Hello,
1.
I am trying to install Request Tracker on linux machine. I have
installed it
on one machine with all the prerequisites. and I have configured it on web
so that I can browse it and I am getting the home page of the RT.
By mistake in the configuration part super user is disabled. now I ca
Hi
Is there a Round Robin Scheme of assigning Tickets to the users who
are using Request Tracker
Thanks and Regards
Kaushal
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Samuel,
I forgot; select "Notify CC's".
Kenn
On 2/19/2008 3:19 PM, Kenneth Crocker wrote:
> Samuel,
>
>
> I would create a Billing Group and put the appropriate UserIDs in that
> group (primary person and backup?). Then, add that group as a "CC"
> Watcher for every Queue you wa
Samuel,
I would create a Billing Group and put the appropriate UserIDs in that
group (primary person and backup?). Then, add that group as a "CC"
Watcher for every Queue you want this group to be notified from on
resolved tickets. Then go to Configuration->Queues->Templates and select
Stephen & Todd,
I copied the Results.html file from /share/html/Search/ to
/local/html/Search/. Then I made the changes to
/local/html/Search/Results.html (one line for the spreadsheet link. I
also removed the code at the end of the line for "RSS" and "Offline")
and then I added the n
Karl,
Now see if the Id number is disabled in the PRINCIPALS Tables.
Kenn
LBNL
On 2/19/2008 12:39 PM, Karl Boyken wrote:
> Kenn, is this what you mean?
>
> mysql> select * from Groups where Description='ACL equiv. for user 12';
> ++-++--
Hi Kenn,
At this point, we aren't using Approvals at all, so the answer about ANY
ticket is "sorta" ... we do have a few queues that we don't want to know
about ... we have other partners using queues in our RT implementation,
so we'd probably have to do a user defined condition, I suppose.
I
RT 3.6.1
We have four users on this system. In "10 newest unowned tickets", one
user has the ticket number as a link and also a 'take' link; the other
three users have only a plain-text ticket number and no take link.
At first I thought this was down to permissions, but I have granted one
use ful
Kenn, is this what you mean?
mysql> select * from Groups where Description='ACL equiv. for user 12';
++-+++---+--+
| id | Name| Description| Domain | Type |
Instance |
++-+--
Karl,
What do you get from the "GROUPS" table? There could be an "equivilancy
ID" for that userID.
Kenn
LBNL
On 2/19/2008 11:30 AM, Karl Boyken wrote:
> One additional bit of info:
>
> When I run the Perl code from Wiki that's supposed to restore superuser,
> I get "Principal 12 not f
Karl,
Go to the PRINCIPALS table and look up the correct UserID in the and
see if it is enabled/disabled. The USers table doesn't have that info.
Kenn
LBNL
On 2/19/2008 11:10 AM, Karl Boyken wrote:
> Yes, I've poked around a bit in the database. I haven't seen anything
> glaringly w
One additional bit of info:
When I run the Perl code from Wiki that's supposed to restore superuser,
I get "Principal 12 not found." root has id 12 in the Users table.
Here's the Perl code:
/usr/bin/perl -I/opt/rt3/lib -MRT -e'RT::LoadConfig; RT::Init;
> my $u=RT::User->new($RT::SystemUser
Yes, I've poked around a bit in the database. I haven't seen anything
glaringly wrong yet, but that could be more a statement about my
ignorance of the RT schema than anything else. The 'root' user is in
Users, and it looks like it has all the settings it would have from
creating the initial
Samuel,
Do you want to alert billing to ANY ticket that gets resolved,
regardless if it was in the Approvals queue or not? if so, a simple
scrip with the "onResolve" condition would do it. However, if you have
other conditions you want considered, you will need to make that
condition
Tom,
Would you mind listing for me any scrips you have relating to a status
change and emails as a result of said change? What kind of action
precipitated the initial scrip being triggered? Could be that an email
notification scrip is looking for a template that you modified or
misna
On Feb 19, 2008, at 1:28 PM, Mathew Snyder wrote:
> What kind of time frame are we looking at delivery on this? I've
> been holding
> off on writing complex reports while I figure out how to create
> another
> interface for it. However, if these reports will be available in
> the next 6
>
Karl,
Have you gone into the DataBase with SQL and looked at what is in the
table records? especially for root? That might help, especially if you
see something glaringly odd. Then you could find out what you need to
change and modify that particular record. Normally, I wouldn't recomm
Hi,
A problem appeared today where the browser hangs when the status of a
ticket is changed.
