Josh Barron wrote:
> Ok that didn't seem to solve the problem.
>
> When I reply to a ticket, (with the correct Ticket ID in the subject,
> unchanged), i get two messages back saying the same thing:
>
>> RT could not load a valid user, and RT's configuration does not allow
>> for the creation
A colleague asked if there was a way to add a space above the signature
separator when writing an email within RT. Reason being, when creating
a message we always have to go to the top and hit enter a couple times
to produce this space. So my question is, which file do I change to
insert that spa
Title: Re: [rt-users] RE: RT-Mailgate Setup Errors
Ok that didn't seem to solve the problem.
When I reply to a ticket, (with the correct Ticket ID in the subject, unchanged), i get two messages back saying the same thing:
> RT could not load a valid user, and RT's configuration does not al
On 10/4/06, Chaim Rieger <[EMAIL PROTECTED]> wrote:
are there any users here using or looking into zimbra
We have been looking at it as one of the main options improving our
mail system to get better collaboration features. It looks pretty
impressive, I have signed up for a webinar they are put
use quotes:
rt-mailgate --queue 'my queue name with spaces' ...
On 10/4/06, Josh Barron <[EMAIL PROTECTED]> wrote:
Actually I think I've made some progress. Looks like the error below was
related specifically to apache. Now, when I try to send a message to
[EMAIL PROTECTED], RT replies wit
Actually I think I’ve made some
progress. Looks like the error below was related specifically to apache.
Now, when I try to send a message to [EMAIL PROTECTED], RT
replies with the following:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a n
I forgot, I also moved suexec out of the way because I think it strips
off some environmental variables. Move it out of the way and restart Apache.
mv suexec suexec.DIST
-kosta
From: Bill Brown
[mailto:[EMAIL PROTECTED]
Sent: Tuesday, October 03, 2006
6:04 PM
To: Kosta Le
On 10/4/06, Jared Hanks <[EMAIL PROTECTED]> wrote:
Hey Ruslan,
The $rtname is the same. I made a change to $Organization though. I
checked out the Links table and noticed that all the "new" links had the
"new" $Organization and all the "old" links had the "old" $Organization. I
dumped the Lin
The ld.so.conf is as follows:
include ld.so.conf.d/*.conf
/usr/lib
/u01/app/oracle/product/10.2.0/lib
When I do a ldconfig I get the following
back
ldconfig: File
/u01/app/oracle/product/10.2.0/lib/libordim10.soO is empty, not checked.
ldconfig:
/u01/app/oracle/product/10.2.0/lib/
Hey Ruslan,
The $rtname is the same. I made a change to $Organization though. I
checked out the Links table and noticed that all the "new" links had the
"new" $Organization and all the "old" links had the "old" $Organization. I
dumped the Links table to a file, did a find and replace to mak
Hello again,
Sorry, one error in my description of the problem:
The group "it-support" has following rights for the queue "it-support":
The queue is called "support", not "it-support" (that's indeed the group
name).
With kind regards,
Andreas Semt
__
Hello List!
I've installed RT 3.6.1 without problems on Debian stable (Sarge)
(thanks to the wonderful guide on
"http://wiki.bestpractical.com/index.cgi?DebianStableInstallGuide";).
Then i created a queue called "support", a user "as" and a group
"it-support" (where "as" is a member).
The pre
are there any users here using or looking into zimbra,
i wrote a few connectors and am thinking of writing one for the two, if
there is a need.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpra
I am trying to use a Thunderbird extension to redirect mail into RT via
rt-mailgate. The extension adds a "Redirected-From:" field to the header
of the message. I would like the creator of the ticket to be determined
from the "Redirected-From:" while the requestor is detrmined from the
standard "Fr
1) have you changed $rtname?
2) could you connect to the DB with a client and check what's the
difference between old links and new?
On 10/4/06, Jared Hanks <[EMAIL PROTECTED]> wrote:
I recently upgraded from 3.4.3 to 3.6.1 and noticed the links "broke" in
pre-existing tickets. Tickets which ha
I recently upgraded from 3.4.3 to 3.6.1 and noticed the links "broke" in
pre-existing tickets. Tickets which had "Depends on" and "Depends on by"
links before the upgrade no longer have any links. I have a scrip that runs
to create "Depends on" links between tickets. This scrip still works an
I had the same problem, I added
$ORACLE_HOME/lib to my ld.so.conf and it fixed the problem.
Kosta Lekas
Fox River Financial Resources
630.482.7142 - office
630.885.9355 - mobile
630.232.6074 - fax
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bill Brow
Running RT3.4.5. on FC 5
On the self service site is it posible to have the requestor be the same as
the login info?
