[rt-users] Undefined subroutine Scalar::Util::weaken

Hello list, I was using RT on my production server successfully. We were not using RT from sometime. We decided to use RT from today. Tickets are generating and getting resolved, all things are working well except the email parts. No email is going outside or coming to RT. In log i am seeing

[rt-users] Approval Notes problem

I have set up an approval queue that works great with one small issue. When I approve a ticket and add notes my notes show up two times in the original ticket. So if I type This is ok to do I will get: URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86 this is ok to do URL:

[rt-users] Mandatory CustomFields

Hi list! I have RT 3.6.1 installed, and I want to make a few things. I have managed to make the Subject field to be mandatory by using JavaScript (it is working fine!). I also want to make my CustomFields mandatory VIA JavaScript. I know I can do that in the CF configuration, but i really

[rt-users] Approval Notes Problem

I have set up an approval queue that works great with one small issue. When I approve a ticket and add notes my notes show up two times in the original ticket. So if I type This is ok to do I will get: URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86 this is ok to do URL:

Re: [rt-users] Undefined subroutine Scalar::Util::weaken

On Mon, Nov 12, 2007 at 11:52:13AM +, bijayant kumar wrote: Hello list, I was using RT on my production server successfully. We were not using RT from sometime. We decided to use RT from today. Tickets are generating and getting resolved, all things are working well except the email

[rt-users] RT suddenly no longer works (blank titleless page for everything, no errors in apache)

Hello, We have had a successfully operating RT installing for many months now. This weekend, we upgraded perl and now RT no longer works at all. The upgrade of perl was rolled back (it was just a minor update, so it shouldn't have caused a major problem, in any case). The problem

Re: [rt-users] RT suddenly no longer works (blank titleless page for everything, no errors in apache)

On Mon, Nov 12, 2007 at 05:32:00PM -0500, Joel Feiner wrote: Hello, We have had a successfully operating RT installing for many months now. This weekend, we upgraded perl and now RT no longer works at all. The upgrade of perl was rolled back (it was just a minor update, so it

[rt-users] Apache MPM ?

Does RT work properly with apache's worker thread implementation ? I would assume it is okay since I have only ever heard of problems with php code in on the worker model. Any feedback or tips/tweaks or the like are appreciated. ___

[rt-users] Custom Field - Date time

All: I would like to create a custom field which can capture the date and time the ticket was worked on, i.e the start datetime and end datetime. What should be the validation for this custom field, so that the date and time are recorded in the proper format. Thanks in advance for the

Re: [rt-users] Custom Field - Date time

On Mon, Nov 12, 2007 at 04:34:49PM -0800, Deepika Bhatia wrote: All: I would like to create a custom field which can capture the date and time the ticket was worked on, i.e the start datetime and end datetime. What should be the validation for this custom field, so that the date and

Re: [rt-users] RT suddenly no longer works (blank titleless page for everything, no errors in apache)

Jesse Vincent wrote: On Mon, Nov 12, 2007 at 05:32:00PM -0500, Joel Feiner wrote: Hello, We have had a successfully operating RT installing for many months now. This weekend, we upgraded perl and now RT no longer works at all. The upgrade of perl was rolled back (it was just a minor

RE: [rt-users] Custom Field - Date time

I'm running into this same problem. If a ticket happened earlier but it wasn't opened until an hour or two later we need to record when the actual ticket happened. I haven't had any luck with the regex for the custom field, it appears to completely drop the entered date if it doesn't match

Re: [rt-users] Undefined subroutine Scalar::Util::weaken

I have tried to upgrade through CPAN only, but it said that package is already updated. After some more googling i did perl -MCPAN -e 'install G/GB/GBARR/Scalar-List-Utils-1.18.tar.gz' and it solves the problem of mail. But now i am facing another very strange problem. The autoreply greeting

[rt-users] How to Configure RT_MAILGATE with MS Exchange

Hello All, I just completed installation of rt3 succesfully but I don't know how to make it communicate with my MS exchange. can somebody explain how to to make rt3 send/receive mail to/fro MS exchange. Both rt3 and ms exchange servers are on the same LAN. Thank you. Leke

AW: [rt-users] How to Configure RT_MAILGATE with MS Exchange

Hi there, we're using Exchange (2003) here, but communication is rather simple: I am using a simple getmail script to poll the incoming Mails from POP3 Mailboxes. Getmail is part of fetchmail, if my mind serves me right. Sending is done by using a local MTA which forwards all mail using SMT