Can I ask a question about which OEM’s folks want to recommend in terms of
warranty, repair, tech support?
These horror stories are really disappointing.
Thx
Jay
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Vic,
It does seem like tech support everywhere is on
the decline. Especially with more complicated
equipment, it is needed more than ever.
Drake
At 02:19 PM 8/18/2020, Vic Guillot wrote:
Drake,
How long does it take to get Hasan on the phone,
when you're onsite doing a service call?
How
Drake,
How long does it take to get Hasan on the phone, when you're onsite doing a
service call?
How many staff other than Hasan are trained to help installers with their
battery inverters, who are onsite doing service calls?
Do you happen to know if Hasan and crew have figured out a way for
I wrote to Hassan Taylor at SMA. He says they are still there.
On Mon, Aug 17, 2020 at 10:36 AM Hasan Taylor
wrote:
All I can say is rumors of the Hybrid Energy Team's demise were greatly
exaggerated. We're still here, and I have no idea where this person got
their info from.
Thank you,
Hey Dave,
Thanks for your input. The issue at stake here is that one or more large
solar supply companies misrepresented the facts on this combination of
inverter gear and battery. They did start the year out with LG Chem being
the first battery on the compatibility list. After months of
As others have said, it is an LG problem. I did the field test here for
Schneider and LG on the 48vdc battery. I got to look at the 400v resu 10H
and it was worse than the 48v resu 10. At that time the 10h only worked
with Solar Edge the Israeli company.
The bad part, to me, was that LG
never
Wrenches
This is interesting, first nothing comes up with a "class action suit" l
personally researched the sma and battery compatibility, we sell solaredge
and LG all the time and in all my conversations l never was told or read
about the compatibility so l can only assume it was a early first
I would like to share my experience.
It does not in any way provide the AC Coupling experience that is
represented. The LG Chem should never been on any "compatible" list. Perhaps
they have removed it but it was clearly there (listed in front of BYD, even)
and we used that representation to
Actually LG Chem was first on that list earlier this year. After recent
developments they started changing their views in June, and now it seems
like BYD is their first choice. We are most interested in talking to
installers who have used the LG Chem/SBS 6.0 with some success.
Thanks,
Vic
Vic
I haven't used that combo, but I spent quite a bit of time researching,
and SMA only warrants their equipment when used with batteries from
their 'recommended' list. LG Chem is not on the list, BYD is.
Personally I would be picking an inverter that has better tech support
(SMA fired all
I have only heard that it does not work well, l have used the BYD and its
works.
Jerry
On Sat, Aug 15, 2020, 3:14 PM Vic Guillot wrote:
> Hello Wrenches,
> We would like to hear from anyone who has had recent experiences dealing
> with installation and operation of SMA-America SBS 6.0 battery
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