Hi all!!
I have a question: OwnTicket right involves StealTicket??
Thanks!
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: +
Dear all,
When I click on 'graph' links in the Ticket display I get an error like so:
Command 'dot' not found in /bin, /usr/bin at
/usr/local/lib/perl5/site_perl/5.8.9/GraphViz.pm line 1160 Stack:
[/usr/local/lib/perl5/5.8.9/Carp.pm:44]
[/usr/local/lib/perl5/site_perl/5.8.9/IPC/Run.pm:1213]
Re-install the GraphViz and GnuPG modules using the correct
paths to these programs. Alternatively, you can make a symbolic
link from the actual location to where the module is looking for
these programs.
Cheers,
Ken
On Thu, Feb 19, 2009 at 01:32:43PM +, Matthew Seaman wrote:
Dear all,
Hi Alll,
I have a problem that has shown up over the last week. It looks as if
every single person who has ever submitted a ticket request has had a
user autocreated. These users now how up in query builder when we try
and do a search on the owner. Selecting the owner shows every single
email
Bashir,
You need to fix your permissions. Somewhere you are letting every
address own a ticket. That is what determines what shows up in the
pull-down. Happy hunting.
Ken
On Thu, Feb 19, 2009 at 04:16:07PM +0200, Bashir Jahed wrote:
Hi Alll,
I have a problem that has shown up over the
Man how did this happen, all user have ticked Allow user to access RT
I am assuming this is the permission problem. Problem is how do i
disable thisThousands of email addresses
-Original Message-
From: Kenneth Marshall [mailto:k...@rice.edu]
Sent: 19 February 2009 04:18 PM
To:
Bashir Jahed wrote:
Man how did this happen, all user have ticked Allow user to access RT
I am assuming this is the permission problem. Problem is how do i
disable thisThousands of email addresses
I think you're misunderstanding how the system works.
In order to raise a ticket, the
I have done the following:
Checked for a specific user in the search box as owner to confirm it
shows up. Then went into the specific user and unchecked /users/Access
Control/Let this user access RT checkbox and confirmed that the user no
longer shows up in the search box in the Owner Field
They
Bashir Jahed wrote:
I have done the following:
Checked for a specific user in the search box as owner to confirm it
shows up. Then went into the specific user and unchecked /users/Access
Control/Let this user access RT checkbox and confirmed that the user no
longer shows up in the search
Kenneth Marshall wrote:
Re-install the GraphViz and GnuPG modules using the correct
paths to these programs. Alternatively, you can make a symbolic
link from the actual location to where the module is looking for
these programs.
Both of those modules use the PATH setting in the environment to
Hi,
Does anyone know if a ticket has 'deleted' status it will be deleted
permanently?
Thanks!
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91
Has anyone ever written a webservice or something to remotely create and
update tickets? I have a few ideas where I need an external system to check,
create and update RT tickets.
I have done this in the past with the SSH and local scripts, but I would
rather not have to do that with this
Nope, it will still exist in the database and will still be viewable if
someone knows the id. The only way to truly delete is to use Shredder.
Alberto Villanueva wrote:
Hi,
Does anyone know if a ticket has ‘deleted’ status it will be deleted
permanently?
Thanks!
Regards,
ALBERTO
Matthew Seaman wrote:
Kenneth Marshall wrote:
Re-install the GraphViz and GnuPG modules using the correct
paths to these programs. Alternatively, you can make a symbolic
link from the actual location to where the module is looking for
these programs.
Both of those modules use the PATH
Thanks!! I thought that :)
Now, if I want to delete several tickets by id, could it be done on shredder? I
doesn't accept queries :(
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022
We have an RT instance in a trusted environment. I have the following in
RT_SiteConfig.pm:
Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);
Set($MaxAttachmentSize , 1000);
I even turned of the HTML scrubber, yet when I attach an html file to a
ticket and then save it back to my
On Thu, Feb 19, 2009 at 10:44:50AM -0500, Todd Chapman wrote:
We have an RT instance in a trusted environment. I have the following in
RT_SiteConfig.pm:
Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);
Set($MaxAttachmentSize , 1000);
I even turned of the HTML scrubber, yet
Thanks for the reply Jessee,
The html no longer displays correctly in the browser after canonicalization.
Suggestions?
On Thu, Feb 19, 2009 at 10:47 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu, Feb 19, 2009 at 10:44:50AM -0500, Todd Chapman wrote:
We have an RT instance in a
I have a possible solution:
- Select tickets
- Change to deleted status
- Remove to shredder
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34
Chris Black wrote:
Thanks. This looks like a good solution, however I need something that
can give me back the Ticket ID and other information immediately.
