> On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote:
>> I'm trying to debug why dashboard mail isn't going out.
>>
>> I had some errors in rt.log related to graphviz until I found the
>> undocumented disableGraphViz set command and used it. But now there
>> is no error ... just nothing. No
On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote:
> I'm trying to debug why dashboard mail isn't going out.
>
> I had some errors in rt.log related to graphviz until I found the
> undocumented disableGraphViz set command and used it. But now there
> is no error ... just nothing. No a
I'm trying to debug why dashboard mail isn't going out.
I had some errors in rt.log related to graphviz until I found the
undocumented disableGraphViz set command and used it. But now there
is no error ... just nothing. No attempt to send mail. Funny enough
-- if I delete a dashboard I do
> I may have stumbled into a different problem here. I recently (well, 2
> weeks ago) upgraded from 3.8.0 to 3.8.2 and now all non-text attachments do
> not open properly. I created a new test ticket with a new attachment, and
Nevermind, I seem to have fixed it, and am whacking myself with the D
Tom Lahti wrote:
> In the REST interface, if you make a request like:
I may have stumbled into a different problem here. I recently (well, 2
weeks ago) upgraded from 3.8.0 to 3.8.2 and now all non-text attachments do
not open properly. I created a new test ticket with a new attachment, and
it do
In the REST interface, if you make a request like:
Request: /REST/1.0/ticket//attachments/
You get a response like:
RT/3.8.2 200 Ok
id: 866
Subject:
Creator: 66
Created: 2008-08-05 00:27:27
Transaction: 2467
Parent: 864
MessageId:
Filename: word.doc
ContentType: application/msword
ContentEncodi
I have production (mod_perl) and development (standalone_httpd) RT instances.
The mod_perl instance is configured according to RT's README but Mason
still tries to interpret the image.
Same thing happens in my standalone_httpd RT, even with the
autohandler. I think the default BP logo doesn't hav
On Tue, Feb 24, 2009 at 03:09:44PM -0800, Tom Lahti wrote:
> > Changing the a_sessions table from longtext to longblob fixed it.
>
> Shouldn't the upgrade scripts for "rt-setup-database --action upgrade" take
> care of this? Seems weird that it doesn't.
The schema changes necessary for this
> Changing the a_sessions table from longtext to longblob fixed it.
Shouldn't the upgrade scripts for "rt-setup-database --action upgrade" take
care of this? Seems weird that it doesn't.
--
--
Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.
Changing the a_sessions table from longtext to longblob fixed it.
Thanks, Steven! Now that I know the answer I've found the other threads
relating to this, but I was apparently using poor search terms before :)
___
http://lists.bestpractical.com/cgi-bin
--
Steve Christou
UWM Information Security
Phone: 414-229-1100
Email: osa-l...@uwm.edu
--- Begin Message ---
I had this same issue. This worked for me.
First login to your mysql database
Mysql –p –u root –D rtdb
This will log you in as root(-u) in the rtdb database(-D) with a prompt for a
pa
I had RT 3.6.7 installed on a Debian Etch machine, and all was well. I
decided to upgrade to RT 3.8.2, and I upgraded the machine from Etch to
Lenny (making sure to clear out old custom-built Perl module packages).
I rebuilt all the Perl dependencies missing from the Debian
repositories, and upgr
When extending RT::CustomFieldValues::External is it possible to find out which
ticket this instance of the custom field applies to? For example, the values I
want to show depend on who is added as requestors on the ticket. I looked at
$self, but I can't seem to find anything that would referenc
We need the user to be able to add Ticket Custom Fields for queues.
(Configuration/Queues/*Queue*/Ticket Custom Fields).
--
Ryan Stepalavich
Linux & Windows Administrator
S&S Worldwide, Inc.
(800) 537-3451 Ext. 2195
http://www.ssww.com
___
http://l
And is RT calling the right RT_SiteConfig ??
I am guessing you have modified each RT_SiteConfig per brand??
what do you get when you restart apache and when you browse to each
instance??
Roy
Doug Eubanks wrote:
> That's what I have, two different webmux.pl files...
>
> They are in the same /opt/
That's what I have, two different webmux.pl files...
They are in the same /opt/rt3/bin folder...
The old brand is called webmux.pl, the new brand is called webmux-brandy.pl
They are called in httpd.conf with these two separate lines in their
respective host entries...
PerlRequire /opt/rt3/bin/we
On Tue, Feb 24, 2009 at 10:14:49AM -0500, Ryan Stepalavich wrote:
> Good Morning,
>
> We have a user that was just given administrator privelages to make some
> queue changes, but he cannot make any changes (given error "Access
> Denied"). Is there any tweak in the MySQL database so that I can
Good Morning,
We have a user that was just given administrator privelages to make some
queue changes, but he cannot make any changes (given error "Access
Denied"). Is there any tweak in the MySQL database so that I can
forcefully grant him access to RT?
We're running RT 3.6.6.
--
Ryan Step
Hello
If you want to adapt it , then you need to know bash/awk/sql/gnuplot but
this is not complicated (only a few lines of code)
however you can probably use it as is if you update the "for q in" line
only...
the reports created show tickets historic information per week
- tickets created per we
HI Oleg,
that's brilliant thanks!
i'll jump in and get my hands dirty
Cheers
Oleg Sladkoff wrote:
Hello
If you want to adapt it , then you need to know bash/awk/sql/gnuplot
but this is not complicated (only a few lines of code)
however you can probably use it as is if you update the "for q i
On Tue, Feb 24, 2009 at 05:29, Potla, Ashish Bassaliel
wrote:
> Hi,
> I am using RT 3.8.2, and I have a problem on the homepage.
