On Friday 13 February 2009 15:10:38 Chia-liang Kao wrote:
> We are in the process of releasing a RT extension called WorkflowBuilder
>
Any sign of this anywhere any of the great unwashed can get it, it doesn't
seem to be on the CPAN...?
--
Richard Foley
Ciao - shorter than aufwiedersehen
http:/
Hi Chia-liang,
Ok, thanks for the reply and the patch to prove your point, even though this
doesn't work for me. I believe that the internal approval system is assuming
certain things about the tickets its handling, such as that the approval will
be created along with the initial ticket, inste
Hey everyone,
my problem has to do with setting permissions.
I have created a queue called IT support, and a group called Company
Employees. The Employee group has the following rights on the group: create
ticket and show ticket. These don't seem to be enough for a user in the
group employees to
Hi all
I'm using RT 3.8.2, It was working fine but these days it creates ticket in
odd numbers only (355, 357, 359)
when I try to search for tickets in even number message appear "Could not
load ticket 356".
can you help me to solve this issue, as it's wasting all even numbers.
thanks
regards
Ibr
Hi all,
I'd like to open a poll to list all the Plugins mostly used by RT
users. This, I suppose, should be useful to both rt users and rt
creators to deliver the best RT ever, by including features born outside
upstream but included and used by a lot of people.
Is it better maybe to have
Jesse Vincent ha scritto:
> It's just not very high on the priority list...and I'd rather see a new
> book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4)
Yes definitely I'd love to see a "RT 4.0 - the definitive guide"
published. Could be fun too being a proofreader for that m
Andrea Perotti wrote:
> Hi all,
> I'd like to open a poll to list all the Plugins mostly used by RT
> users. This, I suppose, should be useful to both rt users and rt
> creators to deliver the best RT ever, by including features born outside
> upstream but included and used by a lot of people
Hello George,
Try granting at the Global Group level, "SeeQueue" right to Company
Employees, or maybe straight to Privileged group - it may save work for
next queues...
HTH,
Gabriele Franzini
ICT Applications Manager
Nerviano Medical Sciences SRL
PO Box 11 - Viale Pasteur 10
20014 Nerviano Ital
On Friday 13 February 2009 15:10:38 Chia-liang Kao wrote:
> We are in the process of releasing a RT extension called WorkflowBuilder
>
Any sign of this anywhere?
I'm trying to avoid re-inventing the wheel here...
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
__
On Thu, Feb 19, 2009 at 4:45 PM, Jesse Vincent wrote:
>
>
>
> On Thu 19.Feb'09 at 16:50:03 +0100, Stefan Hornburg wrote:
>> There is a REST interface and a corresponding Perl module (though that
>> might be a bit outdated with 3.8).
>
> I'm using RT::Client::REST against 3.8.2 just fine.
Includin
Hi All,
I've been trying to find a good tool to get trends from my RT data on
time spent etc. I've had a good look and cant find much, but let me
know if i've missed something really obvious.
I came across the RTx::Statistics package but couldnt see any movement
on it in the last two years or
hmm that would be a great feature
On Mon, Feb 23, 2009 at 1:45 PM, Richard Foley wrote:
> On Friday 13 February 2009 15:10:38 Chia-liang Kao wrote:
> > We are in the process of releasing a RT extension called WorkflowBuilder
> >
> Any sign of this anywhere?
>
> I'm trying to avoid re-inventing th
It's currently at http://code.bestpractical.com/bps-public/RTx-WorkflowBuilder/
, documentation and release is on the way.
On Friday 13 February 2009 15:10:38 Chia-liang Kao wrote:
We are in the process of releasing a RT extension called
WorkflowBuilder
Any sign of this anywhere?
I'm try
On Monday 23 February 2009 14:07:37 Chia-liang Kao wrote:
> http://code.bestpractical.com/bps-public/RTx-WorkflowBuilder/,
>
I approve when the test suite is larger than the code ;-)
Cheers Chia-liang!
I'll take a look and see if this helps us. Any idea how long before a formal
release is expe
I've missed something somewhere and I'm not sure where.. some logging is
still slipping through to my default Apache error_log.
RT_SiteConfig.pm:
Set($LogToSyslog, '');
Set($LogToFile, 'info');
Set($LogDir,'/opt/rt3/var/log
I have installed, RT 3.8.2, on a RHEL5, and i have had problems to integrate
RT with Active Directory. I hope that someone had a solution to my problem,
there is my configuration.
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
Set($rtname, 'somemachine.domain.pt');
Set($Organization, 'My organiza
I think we have possibly found a bug in 3.8.2 on the ticket display. If
you do a reply and add a text file attachment it submits correctly and
shows the .txt file in-line with the ticket.
