By the way
what do you mean by : I only see in text mode ?
HTML is text :)
wouldn't you have 404 http errors too ?
I mean wouldn't apache fail to serve some js / images ?
wouldn't you be missing some aliases in your apache configuration scripts ?
If you mean you lack images, then it means yo
Hello,
Anyone has this extension working on a RT 3.8.x ?
--
L.B.
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Hi,
we have a queue in our RT that nobody should see except the
Queue-Admins. But we need about 100 Users to open Tickets via email in
that queue, their email-addresses have all the same domain name.
Since the Users can change it would be to much hassle to look through
all the users again and
What is the proper way to customize rt to add a button into a ticket so I
can perform an outside function?
What I want to do is to have a label printer print a address label from a
ticket.
This would be done when the staff person is adding the ticket.
this should not be done for all tickets, and
Hi,
is it possible to get the "delete" Button back int the Ticket View like
in rt 3.6.*? It was so handy in the upper right where "Open","Take"...
is placed. :)
Best regards,
Frederic Jaeckel
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Hi!
I've got a slightly complex question (at least to me..) and I haven't
been able to come up with s solution after lots of googling, trying
stuff from the wiki, etc.
My bigger goal is to set up RT so that requestors get an email
notifying them of their ticket id etc aftre creation. If they a
On 07/05/09 13:45, Frederic Jaeckel wrote:
> is it possible to get the "delete" Button back int the Ticket View like
> in rt 3.6.*? It was so handy in the upper right where "Open","Take"...
> is placed. :)
>
+1 for this suggestion.
Alternatively, is there a quick way to implement this feature m
Should be a simple callback in Elements/Tabs I would think. Or just a
local mod to Elements/Tabs for the not-as-clean route.
David O'Callaghan wrote:
> On 07/05/09 13:45, Frederic Jaeckel wrote:
>
>> is it possible to get the "delete" Button back int the Ticket View like
>> in rt 3.6.*? It w
David O'Callaghan wrote:
On 07/05/09 13:45, Frederic Jaeckel wrote:
is it possible to get the "delete" Button back int the Ticket View like
in rt 3.6.*? It was so handy in the upper right where "Open","Take"...
is placed. :)
+1 for this suggestion.
Alternatively, is
On Thu, May 07, 2009 at 02:45:43PM +0200, Frederic Jaeckel wrote:
> Hi,
>
> is it possible to get the "delete" Button back int the Ticket View like
> in rt 3.6.*? It was so handy in the upper right where "Open","Take"...
> is placed. :)
As far as I know, no such thing was ever built into RT 3.
> My bigger goal is to set up RT so that requestors get an email
> notifying them of their ticket id etc aftre creation. If they are new
> users, they should get a autocreated password.
>
> There is a page in the wiki on this
> http://wiki.bestpractical.com/view/AutogeneratedPassword
>
> This works
Hello,
I'm trying to use the rt command line to get a list of all tickets that
were modified yesterday. I currently have:
rt ls -t ticket "Queue = 'Support' AND Status != 'rejected' AND
LastUpdated = '2009-05-06"
It seems simple enough, but apparently the query is larger than I had
an
Hi!
On Thu, May 07, 2009 at 10:44:01AM -0700, allen+rtl...@crystalfontz.com wrote:
> # CHANGED NEXT 3 LINES TO TEST REQUESTOR INSTEAD OF CREATOR
> # SO THAT WILL EMAIL REQUESTOR A PASSWORD WHEN STAFF CREATES
> # THE TICKET IN WEB INTERFACE
Worked like a charm, thanks a lot!
--
#!/usr/bin/perl
>> # CHANGED NEXT 3 LINES TO TEST REQUESTOR INSTEAD OF CREATOR
>> # SO THAT WILL EMAIL REQUESTOR A PASSWORD WHEN STAFF CREATES
>> # THE TICKET IN WEB INTERFACE
>
> Worked like a charm, thanks a lot!
Yikes! If I called someone and made a request via the phone and they
emailed a password for some
On Thu, May 7, 2009 at 9:57 PM, Jeff Palmer wrote:
> Hello,
>
>
>
> I’m trying to use the rt command line to get a list of all tickets that were
> modified yesterday. I currently have:
>
>
>
> rt ls -t ticket "Queue = 'Support' AND Status != 'rejected' AND LastUpdated
> = '2009-05-06"
>
>
>
> It
I am sure about debugging with Firebug.
please see below my rt3.conf file as below:
[r...@rt conf.d]# cat rt3.conf
#LoadModule fcgid_module modules/mod_fcgid.so
# Sane place to put sockets and shared memory file
SocketPath run/mod_fcgid
SharememPath run/fcgid_shm
Alias /rt/NoAuth/images/ /opt/rt
You need to uncomment the LoadModule line and add:
AddHandler fcgid-script fcg fcgi fpl
This assumes you have installed mod_fcgid from CentOS's yum respository and
are not trying to use mod_perl or mod_fastcgi.
James Moseley
Ok, rt3.conf looks like as below:
[r...@rt conf.d]# cat rt3.conf
LoadModule fcgid_module modules/mod_fcgid.so
# Use FastCGI to process .fcg .fcgi & .fpl scripts
# Don't do this if mod_fastcgi is present, as it will try to do the samei thing
AddHandler fcgid-script fcg fcgi fpl
# Sane place t
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