>
> The length of the name of many of my queues are quite long(they follow a
> naming convention which tends to add a '.help' to the queue name) that it
> juts out of
I'm so close nowbut it's always selecting brandy (the new brand). I'm
sure it's something small and simply that I'm missing now. I really
appreciate your help so far.
I know the whole brandx, brandy thing is a little confusing. I've double
checked all of the refences below, and brandx and b
All,
I am using RT 3.6.3, and I added the command by email. How do I verify
that the plugins are in place.
My test email did not update/change the field, but did get added in the
ticket history as correspondence
I do not see any indications in 'Configuration ->Tools -> System
Configuration'.
On Tue, Feb 24, 2009 at 9:08 AM, Stephen Turner wrote:
> On Tue, 24 Feb 2009 09:06:45 -0500, George Beitis
> wrote:
>
>> That means that if a ticket they requested is not owned by them they
>> wouldn't be able to see it right?
>>
>
> That would depend on your other permissions - why not give it a
thanks for the info guys!
@Oleg
is the gnuplot/mysql stuff fairly straightforward?
(i dont code at all)
Oleg Sladkoff wrote:
> +1
>
> PS : I had to make my own reports / graphs with direct Mysql queries and
> gnuplot to have exactly what I wanted.
>
> On Tue, 2009-02-24 at 12:17 +, Steven Pla
On Tue, Feb 24, 2009 at 09:27:34AM -0500, Stephen Cochran wrote:
> Hopefully this is really simple, but I haven't got it working yet.
>
> I'm trying to search for text that would be in the "To:" field of the
> headers of a ticket that was created via email. I've found (finally) where
> this lives,
+1
PS : I had to make my own reports / graphs with direct Mysql queries and
gnuplot to have exactly what I wanted.
On Tue, 2009-02-24 at 12:17 +, Steven Platt wrote:
> Calvin,
>
> We're using a version of RTx::Statistics on RT v3.6.2.
> It's partly working. Histograms are OK, but the line gr
Hopefully this is really simple, but I haven't got it working yet.
I'm trying to search for text that would be in the "To:" field of the
headers of a ticket that was created via email. I've found (finally) where
this lives, it's in the attachment table in the DB.
When building a query, "content"
On Tue, 24 Feb 2009 09:06:45 -0500, George Beitis
wrote:
> That means that if a ticket they requested is not owned by them they
> wouldn't be able to see it right?
>
That would depend on your other permissions - why not give it a try and
see what happens?
Good luck,
Steve
--
Stephen Turne
That means that if a ticket they requested is not owned by them they
wouldn't be able to see it right?
On Tue, Feb 24, 2009 at 3:46 PM, Stephen Turner wrote:
> On Tue, 24 Feb 2009 01:54:38 -0500, George Beitis <
> george.bei...@googlemail.com> wrote:
>
> If i did that, wouldn't that allow the u
On Fri, Feb 20, 2009 at 8:43 AM, L B wrote:
> Hello,
>
> This extension looks very interesting. Do you have an idea of the
> release date ? Even a devel version for testing ?
I saw that it was released now:
http://search.cpan.org/~clkao/RTx-WorkflowBuilder-1.02/
Drew
--
On Tue, 24 Feb 2009 01:54:38 -0500, George Beitis
wrote:
> If i did that, wouldn't that allow the user to view all the tickets in a
> queue?
>
> On Mon, Feb 23, 2009 at 5:16 PM, Stephen Turner wrote:
>> I think you may also need to grant SeeQueue on the queue to the group.
>>
>> Steve
>>
No,
Calvin,
We're using a version of RTx::Statistics on RT v3.6.2.
It's partly working. Histograms are OK, but the line graphs (Tkts per
day, Multiple Qs, Time to resolve) display constant values across the
entire graph. I think the query is gathering data just from the latest
date rather than as an a
anybody using RTx::Statistics package?
I'm on 3.8.2. seems like the last dev on this package was done in 2006.
Just wondering if anybody's got it up and running nicely?
--
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.co
Hi,
RTx::WorkflowBuilder is a tool that helps you configure multi-stage
approval workflow in rt.
It is now available at http://search.cpan.org/dist/RTx-WorkflowBuilder/.
examples can be found in the doc at
http://search.cpan.org/dist/RTx-WorkflowBuilder/bin/rt-workflow
Cheers,
CLK
_
Hi,
I am using RT 3.8.2, and I have a problem on the homepage.
The length of the name of many of my queues are quite long(they follow a naming
convention which tends to add a '.help' to the queue name) that it juts out of
the the left frame, where we see tabs like homepage,configuration etc..
E
I see.
Thanks
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: 24 February 2009 09:45
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Images not centered
On Tue, Feb 24, 200
On Tue, Feb 24, 2009 at 09:27:33AM -, Javier Garcia wrote:
> Hello,
>
>
>
> I've just installed RT 3.8.2 on a Linux Debian Etch with apache2,
> mod_perl2 and MySQL. Everything is working, but some images are not
> centered, like the footnote with the RT info. I've tried using Firefox,
> IEx
Hi,
we run into broken attachments from time to time, broken in a sense that
they can't be viewed, RT will return a 401 error.
When we forward them, the attachments are okay for both Thunderbird and
Outlook users.
What's so strange about this is that it only happens from time to time.
Did anyone
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