There do not seem to be any associated errors in the log file, and the
page waits for about 30 seconds and then goes to a blank page.
I have the level set to debug;
[Tue Feb 19 18:44:54 2008] [debug]: A
Mathew,
Have you tried the "DependsOn" or "RefersTo" links? I use them and they
work great. When I "Display" any ticket with these links, the ticket
number, subject, and ticket status shows up in the links section for the
current ticket. It does not matter what queue the "linked" ticke
I found the problem with displaying objects returned by the Shredder search
and I think it might be a bug. The files in
/share/html/Admin/Tools/Shredder/Elements/Object
return a path using $RT::WebBaseURL instead of $RT::WebURL; this leaves off
$RT::WebPath. So on my system, links point to
At Tuesday 2/19/2008 12:53 PM, Kenneth Crocker wrote:
>Stephen,
>
> thanks. I'm definitely going to look at it. I had modified
> the default set of columns in my local directory for this very
> purpose. It seems a waste of time to have to delete any unwanted
> columns one at a time and t
What kind of time frame are we looking at delivery on this? I've been holding
off on writing complex reports while I figure out how to create another
interface for it. However, if these reports will be available in the next 6
months I can probably convince my boss that my delays are justifiable.
Not sure this qualifies as a wishlist, but more Munin plugins like this
would be useful:
http://stats.koumbit.net/koumbit.net/lethe.koumbit.net.html#Rt
The source for those is available in:
https://lethe.koumbit.net/svn/koumbit/trunk/munin-plugins/
--
Rock journalism is people who can't write
I have the following scrip condition for my one of my queues, to
prevent auto-replies to mail declared spam by spam assassin:
--cut here--
if ($self->TransactionObj->Type eq 'Create') {
$RT::Logger->error("Got a create transacation...");
my $co = $self->TransactionObj->ContentObj;
retur
Stephen,
thanks. I'm definitely going to look at it. I had modified the default
set of columns in my local directory for this very purpose. It seems a
waste of time to have to delete any unwanted columns one at a time and
then to have them show up anyway in a downloaded result. Oh well,
Todd,
thanks. I'll definitely look at this one and the one Stephen Turner
mentioned. Thanks a bunch!
Kenn
LBNL
On 2/16/2008 1:48 PM, Todd Chapman wrote:
> You need this RT extension for better control of export to spreadsheet.
>
> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/bro
Sweet, thanks to Ruslan and Todd. Looks like the perfect solution
Mathew
Todd Chapman wrote:
> Set StrictLinkACL to 0 in RT_SiteConfig.pm
>
>
> # When this feature is enabled an user need ModifyTicket right on both
> # tickets to link them together, otherwise he can have right on any of
> # t
Hi.
In order to help our billing person, I am trying to find a way to alert
her when a ticket gets resolved. I've come up with a few options, and
would like some thoughts, opinions, suggestions, etc:
1 - Write a custom scrip that e-mails her upon Status -> Resolved
2 - Try to convince the App
Set StrictLinkACL to 0 in RT_SiteConfig.pm
# When this feature is enabled an user need ModifyTicket right on both
# tickets to link them together, otherwise he can have right on any of
# two.
Set($StrictLinkACL, 1);
On 2/19/08, Mathew Snyder <[EMAIL PROTECTED]> wrote:
> Our rights scheme is de
Yep, did all that.
