* Kenneth Crocker [2007-04-04 12:32:27 -0700]:
> > How do I assign permissions such that everyone in a certain group
> > can view a ticket when a single member of their group opens a ticket
> > in some queue?
>
> Did you get any answers for this?
>Yes, I received a scrip right now (off the list)
To all,
I read about this bug in 3.6.0 and I waited until 3.6.4 before
downloading the newest version (3.6.4). Either I missed a module or a
patch or something because RT keeps making sign-in a second time the
moment I select something from the menu after my initial sign-in. I went
looking
Thank you such quick response this list is awsome !!
( and as my first post to have a response from the name on the book is most
impressive )
I will now go try a figure out the group member requestor scrip with renewed
vigor
RS
___
http://lists.be
Jesse,
Kool. Good idea. Thanks.
Kenn
LBNL
On 12/4/2007 2:46 PM, Jesse Vincent wrote:
On Tue, Dec 04, 2007 at 02:44:54PM -0800, Kenneth Crocker wrote:
Jesse,
I put something like this "(?#Date)^\d{2}/\d{2}/\d{4}$" into the
validation drop-down. I've tested it and it works for me
On Tue, Dec 04, 2007 at 02:44:54PM -0800, Kenneth Crocker wrote:
> Jesse,
>
>
> I put something like this "(?#Date)^\d{2}/\d{2}/\d{4}$" into the
> validation drop-down. I've tested it and it works for me. Hope this helps.
Yep. We've done that too, though that doesn't get you smart sear
Jesse,
I put something like this "(?#Date)^\d{2}/\d{2}/\d{4}$" into the
validation drop-down. I've tested it and it works for me. Hope this helps.
Kenn/Technical Services
On 12/4/2007 2:34 PM, Jesse Vincent wrote:
Roy,
Issue #1
trying to create CF's with a date popup calendar
Holger,
In the template you use for the messages, you need to include:
RT-Attach-Message: yes
to ensure that Attachments get sent.
Cheers,
David
On 05/12/2007, at 3:07 AM, Holger Haase wrote:
Is there anybody out there wha can tell me a solution.
Why are attachments that I add to a reply or
Roy,
>Issue #1
>trying to create CF's with a date popup calendar.
>Any docs/examples/hints
Unfortunately, RT doesn't currently support 'Date' custom fields. We'd
love a patch to add it. It's on the "eventually" list.
>Issue #2
> I think I need a scrip that wo
I played around a bit this morning and can explain this problem in more
detail.
I have a ticket where my user can not change its status. If i try to
change the status, I get a permission denied error. I can change
anything else with the ticket, but not its status.
I can also change the statu
Depending on how seriously you take that idea, I have a filter for the
Courier MTA that does exactly that:
http://phantom.dragonsdawn.net/~gordon/courier-pythonfilter/latest/filters/privateaddr.py
Kenneth Marshall wrote:
It may be worth doing it in the mail system before the ticket is
logged t
On Tue, Dec 04, 2007 at 10:18:20AM -0500, Stephen Turner wrote:
> At Tuesday 12/4/2007 09:57 AM, Nuno Fernandes wrote:
> >No.. it wasn't. It works now.. thanks!! :)
> >I didn't find any info on the first line being blank. Where did you find
> >it?
> >
> >Best regards,
> >Nuno Fernandes
>
> It'
It may be worth doing it in the mail system before the ticket is
logged to RT. Then you do not have a ticket you need to delete.
Ken
On Tue, Dec 04, 2007 at 01:01:33PM -0800, Gene LeDuc wrote:
> Hi Tom,
>
> I don't think RT lets you do permissions that way. The way I handle a
> similar situatio
At Tuesday 12/4/2007 04:01 PM, Gene LeDuc wrote:
Hi Tom,
I don't think RT lets you do permissions that way. The way I handle
a similar situation is I use the OnCreate scrip to check the address
(in the Prep Action code) and then delete the ticket
("$self->TicketObj->SetStatus('deleted');") a
Hi Tom,
I don't think RT lets you do permissions that way. The way I handle a
similar situation is I use the OnCreate scrip to check the address (in the
Prep Action code) and then delete the ticket
("$self->TicketObj->SetStatus('deleted');") and return 0 if it's not an
allowed address.