Having to wait for an email reply from RT to confirm the changes, etc
would not be ideal.
The REST interface just gives you the
The original file when opened up in a browser looks like a formatted web
page. After processing by RT the file look like it is rendered as what looks
like plain text in Safari. In Firefox there are a bunch of weird question
mark characters representing the spaces between characters. FF's page info
That's a feature of RT 3.8.
On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow chrisc.em...@abshernw.comwrote:
I have a quick question about RT.
We have a group of technicians that work entirely from the RT's web
interface, so they never see any email. This works great, but they want
a way to
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters are between every character
in the original document. Like so:
�h�e�a�d�� � ��m�e�t�a�
Fascinating. Does it do this with all html attachments?
Actually, you can't forward a whole ticket, but you can forward a comment or
correspondence.
On Thu, Feb 19, 2009 at 11:34 AM, Todd Chapman t...@chaka.net wrote:
That's a feature of RT 3.8.
On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow chrisc.em...@abshernw.comwrote:
I have a quick question
Correction, the weird question mark characters are between every character
in the original document. Like so:
�h�e�a�d�� � ��m�e�t�a� �h�t�t�p�-�e�q�u�i�v�=�C�o�n�t�e�n�t�-�T�y�p�e�
�c�o�n�t�e�n�t�=��t�e�x�t�/�h�t�m�l�;� �c�h�a�r�s�e�t�=�u�n�i�c�o�d�e���
� ��m�e�t�a� �n�a�m�e�=�P�r�o�g�I�d�
Chris Black wrote:
Has anyone ever written a webservice or something to remotely create and
update tickets? I have a few ideas where I need an external system to
check, create and update RT tickets.
I have done this in the past with the SSH and local scripts, but I would
rather not have
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know)
On Thu, Feb 19, 2009 at 11:35 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters
I just assumed that the values were hardcoded and not something
that changing your PATH setting would affect. Since that is the
case, this is the appropriate change. I am glad you fixed it.
Cheers,
Ken
On Thu, Feb 19, 2009 at 03:36:30PM +, Matthew Seaman wrote:
Matthew Seaman wrote:
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know)
Now we're getting somewhere. Was it attached to a mail as an
attachment? If so, what do the headers for the original
On Thu 19.Feb'09 at 16:50:03 +0100, Stefan Hornburg wrote:
There is a REST interface and a corresponding Perl module (though that
might be a bit outdated with 3.8).
I'm using RT::Client::REST against 3.8.2 just fine.
___
It was attached using the web interface.
On Thu, Feb 19, 2009 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know)
It was attached in the web interface on the Create.html page. (Not a custom
field)
On Thu, Feb 19, 2009 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE. It was
I have a question: OwnTicket right involves StealTicket??
StealTicket means you can take ownership of a ticket someone else owns.
OwnTicket is who's allowed to own the ticket at all
___
Hi!
Thanks by the answer ;)
But... I have granted the take permission to my users..., and they can steal
tickets!! :( :(
Any idea?
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022
On Thu 19.Feb'09 at 11:55:19 -0500, Todd Chapman wrote:
It was attached in the web interface on the Create.html page. (Not a
custom field)
And what headers is RT serving it out with? Is RT announcing it as utf8?
Is that stored in the database as content-type?
If you save the raw data
This is probably FAQ but I've been searching and coming up dry.
We changed the site to SSL. Setup the apache vhost correctly.
Changed the webbaseurl in RT_SiteConfig. Changed the mailgate
aliases. Stopped apache and cleared the mason cache.
It's working just fine in an Apache sense.
In specific, the titlebox content is empty.
div id=login-box
div class=
div class=titlebox id=
div class=titlebox-title
span class=left
Login/span
span class=right3.8.2/span
/div
div class=titlebox-content id=TitleBox--_index.html--
TG9naW4=---0
hr
On Thu, Feb 19, 2009 at 12:29 PM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:55:19 -0500, Todd Chapman wrote:
It was attached in the web interface on the Create.html page. (Not a
custom field)
And what headers is RT serving it out with? Is RT announcing it
Bashir,
What Mike was telling you is that if the BOTTOM box is checked for a
user, they can have privileges. This means that if you grant the
OwnTicket right globally to Privileged users, then all these
requestors that send in tickets via email will have the right to OWN a
ticket,
Jesse Vincent wrote:
On Thu 19.Feb'09 at 16:50:03 +0100, Stefan Hornburg wrote:
There is a REST interface and a corresponding Perl module (though that
might be a bit outdated with 3.8).
