Re: [rt-users] RT not generating email for CCs/AdminCCs

The action says 'Notify Other Recipients'. I do not have 'Notify Others' as an option, The RT version used is 3.6.6 updated from 3.6.5, updated in turn from 3.6.4. Thierry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Multiple faces for single queue?

Thanks for the response, Kenneth. Sure, I know it is possible; I was more curious whether anyone was already doing it and whether there was code already publicly available to make my life easier. :) The only issue I'm not certain of, is whether there would be a way to modify the "From" add

[rt-users] Question about having a "splash" page?

Hello, I'm trying to create a "splash" page for RT. What I mean by splash page is this... basically a page that has 2 links: one link to our custom web ticket entry page, and one to actually log in to RT. We currently are using RT 3.6.1 and have it's domain as https://rt.domain.com. For s

Re: [rt-users] RT not generating email for CCs/AdminCCs

Thierry, For the scrips you are executing, does the action say "Notify Others"? Kenn LBNL On 4/22/2008 3:49 PM, Thierry Thelliez wrote: > Kenn, > I did not enter a userID. I used a valid email address. This email > address is picked up by the default scrip#9 but not by the one I > adde

Re: [rt-users] RT not generating email for CCs/AdminCCs

Kenn, I did not enter a userID. I used a valid email address. This email address is picked up by the default scrip#9 but not by the one I added... I tested with another condition (On Status Change) and again the Notify Other Recipients is not getting the CC email address. Using Notify CCs emails

Re: [rt-users] RT not generating email for CCs/AdminCCs

Gene, the first line was not blank. I added an empty line but it did not change anything as far as the emailing is concerned. Same: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:278) Thierry ___ http://lists.bestpractical.com/c

Re: [rt-users] RT not generating email for CCs/AdminCCs

Thierry, Offhand, I can only think of a couple reasons. One is that the User ID you specified in the ticket CC field is invalid for some reason (not privileged or not in User table). The other is that your scrip should say the action is "Notify CC's" and not "Notify Others". I'd got to

Re: [rt-users] RT not generating email for CCs/AdminCCs

The first line of your Resolved template is a blank line, correct? At 02:37 PM 4/22/2008, Thierry Thelliez wrote: >I am still stuck trying to have the CC field working (not the watcher): . > >According to the log, my added scrip (On Resolve Notify Other >Recipients with template Resolved) is calle

Re: [rt-users] RT not generating email for CCs/AdminCCs

I am still stuck trying to have the CC field working (not the watcher): . According to the log, my added scrip (On Resolve Notify Other Recipients with template Resolved) is called but no emails are going out for the CC field: 'No recipients found. Not sending.'. On the other hand, the default sc

[rt-users] Include all ticket attachments in template output

Hi List, I am trying to use a scrip/template to include/attachments that were provided to the ticket in earlier transactions. ( ie the requestor attached a file with the initial request ). The template will send to external non-RT defined users ( ie not CC'c AdminCC's or watchers )

Re: [rt-users] Paid assistance

>I have spent three days trying to get my RT installation working, I have >given up in frustration. It seems any minor item out of whack causes a >complete failure in RT. I have asked for help on this mailing list but >no-one has offered any insights into the problems I am experiencing. >Is ther

[rt-users] Paid assistance

I have spent three days trying to get my RT installation working, I have given up in frustration. It seems any minor item out of whack causes a complete failure in RT. I have asked for help on this mailing list but no-one has offered any insights into the problems I am experiencing. Is there any

Re: [rt-users] turn off ticket creation via email

Hi Chris, I haven't tried this, but it seems to me that it ought to work. If I wanted to do this on my installation (we use sendmail as our MTA), I'd remove the alias for that queue from sendmail's aliases file and then set the reply-to address for the queue to my "generic" RT address. That w

Re: [rt-users] Owners of queues

Igrella, We have the same type of setup, only on a much larger scale. We have a "General" Queue that regular users (users that are not in a support group) can create tickets in. Then we have users that are in a "Support" group and we give that group the rights to create tickets in oth

Re: [rt-users] Owners of queues

I have something I wanted to add to this thread that I found interesting. I have taken away the createTicket rights from most queues but 1(general), so that users will have to create in the general, and then we can triage them and assign them to who we see fit... everyone has seeQueue rights

Re: [rt-users] Reply address munged

As the master of answering my own questions: Turns out my predacessor(s) had escapped the @ in CorrespondAddress so it looks like this: Set($CorrespondAddress , '[EMAIL PROTECTED]'); Yeah, removed the \ and we are all better now, thanks. Okay, well sorry for spamming the list. Dominic Lepiane

