[rt-users] occasional broken attachments, will be okay when forwarded

Hi, we run into broken attachments from time to time, broken in a sense that they can't be viewed, RT will return a 401 error. When we forward them, the attachments are okay for both Thunderbird and Outlook users. What's so strange about this is that it only happens from time to time. Did

Re: [rt-users] Images not centered

On Tue, Feb 24, 2009 at 09:27:33AM -, Javier Garcia wrote: Hello, I've just installed RT 3.8.2 on a Linux Debian Etch with apache2, mod_perl2 and MySQL. Everything is working, but some images are not centered, like the footnote with the RT info. I've tried using Firefox, IExplorer

Re: [rt-users] Images not centered

I see. Thanks -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: 24 February 2009 09:45 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Images not centered On Tue, Feb 24,

[rt-users] Long queue name coming out of frame on homepage

Hi, I am using RT 3.8.2, and I have a problem on the homepage. The length of the name of many of my queues are quite long(they follow a naming convention which tends to add a '.help' to the queue name) that it juts out of the the left frame, where we see tabs like homepage,configuration etc..

[rt-users] RTx::WorkflowBuilder is now available on CPAN

Hi, RTx::WorkflowBuilder is a tool that helps you configure multi-stage approval workflow in rt. It is now available at http://search.cpan.org/dist/RTx-WorkflowBuilder/. examples can be found in the doc at http://search.cpan.org/dist/RTx-WorkflowBuilder/bin/rt-workflow Cheers, CLK

[rt-users] anybody using RTx::Statistics

anybody using RTx::Statistics package? I'm on 3.8.2. seems like the last dev on this package was done in 2006. Just wondering if anybody's got it up and running nicely? -- Calvin Chiang Network Admin Utilyx 1st Floor, 55 North Wharf Road Paddington London, W2 1LA Tel: 020 7087 8673

Re: [rt-users] anybody using RTx::Statistics

Calvin, We're using a version of RTx::Statistics on RT v3.6.2. It's partly working. Histograms are OK, but the line graphs (Tkts per day, Multiple Qs, Time to resolve) display constant values across the entire graph. I think the query is gathering data just from the latest date rather than as an

Re: [rt-users] Help with permissions?

On Tue, 24 Feb 2009 01:54:38 -0500, George Beitis george.bei...@googlemail.com wrote: If i did that, wouldn't that allow the user to view all the tickets in a queue? On Mon, Feb 23, 2009 at 5:16 PM, Stephen Turner stur...@mit.edu wrote: I think you may also need to grant SeeQueue on the

Re: [rt-users] Approvals in 3.8.2

On Fri, Feb 20, 2009 at 8:43 AM, L B bertig...@gmail.com wrote: Hello, This extension looks very interesting. Do you have an idea of the release date ? Even a devel version for testing ? I saw that it was released now: http://search.cpan.org/~clkao/RTx-WorkflowBuilder-1.02/ Drew --

Re: [rt-users] Help with permissions?

On Tue, 24 Feb 2009 09:06:45 -0500, George Beitis george.bei...@googlemail.com wrote: That means that if a ticket they requested is not owned by them they wouldn't be able to see it right? That would depend on your other permissions - why not give it a try and see what happens? Good

Re: [rt-users] Help with permissions?

That means that if a ticket they requested is not owned by them they wouldn't be able to see it right? On Tue, Feb 24, 2009 at 3:46 PM, Stephen Turner stur...@mit.edu wrote: On Tue, 24 Feb 2009 01:54:38 -0500, George Beitis george.bei...@googlemail.com wrote: If i did that, wouldn't that

[rt-users] Searching for To: field in Content

Hopefully this is really simple, but I haven't got it working yet. I'm trying to search for text that would be in the To: field of the headers of a ticket that was created via email. I've found (finally) where this lives, it's in the attachment table in the DB. When building a query, content

Re: [rt-users] anybody using RTx::Statistics

+1 PS : I had to make my own reports / graphs with direct Mysql queries and gnuplot to have exactly what I wanted. On Tue, 2009-02-24 at 12:17 +, Steven Platt wrote: Calvin, We're using a version of RTx::Statistics on RT v3.6.2. It's partly working. Histograms are OK, but the line

Re: [rt-users] Searching for To: field in Content

On Tue, Feb 24, 2009 at 09:27:34AM -0500, Stephen Cochran wrote: Hopefully this is really simple, but I haven't got it working yet. I'm trying to search for text that would be in the To: field of the headers of a ticket that was created via email. I've found (finally) where this lives, it's

Re: [rt-users] anybody using RTx::Statistics

thanks for the info guys! @Oleg is the gnuplot/mysql stuff fairly straightforward? (i dont code at all) Oleg Sladkoff wrote: +1 PS : I had to make my own reports / graphs with direct Mysql queries and gnuplot to have exactly what I wanted. On Tue, 2009-02-24 at 12:17 +, Steven Platt

Re: [rt-users] Help with permissions?

