Hi,
My configuration:
Centos 4.4
Perl 5.8.5 installed from CPAN
RT- 3.6.5
Apache 2.0.52
Problem:
I can create an auto generated ticket in RT through an email. But when I
open the ticket the page is crashed. I have configured everything properly
but still facing the problem, Can
Strange. I had to remove two != conditions for queues which I don't want to
show up and re-add them. This seemed to fix it despite the two queues not
having anything to do with the tickets which weren't showing up.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Mathew
A strange thing just happened. A ticket which has been sent in recently is not
being displayed in the # Newest Unowned Tickets list on the RT at a Glance page.
It is showing up under Quick Search as a new ticket though. I've verified that
it is owned by Nobody and that the unowned ticket search
could not find component for initial path '/:80/Ticket/Display.html'
(component roots are: '/opt/rt3/local/html', '/opt/rt3/share/html')
Check your $WebPath, $WebPort, and $WebBaseURL in RT_SiteConfig.pm. It
looks like you have an unnecessary slash somewhere.
Krishna Prasad wrote:
Hi,
In the refers to field of the ticket, put 'at://potsdam.edu/asset/66'
where 'potsdam.edu' is the name of the RT domain, and '66' is the number
of the ticket.
On Fri, 2007-10-12 at 10:57 -0400, Patterson, Craig wrote:
Everyone,
I apologize for posting this on the RT list, but I can not find
On Oct 12, 2007, at 2:15 PM, Bill Kuntz wrote:
I see that RTFM 2.2.1 was released today. I just installed
2.2.0RC7 yesterday. Were there any changes from 2.2.0RC7 to make
2.2.1?
2.2.0RC7 became 2.2.0 with no changes. 2.2.1 added a minor rights
fix for deleting articles.
-kevin
Hello list,
I have a rather strange request, I want to delete a requestor when a
ticket is created. Reason being, as the ticket is assigned to different
queues, replies to requestor are sent by the other queues, and that is
usually not needed for external requests. The easiest way to address
Chris,
We take a different approach that works pretty well. We prevent
external emails being sent by filtering them out in our SendMail_Local
file. Basically we only send emails that are verified against LDAP. Of
course, a lot depends on how you determine who is external.
Craig
Is it possible to tell whether a ticket is coming from email (all our tickets
from customers come in that way) or via the web ui (in which case it's entered
by a tech)? I'd like tickets entered via the web ui to get auto-assigned to
the person entering them.
thx,
-- Gary Oberbrunner
Hi Gary,
There might be a better way, but I use the GetHeader methof of the
Attachment class to see if the Ticket's first transaction has any
Received headers. No received headers means not e-mail.
I can't find an example at the moment, but it would be something like
if (
I wish we could do that, but as it happens, that is the only queue that
we don't want to send out RT replies from because the email that feeds
that queue is an outward-facing public email (support@my company).
All other queues, we want to be able to communicate owner changes,
replies and such
I do this with some of our tickets. I'll post what I use in the morning
if someone else hasn't already.
Keep up with my goings on at http://theillien.blogspot.com
Chris Nelson wrote:
Hello list,
I have a rather strange request, I want to delete a requestor when a
ticket is created. Reason
Thank you very much I have fixed the crash by removing the unnecessary slash
in
Set($WebBaseURL , http://localhost/:80;);
By
Set($WebBaseURL , http://localhost:80;);
With Regards,
Krishna Prasad
-Original Message-
From: Drew Barnes [mailto:[EMAIL
13 matches
Mail list logo