If I click Reply on that correspondence it doesn't include the message
body, it includes the .txt file cont
Hey there,
Thanks for the reply! Unfortunately that doesn't help as at the end of the
day i want users in the specific group to only have access to their own
tickets and see no other ticket. And if possible to be able to see all
their requested tickets. Does anyone else know how to achieve this?
thanks for that! i'll be trying the installation this week.
on the page it refers to "rt's regular statistics package" - is this
RTx::Statistics? do you know if people are regularly using this with the
later versions of RT?
Marouane HIMDI wrote:
> Have a look at Yarts http://www.bastian-friedric
> >
> > I'm using RT::Client::REST against 3.8.2 just fine.
>
> Including access to Custom Fields? IIRC the current RT::Client::REST
> release doesn't handle the new 3.8 style naming convention yet.
Yep. I could believe that there might be issues with escaping and very
oddly named CFs, which, IIR
Hi George,
I defaulted to granting a global right to the Everyone group to
CreateTicket and ReplyToTicket on the relevant queue (in your case
IT_Support). that should take care of your Company_Employees users
needing to create tickets.
As for the Company_Employees group users being able to o
There is no relation between this tool and RTx::Statistics.
I already installed it with RT 3.8.1 without any problem
Dr Marouane HIMDI
Ingénieur R&D/R&D Engineer
KEREVAL
4, rue Hélène Boucher
Z.A. Bellevue
35235 Thorigné Fouillard
Tel : +33 (0)2 23 20 36 64
http://www.kereval.com
P Pensez
Mtabanez wrote:
> I have installed, RT 3.8.2, on a RHEL5, and i have had problems to integrate
> RT with Active Directory. I hope that someone had a solution to my problem,
> there is my configuration.
The example RT_SiteConfig.pm provided with ExternalAuth is not where you
define the settings, it
Have a look at Yarts http://www.bastian-friedrich.de/comp/yarts/ . it's
developed in PHP, so easy to customise to meet your needs.
Best regards
Dr Marouane HIMDI
Ingénieur R&D/R&D Engineer
KEREVAL
4, rue Hélène Boucher
Z.A. Bellevue
35235 Thorigné Fouillard
Tel : +33 (0)2 23 20 36 64
http
On Mon, 23 Feb 2009 05:36:41 -0500, George Beitis
wrote:
> Hey everyone,
> my problem has to do with setting permissions.
>
> I have created a queue called IT support, and a group called Company
> Employees. The Employee group has the following rights on the group:
> create
> ticket and show
Some further info:
This only happens when the WYSIWYG editor is enabled. If its disabled it
send the .txt attachment correctly.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 23 February 2009 14:33
To: rt-use
On Mon, Feb 23, 2009 at 6:14 AM, Mike Peachey wrote:
> This is an invalid way to define extensions as each declaration will
> override the previous. You should use, for example:
This is one of the things that tripped me up when i first tried to get
ExternalAuth working. I looking around the wik
I'm running into road blocks here, wondering if anyone can provide what they
did. I want uses to be able to log into RT and view their tickets, create
tickets, and reply to their tickets from the web.
In order to view a ticket a user has created it seems like I must grant
"ShowTicket" but the s
I'm trying to setup a second instance of RT that has a different branding,
but uses the same SQL server, etc.
I copied my existing (and working) RT installation over to a new directory.
Then I created the new instance in Apache in the httpd.conf, changing the
file locations to the new directories.
Chia-Liang,
Thanks. I'll check it out.
Kenn
LBNL
On 2/20/2009 11:09 PM, Chia-liang Kao wrote:
> Hi Kenneth,
>
> Kenneth Crocker lbl.gov> writes:
>> I need to make some changes to the default Query "My Tickets". Where
>> would I find that code to change some of the default sorts
Joel,
Try this: grant All the privileges for "Searches" Globally to
"Privileged". Then grant "SeeQueue" and "CreateTicket" at the Queue
level to "Privileged". Then grant "ShowTicket", "ShowOutgoingEmail", and
"ReplyToTicket" at the Queue level to "Requestrors". That should give
you a
Doug;
Are you using fast cgi , or mod_perl ??, with fastcgi you can run as
many instances you want --sorry I don't use so I do n't have working
apache config,
with mod_perl you suppose to only run one instance due to how the
mod_perl/mason work, however I did find a work around and this is how
Hi All,
I am using the RT::Extension::SLA module, which is working great. I am trying
to figure out how to do something seemingly simple. I would like the Custom
SLA field to display globally on RT At A Glance and pretty much everywhere so
that people can use that information to prioritize. I
Steve,
I have done this for a couple of queries. You can modify the default
fields to be automatically listed as display fields in the Query Builder
tool by going to /RTHome/etc and chaning the RT_SiteConfig.pm file and
making your changes. When I did this, I wanted the minimum fields
>> On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
>>> Correction, the weird question mark characters are between every
>>> character
>>> in the original document. Like so:
>>>
>>> <�h�e�a�d�>� � �<�m�e�t�a�
>> Fascinating. Does it do this with all html attachments?