I'm using RT::Client::REST against 3.8.2 just fine.
I'm also right now working on a ruby class that
Alberto,
They shouldn't be able to Steal a ticket (which means it already has
an owner) unless that right is being granted somewhere. Have you looked
at your global rights? Have you check memberships in groups and roles
and compare the rights granted to those? HAve you checked both
On Feb 19, 2009, at 12:53 PM, Jo Rhett wrote:
In specific, the titlebox content is empty.
div id=login-box
div class=
div class=titlebox id=
div class=titlebox-title
span class=left
Login/span
span class=right3.8.2/span
/div
div class=titlebox-content
On Feb 19, 2009, at 10:14 AM, Kevin Falcone wrote:
Sounds like you've set WebExternalAuth to 1 and
WebFallbackToInternalAuth to 0
Bingo. Where can I send the beer?
For a bonus question: why did this work in non-ssl mode? I remember
setting this way way way back when we though we'd use http
On Feb 12, 2009, at 2:02 PM, Jesse Vincent wrote:
Jesse, how would you feel about having an action which indicates
an update
not by a privileged user?
Ie, Correspond and Comments would be from privileged.
Update or Response (or any other name you like) would be an
update
from
On Thu, 19 Feb 2009 13:40:33 -0500, Jo Rhett jrh...@netconsonance.com
wrote:
On Feb 12, 2009, at 2:02 PM, Jesse Vincent wrote:
RT::Transaction-IsInbounda
So I figured I'd test this out. It wasn't working, so I dug around
inside RT/Transact.pm and I can't find this function. Is this
We already have something for you, I think.
RT::Transaction-IsInbounda
So I figured I'd test this out. It wasn't working, so I dug around
inside RT/Transact.pm and I can't find this function. Is this going
into 3.8.3 or 4.0 ?
Sorry. the a at the end was a typo. It's been there
On Feb 19, 2009, at 10:43 AM, Stephen Turner wrote:
On Thu, 19 Feb 2009 13:40:33 -0500, Jo Rhett
jrh...@netconsonance.com wrote:
On Feb 12, 2009, at 2:02 PM, Jesse Vincent wrote:
RT::Transaction-IsInbounda
So I figured I'd test this out. It wasn't working, so I dug around
inside
meta http-equiv=Content-Type content=text/html; charset=unicode
I don't know how FF figures out that it is UTF-16LE.
I'd recommend starting in lib/RT/I18N.pm sub SetMIMEEntityToUTF8.
instrument there.
On Thu, Feb 19, 2009 at 1:48 PM, Todd Chapman t...@chaka.net wrote:
On Thu,
Hi all!
I have this problem because I have tried to update lots of tickets.
I have resolved giving grant to the rt3 database to the machine_rt_user
user.
But. now I can initialize session with no user :-( :-( :-(
Some idea??
PS. The installation is a production server that it
What do the logs say ?
Sent via BlackBerry from T-Mobile
-Original Message-
From: Alberto Villanueva alberto.villanu...@altran.es
Date: Thu, 19 Feb 2009 20:23:50
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 500 - Internal error
The rt log (/var/log/rt.log) is empty :S :S :S
The log of apache (/var/log/httpd/error_log):
[Thu Feb 19 19:38:45 2009] [warning]: DBD::mysql::st execute failed: INSERT
command denied to user 'vtd_rt_dbuser'@'localhost' for table 'sessions' at
Just wanted to follow up on this. I was able to work around the
Duplicate entry mysql error by modifying the ALTER TABLE command that
caused the problem to be ALTER IGNORE TABLE. The IGNORE mysql extension
is described on this page:
http://dev.mysql.com/doc/refman/5.1/en/alter-table.html
I had the same problem and it was caused by accents, since mysql has no
accent sensitive collations (_as) aside from utf8_bin which is
everything sensitive, I basically just removed the user (or rename) to
fix the issue. Since emails generally shouldn't have them it's pretty
safe to do, the
Can someone please smack me upside the head on what search words to
use to find the date search criteria?
The best I have found is not in the wiki, but
http://web.mit.edu/tooltime/notebook/reference/search-guide.html
Some of the queries I have been failing to do
Queue1 tickets between 8am
Good morning ;)
Yes, I have checked all permissions, and nobody has that.
Anyway, I will check them again.
Thanks! ;)
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : +
I have just removed all privileges for the Everyone group and the
Privileged group has no rights assigned but still no luck.
Really baffled by this one.
-Original Message-
From: Kenneth Crocker [mailto:kfcroc...@lbl.gov]
Sent: 19 February 2009 07:57 PM
To: Bashir Jahed
Cc:
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