it problem was
solved and emails was inserted into SQL again.
The setting can be adjusted at OTRS -> Admin -> System->Priority
I found this
Wes Plate schrieb:
For some of our tickets we generate information in another database that is
emailed to the customer, and our OTRS system is CCed. In the past (1.3)
these emails appeared in OTRS as agent messages, but now in 2.1.2 these
appear as customer emails and generate follow-up notices.
] [mailto:[EMAIL PROTECTED] On Behalf Of Graeme Brough
Sent: woensdag 8 juni 2005 13:07
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Emails
Hi Richard,
I have often wondered that myself, but never had the time to investigate
further, I suspect it may actually be Default.pm
Where does OTRS draw the
> default
> > > configuration from if the code doesnt appear in the Config.pm file?
> > >
> > > Regards
> > >
> > > Richard
> > >
> > >
> > >>From: Graeme Brough <[EMAIL PROTECTED]>
> >
Where does OTRS
draw the default
> > configuration from if the code doesnt appear in the Config.pm
file?
> >
> > Regards
> >
> > Richard
> >
> >
> >>From: Graeme Brough <[EMAIL PROTECTED]>
> >>Reply-To: "User questions
ichard
>
>
>>From: Graeme Brough <[EMAIL PROTECTED]>
>>Reply-To: "User questions and discussions about OTRS.org"
>>To: "User questions and discussions about OTRS.org"
>>CC: dev@otrs.org
>>Subject: Re: [otrs] Emails
>>Date: Wed
TED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
CC: dev@otrs.org
Subject: Re: [otrs] Emails
Date: Wed, 08 Jun 2005 09:21:05 +0100
Hi Richard,
To reformat your outgoing OTRS Email, simply add the followi
Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm :
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
If you don't want the original message displayed remove :
$Data{
TED]>
Sent: Tuesday, September 17, 2002 12:55 PM
Subject: Re: [otrs] emails are showing up again
> Hello,
>
> this is the old umaks problem.
>
> Update Kernel::System::Article like said in
>
> http://lists.otrs.org/pipermail/otrs/2002-August/000170.html
>
> The the um
m "/opt/OpenTRS/bin/PostMaster.pl"
> procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl"
> procmail: Unlocking ".lock"
> procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/3"
> procmail: Opening "/opt/OpenTRS/var/spool/3"
&g
ocmail: Unlocking ".lock"
procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/3"
procmail: Opening "/opt/OpenTRS/var/spool/3"
procmail: Acquiring kernel-lock
>From [EMAIL PROTECTED] Tue Sep 17 11:57:04 2002
Subject: new problem
Folder: /opt/OpenTRS/var/s
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