Reg
Hi,
I was wondering whether its possible to allow everybody with an address
like [EMAIL PROTECTED] to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)
Thanks,
Tom
___
http://lists.bestpractical.com/cgi
Hello,
As a novice, I am struggling a bit ( actually a lot ) with two RT features ;
I have searched around and bought the book , but still I am in the weeds.
Any direction will be appreciated.
Issue #1
trying to create CF's with a date popup calendar.
Any docs/example
Hi Max,
This is possible and probably not too difficult.
You can get the "To:" addresses from the original e-mail using:
my @OriginalTo =
$self->TicketObj->Transactions->First->Attachments->First->GetHeader('To');
or if this is an "On Create" scrip, you might be able to use (this is
unte
Holger,
We are using 3.4.4 in production and the email with attachments works
fine. So, I have a couple questions for you;
1) is the email itself going out and only the attachment is not or
2) is no email at all going out?
Kenn
LBNL
On 12/4/2007 9:08 AM, Holger Haase wrote:
--
Please ignore this message, group -- sent in error! Sorry
Debra Deyette wrote:
Subject:
Request for Microsupport Form
From:
[EMAIL PROTECTED] (Laura)
Date:
Tue, 4 Dec 2007 10:48:16 -0800 (PST)
To:
[EMAIL PROTECTED]
To:
--
Debra Deyette
Network and Computer Support Supervisor
Santa Barbara County Education Office
805.964.4710 x5207
--- Begin Message ---
Below is the result of your feedback form. It was submitted by
Laura () on Tuesday, December 04, 2007 at 10:48:16
---
I've been digging through the wiki but I have yet to find a solution
to this. Is it possible to autoassign a user based on the to: address?
I want to be able to send email to [EMAIL PROTECTED] which will create a ticket
in the support queue assigned to foo.
Thanks in advance,
Max
_
Ruslan Zakirov wrote:
I do believe index on GroupMembers(MemberId, GroupId) will help this
query much.
I missed this message somehow. Do you think I should have used an index
on GroupMembers(MemberId, GroupId) instead of just GroupMembers
(GroupId)? Or an additional index? The distributed
Kenneth Marshall wrote:
I sent you our list of indexes. You can see how your setup compares and
see if any of the missing ones help your performance. "EXPLAIN ANALYZE..."
can give you detailed information about your query plans.
Good luck with your pruning, but I suspect that that may not have
m
Hi Roy,
I needed a way to subtract business hours from a timestamp so I added my
own sub_seconds() method to the package. I'm not sure if I ever posted it
to the wiki, so here it is. Just include this code at the end of your
program and call it like you would the add_seconds() method. I sen
-Ursprüngliche Nachricht-
Von: Holger Haase
Gesendet: Dienstag, 4. Dezember 2007 18:08
An: 'rt-users@lists.bestpractical.com'
Betreff: Attachments on reply
Is there anybody out there wha can tell me a solution.
Why are attachments that I add to a reply or when resolving a ticket in the
Is there anybody out there wha can tell me a solution.
Why are attachments that I add to a reply or when resolving a ticket in
the
WebUI are not send out by mail? We need this.
Regards
Holger.
--
Message: 3
Date: Sun, 2 Dec 2007 10:08:03 +0100
From: "Holger Haase" <
Greetings to the RT community,
I have been trying to setup RT on an Ubuntu 6.06.1 machine since
this morning but I've only gotten so far. I apt-get'ed the package ,
marked /usr/share/request-tracker3.6/html as my document root for apache
(no vhosts) and added the following into my httpd.con
On Tue, Dec 04, 2007 at 01:38:35PM -0300, [EMAIL PROTECTED] wrote:
> Hi,
>
> we are on 3.7.5 trying to setup Self Service.
RT 3.7 is a development release of RT and should not be installed in
production unless you're an RT developer or have made special support
arrangements with an RT develope
Hi,
we are on 3.7.5 trying to setup Self Service.
When trying to login with a user/password we get:
---
System error
error: Can't locate object method "new" via package "URI" (perhaps
you forgot to load "URI"?) at /opt/rt3/lib/RT/Interface/Web.pm line
178.
context:
...
174:
Hi Mark;
Thanks for your reply, I am looking for the business hours/ or seconds
between 2 time stamps I had a look at the cpan page before I emailed the
list but unfortuantely I either did not understand it or missing
something .. I also tried the between routine and can't figure it out,
I was
Thanks for the help. I've sorted it out but switched things up a little:
if ($self->TransactionObj->OldValue == 1 && $self->TransactionObj->NewValue ==
15) {
return undef;
}else{
$self->TicketObj->SetStatus('new');
return 1;
}
Keep up with me and what I'm up to: http://theillien.blogspot.