I rolled back to 3.6.5, and still have the same problem. I suspect I
may at some point have screwed up the rt3 database somehow. I use
rtx-shredder and at one point, last December, after I first began using
it, I inadvertently deleted root, but I restored it and was able t
Have you updated deps, cleaned mason cache and restarted apache server?
On Feb 19, 2008 8:19 PM, Karl Boyken <[EMAIL PROTECTED]> wrote:
> I don't see even Preferences in the menu bar. I was expecting to be
> able to manipulate rights--that's gone. All I see in the menu bar are:
>
> *Hom
Our rights scheme is designed such that each queue has a group associated with
it. Users have the Create Ticket right in all other queues so as to be able to
move tickets around but they can't own or modify tickets in other queues. This
has led to a question from my manager regarding linking tick
I don't see even Preferences in the menu bar. I was expecting to be
able to manipulate rights--that's gone. All I see in the menu bar are:
*Home
* · Simple Search
* · Tickets
* · Tools
* · Approval
In other words, root seems to have the same functionality in the GUI as
What are you expecting to see?
On 2/19/08, Karl Boyken <[EMAIL PROTECTED]> wrote:
> Yesterday, I upgraded RT from 3.6.5 to 3.6.6 and now when I login as
> root, I don't see any superuser functions available. I don't remember
> the last time I logged in as root, but it could only have been a month
Yesterday, I upgraded RT from 3.6.5 to 3.6.6 and now when I login as
root, I don't see any superuser functions available. I don't remember
the last time I logged in as root, but it could only have been a month
or two ago. We're using MySQL 5.0.22 as the backend on RedHat
Enterprise Server Rel
On 2/14/08, Jesse Vincent <[EMAIL PROTECTED]> wrote:
> Hi Everybody,
>
> I have an RT hacker working on a new, expanded reporting tool for RT.
> While I can't promise that we'll implement _every_ report you want, we
> could really use your wishlists.
>
> What reporting and statistics do you want to
Vivek Khera wrote, On 18/02/2008 18:47:
> On Feb 17, 2008, at 11:32 AM, Erek Dyskant wrote:
>
>> RT includes a Precedence: Bulk header, which is normally a hint to
>> vacation autorepliers that an autoreply is not wanted. However, Yahoo
>> sticks any Precedence: Bulk mail into the bulk folder.
>
Hi Craig,
I searched for
my @emailAddress = $$args{'Name');
inside the file that you sent me but I couldnt find. I was wondering to put my
modifications at the same place. Are you sure that this is your User_Local.pm
file?
Thankz!
Patterson, Craig escreveu:
> I'm not sure if you wanted this
I'd put some debug statements in there, especially after you bind and after you
search so you can isolate where it's dying.
Craig
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of "Fábio M.
Catunda"
Sent: Monday, February 18, 2008 5:36 PM
To: rt-users@lis
At Friday 2/15/2008 05:55 PM, Kenneth Crocker wrote:
>To all,
>
> I have just upgraded to 3.6.4 and am having some difficulty
> getting the
>results of a query into a spreadsheet with the fields I selected for the
>query. Instead, I get all sorts of tickets fields I did NOT select and
>am
I want to list all tickets in RT over 1 mb in size. Any ideas?
Thanks,
Shannon
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Hi,
I have got a problem with rt 3.6.5 on rhel4. This was working fine, and
I can see no changes to configuration in the last few days (that I have
made)
If I open a ticket from the home page, and add a comment and change the
status to resolved, the page does no complete loading. And just sits an
Hi Michael Hess wrote:
> I am looking for a way, that I can search all tickets that have not
>>> been updated in 72 hours, and change the owner on them to nobody from
>>> the CLI.
>>
>> something like:
>>
>> /usr/bin/rt list -i "lastupdated = '4 days ago'" | while read t; do
>> /usr/bin/rt edit
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