[rt-users] MAJOR RT HELP NEEDED

To all, I just got the wierdest call from a user. He is an AdminCc and cannot see his Queue. So, I went into RT and I could see the Queue. Then I went to Watchers for the Queue and saw he wasn't listed as the AdminCc. I tried to add him as the AdminCc and I got an error message that th

[rt-users] Include earlier "binary attachment" in outgoing template

Hi List, I am trying to use a scrip/template to include/attachments that were provided to the ticket in earlier transactions. ( ie the requestor attached a file with the initial request ). The template will send to external non-RT defined users ( ie not CC'c AdminCC's or watchers )

[rt-users] FW: Reply address munged

This mailbox is still on the list, can some list admin please remove this? TIA Dominic Lepiane --- Begin Message --- Sorry. Your message could not be delivered to: Iounes GARDON /iog .Y (Mailbox or Conference is full.) --- End Message --- ___ http://

[rt-users] Reply address munged

Hi, If a person emails in to a Queue they don't have permissions to create a ticket in, then our system emails them back and the From (or Reply?) address is "[EMAIL PROTECTED]"@ptgrey.com which, as you might guess, is horribly wrong. Where can I fix this? Our RT_SiteConfig is pretty basic and

[rt-users] turn off ticket creation via email

I have certain queues that I don't want users to be able to create new tickets in via email. I want to force them to use the web interface. Is there a way to do this on a per queue basis?chris ___ http://lists.bestpractical.com/cgi-bin/mailman/lis

Re: [rt-users] Owners of queues

Igrella, Sure. But I think you'll have to hack in some code for when a ticket is created. I'm not sure, but I don't think a simple scrip (or set of scrips) will do it. Kenn LBNL On 4/22/2008 7:08 AM, lgrella wrote: > I have used the scrip recommended in this forum for setting the defa

Re: [rt-users] Multiple faces for single queue?

Tom, You pretty much stated your own answer. Yes, by using a CF you can set up several scrips to execute when the value of the CF is "whatever" or "whatever2", etc. Each scrip would specify a different template to be used for the customers with the correct value. Example below: # Cond

[rt-users] Synchronising IDs?

Dear All, We have a public site for enquiries with it's own management interface. Currently all our web enquiries get saved in our DB on the public site. When a member of staff is about to deal with an enquiry they click a link on our intranet (which is connected to the public site db) which sen

Re: [rt-users] Failure to Create User

Emmanuel Nnko wrote: > Dear All, > > I have installed the RT 3.6.5 originally using it's database (Pg) for > authentication. Initially it went fine with all the features working. > > However, I decided to enable authentication of RT through AD > (tradardc02.tra.go.tz

[rt-users] Owners of queues

I have used the scrip recommended in this forum for setting the default owner of a queue. Is there any way to prevent certain users from choosing an owner from the dropdown list of owners when creating a ticket? This is exactly what I want to do: If the user creating the ticket can own in the que

[rt-users] Failure to Create User

Dear All, I have installed the RT 3.6.5 originally using it's database (Pg) for authentication. Initially it went fine with all the features working. However, I decided to enable authentication of RT through AD ( tradardc02.tra.go.tz) as shown in the attached RT_SiteConfig file. On choosing the p

Re: [rt-users] Still struggling with mail that worked that doesn't now

113400 [Thu Apr 17 19:42:01 2008] [error]: Scrip Prepare 6 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/csw/rt3/lib/RT/Action/Generic.pm line 107. Rebuild Scalar::Util from CPAN. RedHat's build is broken from RPM, so that error is well known. It wouldn't surprise me if p

Re: [rt-users] RT Virtual Appliance (on Proxmox VE - OpenVZ)

Hi Jesse, Thanks for your feedback, see below. > -Original Message- > From: Jesse Vincent [mailto:[EMAIL PROTECTED] > Sent: Monday, April 21, 2008 1:19 PM > To: Martin Maurer > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] RT Virtual Appliance (on Proxmox VE - OpenVZ) >

[rt-users] Net::LDAP v0.36 Released - Critical Bug now Fixed

Just a note to all to say you are now free to upgrade Net::LDAP to the latest version available on CPAN again as the critical bug that cause v0.35 to fail has now been fixed. Also, please feel free to start sending me bug reports again for RT::Authen::ExternalAuth. Ta. -- Kind Regards, _

[rt-users] rt-mailgate not delivering mail

My RT install has been running fine for a couple of years until a recent routine upgrade of the packages. Since then, no mail has been able to get to RT. I tested with cat /usr/bin/test |/etc/smrsh/rt-mailgate --queue sales --action correspond --url http://mail.globaltradinglimited.com/rt and