You don't say exactly what you're looking for as output. As noted in
the Business::Hours documentation, for_timespan returns a Set::IntSpan,
which is what you're seeing in your dump. Just eyeballing things, it
looks like the 'edges' array contains Unix timestamps corresponding to
the beginnings a
I want the opposite actually. I want the status set to new for every ticket
moving to every queue *except* tickets being moved from TriageQueue to TechOps.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote:
> So Mathew I am guessing you want tickets moved to t
So Mathew I am guessing you want tickets moved to the TechOps queue to
change to new if these were moved from TriageQueue , then I would
suggest you do a queue script (ie not global) in the TechOps queue ,
with the On Queue change condition and User defined Action, return 1;
for prep code and a
On a new RT installation, when updating a ticket (#28 to be specific), I
get this:
Results
* Message recorded
* Ticket 28: Permission Denied
The updates I made were allowed to occur, but the Permission Denied
error popped up. Any idea why? This user has full rights to update the
tick
At Tuesday 12/4/2007 09:57 AM, Nuno Fernandes wrote:
No.. it wasn't. It works now.. thanks!! :)
I didn't find any info on the first line being blank. Where did you find it?
Best regards,
Nuno Fernandes
It's a bit obscure - there's a mention of it in
http://wiki.bestpractical.com/view/Template
Does anyone know how to "activate"crontool in Windows? I'm using the
Windows version of RT and would like to take advantage of the reminders
option within RT. I have the script that is customized for the
reminders but it requires that you run the crontool to launch it.
Thanks in advance,
Bill
_
On Tuesday 04 December 2007 14:34:17 Stephen Turner wrote:
> At Tuesday 12/4/2007 04:58 AM, Nuno Fernandes wrote:
> >In the logs i have:
> >
> >[Tue Dec 4 09:53:42 2007] [error]: error:unexpected end of header
> >
> >error:couldn't parse head; error near:
> >teste template (/servicos/rt3/l
Well, I thought I had solved the problem. However, had noticed a potential
problem with the way I had it set up:
if ($self->TransactionObj->NewValue eq "TechOps") {
return 0;
}else{
$self->TicketObj->SetStatus('new');
return 1;
}
I need the status set to new for anything that isn't coming
At Tuesday 12/4/2007 04:58 AM, Nuno Fernandes wrote:
In the logs i have:
[Tue Dec 4 09:53:42 2007] [error]: error:unexpected end of header
error:couldn't parse head; error near:
teste template (/servicos/rt3/lib/RT/Template_Overlay.pm:338)
Any info?
Thanks
Nuno Fernandes
Hi Nuno,
Matthew;
Why do you need the first if, as your condition is Queue change which
should compensate for :
if ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq
"Queue") {
Also
$self->TransactionObj->NewValue eq "TechOps"
I am guessing this should be the Queue Id and not
Thanks. I removed the first 'if' as suggested by both you and Todd (this didn't
seem to work before which is why it was still in there after Todd's suggestion).
I've tested it on our development server and it seems to do what I think it
should. However, I have admin rights so I need to verify wit
I haven't been able to sort this out. When I move a ticket from our triage
queue to our TechOps queue it is still reset to new. Anyone have any thoughts
on how to get this working?
Condition: On Queue Change
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom c
Hi ;
Can anyone help me with the code of how to determine the Business Hours
between 2 dates:
What I got :
my $hours = Business::Hours->new();
$hours->business_hours(
0 => { Name => 'Sunday', Start => undef, End => undef },
1 => { Name => 'Monday', Start => '09:00', End => '17:30' },
Hi Folks,
We run RT 3.6.4 currently, and have noticed that if you run a report for
tickets in queue X with start dates between Y and Z, then tickets that
have been merged (but where both have a start date in the appropriate
timespan) don't show up on the report. This is obviously a little
irr
Hi,
I'v installed RTFM and activated canned reply in
/servicos/rt3/local/html/Callbacks/etux/
/servicos/rt3/local/html/Callbacks/etux/Elements
/servicos/rt3/local/html/Callbacks/etux/Elements/MessageBox
/servicos/rt3/local/html/Callbacks/etux/Elements/MessageBox/Default
/servicos/rt3/local/html/
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