Dear All,
my users are complaining about a slow system: Tickets display takes more
than 12 secs sometimes hitting up to 30 Secs.
I located the source of the slowlyness in the Element More about
(/html/Ticket/Elements/ShowRequestor ) and eliminating the this user's
10 highest priority
Well kind of No, as Todd suggested the relationship within the RT tables
are n't straight forward to do joins/Sql queries easily you'll need some
sort of Perl api at the top, I know little about CR , can it talk to/via
Perl ??..
Another approach (One I have been pondering) is to create new
Does anyone have any idea about this? The More About code is located at
share/html/Tickets/Elements/ShowRequestor.
In my test RT 3.6.1 instance, this showed up when viewing a ticket, but
in my new 3.6.3 instance, it simply does not appear. Any ideas why this
might be?
John Arends wrote:
I
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of John Arends
Sent: Friday, January 05, 2007 12:46 PM
To: John Arends
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More about Username
Does anyone have any idea about this? The
That would explain it. Can you think of a quick hack that would cause
this to appear for all users?
On Jan 5, 2007, at 11:56 AM, Stephen Turner wrote:
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of John Arends
Sent: Friday, January 05, 2007 12:46
-Original Message-
From: John Arends [mailto:[EMAIL PROTECTED]
Sent: Friday, January 05, 2007 1:08 PM
To: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More about Username
That would explain it. Can you think of a quick hack that
would cause
Are you using the Advanced or Simple Search? I've had success searching
within the body using the Simple Search but, of course, you don't have
much control of the function of it.
If we don't protect freedom of speech, how will we know who the assholes
are?
http://theillien.blogspot.com
Kyle
When someone creates a ticket, they fill out a few custom fields. How
can I get those fields included with the email that is sent to the
queue owner?
In its simplest form you want something like this
{$Ticket-FirstCustomFieldValue('Custom_Field_Name')}
I'd suggest bookmarking the RT
I have tried both the simple search and the advanced search. Under the
advanced search, I have selected Content LIKE [Insert Word] with the
results still returned zero. Maybe I have set something up incorrectly, but
I'm not sure.
Thanks for the response
-Original Message-
From: Mathew
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On Jan 5, 2007, at 12:18 PM, Vivek Khera wrote:
On Jan 5, 2007, at 10:43 AM, John Arends wrote:
Does this make sense? Any suggestions on how to handle this in /
etc/aliases? Can I just leave the queue name out?
no, you cannot leave it out.
On Jan 5, 2007, at 3:14 PM, Jesse Vincent wrote:
If you leave it out, it defaults to general, which is fine if
you're only sending mail about existing tickets, as the mailgate is
smart enough to deal with a ticket hitting any address, no matter
what queue it's in. So actually, should just
On 1/5/07 1:54 PM, Kyle Sharp [EMAIL PROTECTED] wrote:
I have tried both the simple search and the advanced search. Under the
advanced search, I have selected Content LIKE [Insert Word] with the
results still returned zero. Maybe I have set something up incorrectly, but
I'm not sure.
Hi
I have actually performed that function within the search function
(selecting content, enter the word I am searching for, adding it to the
search), still have a returned result of zero. The setup that I am using is
RT ver. 3.4.5, ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL Server
5.0.
I just attempted the fulltext:(word) method and have not returned any
results. This is all being performed under root.
-Original Message-
From: Peterson, Erik [mailto:[EMAIL PROTECTED]
Sent: Friday, January 05, 2007 12:26 PM
To: Kyle Sharp; rt-users@lists.bestpractical.com
Subject: Re:
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