RT3.8.4
If I use an unprivileged user (or a privileged user with no rights to see
queues or tickets) to create a very simple search that looks like this:
Requestor.EmailAddress Like ''
then the apache process handling the request maxes out CPU and hangs forever.
If I create the same search wi
I really do not understand why you would need nagios for this?
We have very much similar kpis which we monitor with a simple perl
script utilising the RT api.
Our script run every hour , update the tickets with a warning comment
if the warning threshold is reached (Admin Ccs receive an email o
On 4/29/2010 5:16 AM, Raed El-Hames wrote:
> I really do not understand why you would need nagios for this?
I highly doubt they installed Nagios *just* for this.
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On Thu, Apr 29, 2010 at 08:24:22AM +0100, Justin Hayes wrote:
> RT3.8.4
>
> If I use an unprivileged user (or a privileged user with no rights to see
> queues or tickets) to create a very simple search that looks like this:
>
> Requestor.EmailAddress Like ''
>
> then the apache process handlin
ok, turns out I am getting bounced messages... snippet below:
Delivery to the following recipient has been delayed:
r...@rt.#.com
Message will be retried for 2 more day(s)
Technical details of temporary failure:
The recipient server did not accept our requests to connect.
(not
Hiya, we use custom fields and they work well so far.
Now I'd like to do something in a scrip if the content of
one of my custom fields changes, say, from "foo" to "bar".
I know how to check if the field is "bar", but I don't know
how to find out if it always has been "bar" before, or if
the user
Hi Kenneth,
I'm using MYSQL, How can I tell which query it is? I get no logging and nothing
in the MYSQL slow search log, I assume because it never completes?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 29
Hi Justin,
First of all use Requestor.EmailAddress = '', so use =
instead of LIKE, in the query builder it is "is" operator. Second, add
index on CachedGroupMembers(MemberId, GroupId, Disabled) and on
Users(EmailAddress) if these are not there already.
On Thu, Apr 29, 2010 at 11:24 AM, Justin Hay
Hi Ruslan,
I have both of those indexes already, and in SelfService I have no control over
the query being run - it's just trying to show the 'My open tickets' panel.
Also there is no problem with SelfService with a privileged account that has
rights to see queues/tickets, so it seems to be som
Lobo,
Do you REALLY care what the old value was? We use Custom Fields as triggers
on a lot of scrips, but we really don't care what it used to be. We only
care that it has changed and what it has changed to. It makes the code
easier to write and debug.
Kenn
LBNL
On Thu, Apr 29, 2010 at 6:58 AM,
Kenn,
() Do you REALLY care what the old value was? We use Custom Fields as triggers
() on a lot of scrips, but we really don't care what it used to be. We only
() care that it has changed and what it has changed to. It makes the code
() easier to write and debug.
yes, I only care about the new v
Hello,
On Thu, Apr 29, 2010 at 8:35 PM, Justin Hayes wrote:
> Hi Ruslan,
>
> I have both of those indexes already, and in SelfService I have no control
> over the query being run - it's just trying to show the 'My open tickets'
> panel.
My open tickets panel uses user's ID as far as I know and
There is always more than one way to skin the We monitor all our
devices by Nagios and naturally made sense to add RT to it. Not all the
solutions are good for all RT users.
Cheers,
Hossein
Raed El-Hames wrote:
I really do not understand why you would need nagios for this?
We have very m
OK, I've got some examples for you.
First, let's talk about conditions. If your condition is simple, like just a
status change, then that's all you need. But the moment you want to combine
a status change with some other info, like a CF value, then you need to
specify "User-Defined" for the condit
Hi all -
Sorry to repost this problem, but I'm hoping with a better subject more
people will read it!
This problem came about because I wanted to be able to add a new Element (I
think that's the proper term) on my RT at a glance page full of helpful
links for our desk workers (i.e., blackboard, w
We're in the process of rolling out network and machine monitoring here
using Nagios, so I'd be very interested in this, please send the info my way
when you've the opportunity. Thanks.
On 4/28/10 2:34 PM, "Hossein Rafighi" wrote:
> Hi,
>
> We have modified rt-crontool to create Nagios alerts.
Max,
Sounds like an interesting conundrum. I'll bite.
When you say individuals can change their *preferences* and they *DO* take
effect? But the Global defaults don't? *OR* are you saying the Global
defaults work but when you make *changes to those defaults* they don't take
effect?
Also, when yo
Thank you Kenn! But I think I just figured it out! Let me try to explain
what was going on...
I added the line below to my RT_SiteConfig.
Set($HomepageComponents, [qw(
QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders
RefreshHomepage Dashboards Links)]);
That then gave
On 04/29/2010 02:43 PM, Max McGrath wrote:
Thank you Kenn! But I think I just figured it out! Let me try to
explain what was going on...
I added the line below to my RT_SiteConfig.
Set($HomepageComponents, [qw(
QuickCreate QuickSearch MyAdminQueues MySupportQueues
MyReminders Refresh
To list,
Any more on this? Is there a patch I can apply that will use the category
for a shorter value list?
Thanks.
Kenn
LBNL
On Fri, Apr 2, 2010 at 12:04 AM, Joop wrote:
> Kenneth Crocker wrote:
>
> To list,
>
> When we were in 3.6.4, the category for a Custom Field would show in the
> "Mo
Geez
Good find Jeff!!
Everything is perfect now!
Thank you everybody!!!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Apr 29, 2010 at 1:55 PM, Jeff Voskamp wrote:
> On 04/29/2010 02:43 PM, Max McGrath wrote:
>
>> Thank y
For some reasons, I need to give a direct (read) access to the tickets
attachments.
Browsing the email archive, I found some discussions about storing the
attachments 'onDisk'. This was in August 2007. Are there more thoughts
on that topic since?
Alternatively, before I reinvent the wheel, has s
Hi Thierry,
there is a addon bps wrote but it is not available public at the moment.
Hopefully Jesse will push it out some day.
Torsten
2010/4/29 Thierry Thelliez
> For some reasons, I need to give a direct (read) access to the tickets
> attachments.
>
> Browsing the email archive, I found some
Few people off the list had made the same request and I sent them the
relevant info. With apologizes for spamming those of you who are not
interested, I am attaching the requested files to this message.
Cheers,
Hossein
Gary Greene wrote:
We're in the process of rolling out network and machine
Hello,
I've been banging my head on this for days... searched the lists high and
low... and I finally give up.
Here's what I'm trying to do:
I'd like to have the final "resolve comment" not be sent out. However, I
don't want to break the built-in functionality of the "On Comment Notify
AdminCcs
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