On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote:
>>> 1) Is email completion supposed to work out of the box?
>
>> Are you talking about when adding people via the 'People' section of
>> the ticket? If so, I've noticed that I used to be able to put
>> usernames in the "Email" field, but now t
On Jul 16, 2008, at 8:01 PM, [EMAIL PROTECTED] wrote:
> Looking through the RT_Config.pm file, I've set this in my site config
> file:
>
> Set($PreferRichText, 1);
>
> However, colored text still does not display in emails sent by RT
> nor in
> the ticket display view - only while creating text
On Jul 13, 2008, at 5:48 PM, Abdus Samad wrote:
Yes it did prompt me for upgrade and I did that, all the update up
to 3.8 were done by the script it gave at the end of update (I did
not do that manyaly by goinng in each direcory and altering the
tables) The scipt included did not returned
>
>
> Is "RT at a glance" not configured somewhere centrally with a
> default? If not, how do I add a default layout to all my users (of
> whom I have a couple of thousand, so doing this manually is *not* an
> option)
Yep. Fro Configuration -> Global
But if the upgrade went correctly, a sensibl
On Jul 16, 2008, at 12:19 PM, Mark E. Walker wrote:
> Hi Kobus,
>
> I had the same problem about two weeks ago. Unfortunately, I never
> did find out EXACTLY what the problem was, however, an upgrade to
> 3.8 fixed it. Testdeps and fixdeps didn't help me, everything was
> there.
>
It's al
>I suspect our html-cleaning stuff is stripping out the color on
>display. That could probably get relaxed if people think it's a good
>idea.
Thanks, Jessie. To me personally, the value of editing in color doesn't
make much sense if others can't see those colors when looking at a ticket
via the G
On 17/07/2008, at 12:45 AM, Matthew Macdonald-Wallace wrote:
Hi Tom,
Please forgive the intrusion into your inbox, I noticed your post
dated
23rd June on the rt-users list archives and I am very interested in
your usage of rt-crontool to automatically re-open any stalled tickets
older than a
Hi All,
Is there any third party reporting system for RT? I'm looking for something
generic to produce some general (text based) reports from some reltively
complex queries.
I'm hoping someone may have built some kind of interface where we can define
the queries and just display the table of res