>
> That looks
On Mon, Feb 23, 2009 at 11:14:00AM -0800, Tom Lahti wrote:
> >> On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
> >>> Correction, the weird question mark characters are between every
> >>> character
> >>> in the original document. Like so:
> >>>
> >>> <�h�e�a�d�>� � �<�m�e�t�a�
>
[snip]
> Ruslan Zakirov wrote:
> RT::Extension::SLA shipped with pretty good scrips that can be
> disabled and re-enabled to turn off or turn back on some
> functionality. For example it has scrip that sets default value of the
> SLA according to the config. Starts/Due dates are set by another sc
On Mon, Feb 23, 2009 at 2:14 PM, Jesse Vincent wrote:
>
>
>
> On Mon, Feb 23, 2009 at 11:14:00AM -0800, Tom Lahti wrote:
>> >> On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
>> >>> Correction, the weird question mark characters are between every
>> >>> character
>> >>> in the original
Hi All,
I am using the ShowStatusInColor extension and the SLA Extensions and
would like my tickets' SLA fields to show up in color as well but I
cannot seem to get the query syntax correct in the ColorMap script. I
basically edited the Priority ColorMap but it cannot compile because I
can't get t
I am running rt 3.8.2 with RTFM 2.4.1. I've setup a custom field with "Fill
in one wikitext area". I've read in the online wiki some guidelines as what
syntax's are allowed, but they don't seem to be working correctly for me.
IE: if i add a link like this, [My Link http://example.com] It displays
> Todd and I got further into it. We're using Encode::Guess, which should
> handle this. Todd had some promising places to dig for a bug.
Curious: does Encode::Guess handle UTF-16(LE|BE) without a byte order mark?
That would be ... fascinating.
--
--
Tom Lahti
On Mon, Feb 23, 2009 at 6:04 PM, Tom Lahti wrote:
>> Todd and I got further into it. We're using Encode::Guess, which should
>> handle this. Todd had some promising places to dig for a bug.
>
> Curious: does Encode::Guess handle UTF-16(LE|BE) without a byte order mark?
> That would be ... fascina
If you click "Show" next to an outgoing mail message in RT 3.8.2,
regardless of your preference settings text paragraphs are a single
long line.
The following patch fixes that. You might want to also check
preferences and apply a font setting to the style="" attribute based
on the user pr
So I used the method Jesse described for matching inbound requests and
am having the following problem:
Mon Feb 23 18:10:00 2009 RT_System - Priority changed from '45' to
'95'
Mon Feb 23 18:10:00 2009 RT_System - Priority changed from '95' to '45'
I have one scrip to lower the priority on C
Dashboards are neat, but they suffer from some pretty severe
limitations in the scheduling department.
1. Repeated schedule times -- how about at 8am, noon, and 4pm? To do
this, I have to create three duplicate dashboards under three
different names.
2. Useful schedule times. In particu
On Mon, Feb 23, 2009 at 08:51:20PM -0800, Jo Rhett wrote:
> Dashboards are neat, but they suffer from some pretty severe
> limitations in the scheduling department.
>
> 1. Repeated schedule times -- how about at 8am, noon, and 4pm? To do
> this, I have to create three duplicate dashboards un
Hi Guys,
you are all correct and i think Andrea has done a tiny mistake, but i also
think Andrea's idea was to ask for the most usefull Plugins not already
portet to the RT 3.8 Layout...
Correct?
Torsten
2009/2/23 Rob Munsch
> On Mon, Feb 23, 2009 at 6:14 AM, Mike Peachey
> wrote:
>
> > This
For strings use 'eq' instead of '==', for example: if ( $x eq 'some
string' ) {
To get value of a custom field of single type use
$ticket->FirstCustomFieldValue('SLA');, CFs with multiple values need
more work.
CF.{SLA} is end user syntax and is not perl, so you can not use it in the code.
If i did that, wouldn't that allow the user to view all the tickets in a
queue?
On Mon, Feb 23, 2009 at 5:16 PM, Stephen Turner wrote:
> On Mon, 23 Feb 2009 05:36:41 -0500, George Beitis <
> george.bei...@googlemail.com> wrote:
>
> Hey everyone,
>> my problem has to do with setting permissions.
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