For example we use a generic account called Sales for all the POS users (
it can be from 1 to 7 users; generally these users are part time staff, and
we just don't wan't to
I am really sorry for re-posting this afain I did not realize I sent it
without a subjectPlease accept my apologies
Running RT3.4.5 on FC 5 box, working great
I have question on custom fields and conditions:
I have two custom fields : "Labor Description" and "Labor cost" I need thes
I don't really know how to explain this one, but I suspect it might be a bug with RT 3.6.1, as this wasn't a problem for us in 3.6.0...Basically, when I go to click any sort of button that invokes a change in RT's DB, the web server just sits there and hangs - it does not load the resulting page at
This tripped me up too. You need to create the CF and set the Applies to
field to Users.
Then you need to go to Configuration -> Global -> Custom Fields -> Users
and select the Custom Field.
It seems a little silly because User CF can only be applied globally but
it is consistent with how Custom F
I have implemented Jim Meyer's LDAP User overlay for RT, and it's
basically working, except that user info is only pulled from LDAP when
accounts are created, not on subsequent logins. I was assuming that the
module was designed to do this. Here's the config setting I have in my
RT_SiteConfig.p
On Tue, 2006-10-03 at 16:07 +0200, [EMAIL PROTECTED] wrote:
> before "taking" the request, the subject URL of the ticket in show in
> "10 highest priority tickets I own" is:
> http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
> after "taking" by a user:
> http://saxophon.intern.ebewe.at
I want change Line 150 of Elements/RT__Ticket/Column from:
return \'', loc('(pending other Collection)'), \'';
to:
return \'', loc('(pending other ticket)'), \'';
This is part of the definition of the $COLUMN_MAP variable in the code,
and there is a callback at the end:
On Tue, 2006-10-03 at 18:21 +0200, [EMAIL PROTECTED] wrote:
> Great! it works!
> one has to remove and add the Subject column in "Customize ..."
This is good news actually, I was just trying out RT so I wiped the
whole database and recreated it from scratch just to correct the link.
ciao
Luca
Great! it works!
one has to remove and add the Subject
column in "Customize ..."
Thanks!
Wolfgang
Luca Corti <[EMAIL PROTECTED]> schrieb am 03.10.2006
18:08:08:
> On Tue, 2006-10-03 at 16:07 +0200, [EMAIL PROTECTED] wrote:
> > before "taking" the request, the subject URL of the
ticket in show i
Have been working getting RT 3.6.1 running in RHEL4 Apache
using FASTCGI.
Getting the following in /var/log/httpd/error_log
[Unable to load DBIx::SearchBuilder database handle for
'Oracle'.
Perhaps you've picked an invalid database type or spelled it
incorrectly.
Can't load '/usr/
Running RT3.4.5 on FC 5 box, working great
I have question on custom fields and conditions:
I have two custom fields : "Labor Description" and "Labor cost" I need these
fields to appear only when a ticket is resolved, so when the user selects to
resolve the ticket he will be able to type mo
Hi,
I have a strange error:
I'm creating a new ticket via Mailinterface:
/opt/rt3/bin/rt-mailgate --queue "General" --action correspond
--url
http://saxophon.intern.ebewe.at/rt
before "taking" the request, the subject URL of the ticket in
show in "10 highes
$EmailSubjectTagRegex
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:rt-users-
> [EMAIL PROTECTED] On Behalf Of Ryan Hardester
> Sent: Monday, October 02, 2006 18:31
> To: Helmuth Ramirez; David Chandek-Stark; rt-
> [EMAIL PROTECTED]
> Subject: RE: [rt-users] $rtname and $Organizat
On Tue, 3 Oct 2006, Stephen Turner wrote:
Quoting "Schultz, Eric" <[EMAIL PROTECTED]>:
I'm sure plenty of users here have their RT instance running on SSL. My
question is, do you notice that the client experience is slower if the
entire site is running through encryption? Has anyone only don
Quoting "Schultz, Eric" <[EMAIL PROTECTED]>:
I'm sure plenty of users here have their RT instance running on SSL. My
question is, do you notice that the client experience is slower if the
entire site is running through encryption? Has anyone only done
encryption for the login page, then left t
Hello,
I'm an rt-newbie and i'm trying to created a saved search for my management.
The saved search i sorted out, but i'm having trouble with the 2 searches
itself.
1) It should find all tickets created last month, if i use "Created > '-1
month'" or "Created > 'last month'" it gives me the crea
Hi,
Yes, this error has been reported several times. When looking for some
help, I found that upgrading SearchBuilder might solve the problem (as
said by Jesse on
http://www.gossamer-threads.com/lists/rt/users/50846#50846 )
But I'm afraid that will break some RT parts, and in this case I wou
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