On Tue, Feb 24, 2009 at 9:08 AM, Stephen Turner stur...@mit.edu wrote: On Tue, 24 Feb 2009 09:06:45 -0500, George Beitis george.bei...@googlemail.com wrote: That means that if a ticket they requested is not owned by them they wouldn't be able to see it right? That would depend on your

Re: [rt-users] Second Instance Of RT (for branding purposes)

I'm so close nowbut it's always selecting brandy (the new brand). I'm sure it's something small and simply that I'm missing now. I really appreciate your help so far. I know the whole brandx, brandy thing is a little confusing. I've double checked all of the refences below, and brandx and

Re: [rt-users] Long queue name coming out of frame on homepage

On Tue, Feb 24, 2009 at 05:29, Potla, Ashish Bassaliel c_apo...@qualcomm.com wrote: Hi, I am using RT 3.8.2, and I have a problem on the homepage. The length of the name of many of my queues are quite long(they follow a naming convention which tends to add a '.help' to the queue name) that

Re: [rt-users] anybody using RTx::Statistics

Hello If you want to adapt it , then you need to know bash/awk/sql/gnuplot but this is not complicated (only a few lines of code) however you can probably use it as is if you update the for q in line only... the reports created show tickets historic information per week - tickets created per

[rt-users] User given Administrator Privelages - Still can't make changes

Good Morning, We have a user that was just given administrator privelages to make some queue changes, but he cannot make any changes (given error Access Denied). Is there any tweak in the MySQL database so that I can forcefully grant him access to RT? We're running RT 3.6.6. -- Ryan

Re: [rt-users] User given Administrator Privelages - Still can't make changes

On Tue, Feb 24, 2009 at 10:14:49AM -0500, Ryan Stepalavich wrote: Good Morning, We have a user that was just given administrator privelages to make some queue changes, but he cannot make any changes (given error Access Denied). Is there any tweak in the MySQL database so that I can

Re: [rt-users] Second Instance Of RT (for branding purposes)

That's what I have, two different webmux.pl files... They are in the same /opt/rt3/bin folder... The old brand is called webmux.pl, the new brand is called webmux-brandy.pl They are called in httpd.conf with these two separate lines in their respective host entries... PerlRequire

Re: [rt-users] Second Instance Of RT (for branding purposes)

And is RT calling the right RT_SiteConfig ?? I am guessing you have modified each RT_SiteConfig per brand?? what do you get when you restart apache and when you browse to each instance?? Roy Doug Eubanks wrote: That's what I have, two different webmux.pl files... They are in the same

Re: [rt-users] User given Administrator Privelages - Still can't make changes

We need the user to be able to add Ticket Custom Fields for queues. (Configuration/Queues/*Queue*/Ticket Custom Fields). -- Ryan Stepalavich Linux Windows Administrator SS Worldwide, Inc. (800) 537-3451 Ext. 2195 http://www.ssww.com ___

[rt-users] RT 3.8 and FastCGI out of memory via http but not https

I had RT 3.6.7 installed on a Debian Etch machine, and all was well. I decided to upgrade to RT 3.8.2, and I upgraded the machine from Etch to Lenny (making sure to clear out old custom-built Perl module packages). I rebuilt all the Perl dependencies missing from the Debian repositories, and

Re: [rt-users] RT 3.8 and FastCGI out of memory via http but not https

-- Steve Christou UWM Information Security Phone: 414-229-1100 Email: osa-l...@uwm.edu ---BeginMessage--- I had this same issue. This worked for me. First login to your mysql database Mysql –p –u root –D rtdb This will log you in as root(-u) in the rtdb database(-D) with a prompt for a

Re: [rt-users] RT 3.8 and FastCGI out of memory via http but not https *SOLVED*

Changing the a_sessions table from longtext to longblob fixed it. Thanks, Steven! Now that I know the answer I've found the other threads relating to this, but I was apparently using poor search terms before :) ___

Re: [rt-users] RT 3.8 and FastCGI out of memory via http but not https *SOLVED*

Changing the a_sessions table from longtext to longblob fixed it. Shouldn't the upgrade scripts for rt-setup-database --action upgrade take care of this? Seems weird that it doesn't. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117

Re: [rt-users] RT 3.8 and FastCGI out of memory via http but not https *SOLVED*

On Tue, Feb 24, 2009 at 03:09:44PM -0800, Tom Lahti wrote: Changing the a_sessions table from longtext to longblob fixed it. Shouldn't the upgrade scripts for rt-setup-database --action upgrade take care of this? Seems weird that it doesn't. The schema changes necessary for this major

[rt-users] REST interface attachment weirdness

In the REST interface, if you make a request like: Request: /REST/1.0/ticket/ticket-id/attachments/attachment-id You get a response like: RT/3.8.2 200 Ok id: 866 Subject: Creator: 66 Created: 2008-08-05 00:27:27 Transaction: 2467 Parent: 864 MessageId: Filename: word.doc ContentType:

Re: [rt-users] REST interface attachment weirdness

Tom Lahti wrote: In the REST interface, if you make a request like: I may have stumbled into a different problem here. I recently (well, 2 weeks ago) upgraded from 3.8.0 to 3.8.2 and now all non-text attachments do not open properly. I created a new test ticket with a new attachment, and it

Re: [rt-users] REST interface attachment weirdness

I may have stumbled into a different problem here. I recently (well, 2 weeks ago) upgraded from 3.8.0 to 3.8.2 and now all non-text attachments do not open properly. I created a new test ticket with a new attachment, and Nevermind, I seem to have fixed it, and am whacking myself with the Duh

[rt-users] force a dashboard report right now?

I'm trying to debug why dashboard mail isn't going out. I had some errors in rt.log related to graphviz until I found the undocumented disableGraphViz set command and used it. But now there is no error ... just nothing. No attempt to send mail. Funny enough -- if I delete a dashboard I

Re: [rt-users] force a dashboard report right now?

On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote: I'm trying to debug why dashboard mail isn't going out. I had some errors in rt.log related to graphviz until I found the undocumented disableGraphViz set command and used it. But now there is no error ... just nothing. No

Re: [rt-users] force a dashboard report right now?

On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote: I'm trying to debug why dashboard mail isn't going out. I had some errors in rt.log related to graphviz until I found the undocumented disableGraphViz set command and used it. But now there is no error ... just nothing. No attempt