Hi all,
We get backup reports sent to our RT every night and we need to have them
stored in the helpdesk, however we would like to resolve all tickets
immediately which arrive for jobs that complete successfully, so that we only
see the reports which require action, but can still search on the
Hello everyone,
I try to use a custom robots.txt file on RT apache instance but it seems
this file is not publicly accessible online so web robots cant read the
file.
Can someone explain how to make this file public and makes this works ?
Thanks.
On Fri, Jul 31, 2009 at 06:07:37PM +1000, David Hooton wrote:
Hi all,
So far I've created a scrip in our Backup queue which looks like this:
my $match = Backup Report [Successful];
First the square brackets have to be escaped. You want
Backup Report \[Successful\]
my $t_subject =
It benefits the community if you reply/Cc to the list.
On Fri, Jul 31, 2009 at 08:25:59PM +1000, David Hooton wrote:
Thank you for your help Terrence..
That would be Terence with a single r.
So I've fixed the escaping, thankyou!
I don't understand this however:
Also, Perl return value
Terence,
It benefits the community if you reply/Cc to the list.
Apologies - I didn't hit reply all.
I have it working now, that wiki article helped me find my errors. For others
future reference here's what I wound up with:
Description: Auto Close Successful Backups
Condition: On
--- Original message ---
I try to use a custom robots.txt file on RT apache instance but it seems this
file is not publicly accessible online so web robots can’t read the file.
Can someone explain how to make this file public and makes this works ?
Thanks.
Sébastien,
The robots.txt file
On Thu, Jul 30, 2009 at 04:46:19PM +1000, Leif Terrens wrote:
Howdy all,
I'm having a bit of trouble after upgrading from RT version 3.0.9 on
mysql4 to 3.8.4 on mysql5 running on Solaris 10.
I've managed to build and install all of the RT pre-requisites
correctly, built the RT package
I'm trying to add a user to RT and it's failing with the following errors in
the log file. These errors happen whether the user is added through the admin
interface, or by adding them as a watcher to a new ticket. This is on RT 3.8.4
on FreeBSD 7.2. I tried adding users with a different
Where would I put the hook when people are uploading files directly to
the web form? I can use spamassassain or clam for email-based
attachments, will RT hook all attachments through this same place?
Thanks,
Johnathan
On Jul 28, 2009, at 4:01 PM, Jerrad Pierce wrote:
There are hooks for
I think I don't completely understand something about how RT works.
How can I add a CC to a ticket that's just the raw email address, ie.
the user doesn't have an account on our server? Any time I try, I
receive the error message Could not find or create that user. I
don't really want to
Or you could use an overlay on RT::Interface::Web to do your
virus checking in MakeMIMEEntity.
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Community help:
Where would I put the hook when people are uploading files directly to the
web form? I can use spamassassain or clam for email-based attachments, will
RT hook all attachments through this same place?
No, as the name implies, the example I gave (which was not to use SA
itself, though one could
On Fri, Jul 31, 2009 at 10:41:47AM -0700, Tim Gustafson wrote:
I'm trying to add a user to RT and it's failing with the following errors in
the log file. These errors happen whether the user is added through the
admin interface, or by adding them as a watcher to a new ticket. This is on
On Fri, Jul 31, 2009 at 03:18:10PM -0400, Johnathan Bell wrote:
I think I don't completely understand something about how RT works. How
can I add a CC to a
ticket that's just the raw email address, ie. the user doesn't have an
account on our server?
RT creates a User account behind
Hi Ruslan,
I finally got some time to export old server DB per your
instruction using binary set -
mysqldump --opt --add-drop-table --single-transaction
--default-character-set=binary -u root -pXX -h localhost rt3 | gzip -c
/var/www/db_bkp/RTNEW-RT3-$date.sql.gz
and got the
On Sat, Aug 1, 2009 at 2:43 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Jul 30, 2009 at 04:46:19PM +1000, Leif Terrens wrote:
Howdy all,
I'm having a bit of trouble after upgrading from RT version 3.0.9 on
mysql4 to 3.8.4 on mysql5 running on Solaris 10.
I've managed to
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