[rt-users] ConvertMultiSelectToCheckboxes

2008-04-01 Thread Stephen Cochran
Is anyone using this? The wiki page is fairly minimal and it didn't seem to have any effect, though I'm not sure if scriptactulous is required. Thanks, Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http:

Re: [rt-users] 500 Internal Server Error

2008-04-01 Thread Ham MI-ID, Torsten Brumm
At the beginning of the logfile, you must have some more detailed information, try restart and check for permission problems! Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christia

[rt-users] Defining custom attributes

2008-04-01 Thread Carlos Silva
I am trying to define a custom attribute for queues, but I can't find what I'm doing wrong, maybe some of you can help me. Here's my code: my $at = RT::Attributes->NewItem($session{'CurrentUser'}); $at->Create(ObjectType => "RT::Queue", ObjectId => $QueueObj->Id, Name => "Etc", Description => "

Re: [rt-users] Defining custom attributes

2008-04-01 Thread Todd Chapman
Too complex. Try: $QueueObj->AddAttribute( Name=> "Etc", Description => "Etc", Content => "Etc"); See RT::Record for more. On Tue, Apr 1, 2008 at 5:53 AM, Carlos Silva <[EMAIL PROTECTED]> wrote: > I am trying to define a custom attribute for queues, but I can't find > what I'm doing wrong, mayb

Re: [rt-users] Enhancements and workflows that we have added

2008-04-01 Thread Kenneth Crocker
Aaron, We are VERY interested in what you have developed. Whether or not you post to the list, please send us what you have. It will be extremely appreciated. Also, do you have anything that increases the box size of a free-test CF?. Thanks in advance. Kenn LBNL On 3/31/2008 4:54 PM

Re: [rt-users] Enhancements and workflows that we have added

2008-04-01 Thread Joop van de Wege
Kenneth Crocker wrote: > Aaron, > > > We are VERY interested in what you have developed. Whether or not you > post to the list, please send us what you have. It will be extremely > appreciated. Also, do you have anything that increases the box size of a > free-test CF?. Thanks in advance

Re: [rt-users] RT::Timeline error with 3.6.6

2008-04-01 Thread Todd Chapman
As Aaron stated in another thread, the answer was to install JSON and it's dependencies. On Fri, Mar 21, 2008 at 1:35 AM, Aaron Sallade <[EMAIL PROTECTED]> wrote: > Does anyone have the RT::Timeline extension working with RT3.6.6? > > > > My CPAN Install went great, and the timeline UI renders,

Re: [rt-users] Enhancements and workflows that we have added

2008-04-01 Thread Kenneth Crocker
Joop, Thanks. I'll check that out. Kenn LBNL On 4/1/2008 10:11 AM, Joop van de Wege wrote: > Kenneth Crocker wrote: >> Aaron, >> >> >> We are VERY interested in what you have developed. Whether or not >> you post to the list, please send us what you have. It will be >> extremely

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

2008-04-01 Thread Kenneth Crocker
Jesse, Other than the ability to change the "look", what are some of the other enhancements and features of 3.8.0? Kenn LBNL On 3/25/2008 4:31 PM, Jesse Vincent wrote: > http://fsck.com/~jesse/rt-3.8/ has screenshots of the new RT 3.8 theme > I've been working on over the past few da

Re: [rt-users] 500 Internal Server Error

2008-04-01 Thread joseph blase
On Tue, Apr 1, 2008 at 7:23 PM, Ham MI-ID, Torsten Brumm < [EMAIL PROTECTED]> wrote: > At the beginning of the logfile, you must have some more detailed > information, try restart and check for permission problems! > > Torsten > Hi Torsten, I restarted apache while tailing the logs but I doesn'

Re: [rt-users] Problem with categories in custom fields

2008-04-01 Thread Todd Chapman
I find the implementation of categories lacking. Don't use them if the values are not unique across all categories. On Tue, Apr 1, 2008 at 2:21 PM, lgrella <[EMAIL PROTECTED]> wrote: > > Have you had any further input on this? I am experiencing the same thing > in > IE. Do you have a workaround?

Re: [rt-users] Problem with categories in custom fields

2008-04-01 Thread lgrella
Have you had any further input on this? I am experiencing the same thing in IE. Do you have a workaround? Thanks, Laura Mathew Snyder-3 wrote: > > Anyone have any input on this? > > Keep up with me and what I'm up to: http://theillien.blogspot.com > > > Mathew Snyder wrote: >> Chet Burgess w

[rt-users] Question on display of dates on queries

2008-04-01 Thread Kenneth Crocker
To all, A user came to me with a good question; how do I get the due date, or any other date field, to display ONLY the date and drop the time? I had no answer. Anyone? Also in the Query arena, I noticed that the ticket "owner" is listed as a field that can be displayed, but NO

Re: [rt-users] Enhancements and workflows that we have added

2008-04-01 Thread Aaron Sallade
For the width of freetext boxes etc, as well as the height - Copy your/share/html/elements/EditCustomField to local/html/elements/EditCustomField and add the following changes. Put this after $EditComponent = "EditCustomField$Type" unless $m->comp_exists($EditComponent); # My custom field form

Re: [rt-users] Question on display of dates on queries

2008-04-01 Thread Steve Holmes
Back on January 24 I asked: > I want to change the date format (for Due) in the search results page such > that it doesn't display the time. I.e. I want something like: Tue Jan 22 > 2007. I'm sure that if I can find the relevant source code snippet I can > figure out how to change it, but I can't

Re: [rt-users] Question on display of dates on queries

2008-04-01 Thread Kenneth Crocker
Steve, I'll check it out and if I can get it to work, I'll certainly pass it on. Kenn LBNL On 4/1/2008 12:28 PM, Steve Holmes wrote: > Back on January 24 I asked: > > I want to change the date format (for Due) in the search results > page such that it doesn't display the time

Re: [rt-users] Question on display of dates on queries

2008-04-01 Thread Stephen Turner
At Tuesday 4/1/2008 04:10 PM, Kenneth Crocker wrote: >Steve, > > > I'll check it out and if I can get it to work, I'll > certainly pass it on. > > >Kenn >LBNL Here's what we've done to display different date formats on the search results: 1. New callback: $RT_HOME/local/html/Callbacks/x

Re: [rt-users] Enhancements and workflows that we have added

2008-04-01 Thread Kenneth Crocker
Aaron, I just put in those changes and I get a syntax error on $Type. The error message says the folowing: "Error during compilation of /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField: syntax error at /apps/rt/rt-3.6.4/local/html/Elements/EditCustomField line 79, near ") {" Glob

[rt-users] A hopefully quick question...

2008-04-01 Thread Greg Evans
I implemented SHowStatusInCOlor from the wiki today (http://wiki.bestpractical.com/view/ShowStatusInColor) and it is quite handy for what we are doing here. Now I would also like to color the queue names in a similar fashion. I used the first implementation shown on the Wiki page (instead of the CS

Re: [rt-users] Enhancements and workflows that we have added

2008-04-01 Thread Aaron Sallade
Can you send me a copy of your EditCustomField file? Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [EMAIL PROTECTED] -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECT

[rt-users] rtx-shredder mysql optimization

2008-04-01 Thread Alex Moura
Hello, I'd like to ask the mysql experts for any tips that would help improving rtx-shredder performance. There database are already has indexes in an attempt to improve the performence: CREATE INDEX objectcf_type_id on ObjectCustomFieldValues(Objectid, ObjectType); CREATE INDEX acl_type_id on A

Re: [rt-users] rtx-shredder mysql optimization

2008-04-01 Thread Alex Moura
Another bit of information about the issue that may help is the following "top" display, _during_ a rtx-shredder running and after it finished: The next "top" output was captured with a running rtx-shredder (removing a single ticket): -- last pid: 51170; load averages: 0.

Re: [rt-users] rtx-shredder mysql optimization

2008-04-01 Thread Ruslan Zakirov
http://search.cpan.org/~ruz/RTx-Shredder-0.07/lib/RTx/Shredder.pm#Database_indexes On Wed, Apr 2, 2008 at 5:02 AM, Alex Moura <[EMAIL PROTECTED]> wrote: > Hello, > > I'd like to ask the mysql experts for any tips that would help improving > rtx-shredder performance. > > There database are already

[rt-users] Multiple TLDs with CanonicalizeEmailAddressMatch

2008-04-01 Thread Camron W. Fox
Alle, Is it possible to match multiple TLDs with CanonicalizeEmailAddressMatch. We have several "from" addresses that allowed internally (domain1.ac.jp, domain2.org, domain3.org). I'd like everything to be re-written to fakedomain.domain3.org, as it is what the world sees on outgoing m

Re: [rt-users] [PATCH] sorting by custom fields

2008-04-01 Thread Ruslan Zakirov
Hi, new fixed version of DBIx::SearchBuilder on its way to the CPAN. Tested with Pg 8.3, mysql 5.0, some SQLite and Oracle 10. Test on other DBs please. On Tue, Apr 1, 2008 at 7:51 AM, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: > Hi, users, > > Last few days I was hacking on a solution and have