yes, sorry I saw not it right away :(
Horst
>>> Le Lundi, 24. Janvier 2011 à 17:18, Kevin Falcone
a écrit :
On Mon, Jan 24, 2011 at 07:42:37AM +0100, Horst Kriegers wrote:
>thanks for your answer.
>
>I've searched but don't find the answer...
>how can I do that ? With a scrip ?
Dear RT Friends,
Thank you for the advices.
I don't know where is the exact location for "local", so, i go into
rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for "Open" but nothing
happens.
I am using ubuntu server os.
Now, I am trying another way.
I add custom field called "Taken" and
On Mon, Jan 24, 2011 at 01:31:15PM -0800, Kurt Engle wrote:
>I am aware of the CommandByMail extenstion and have been able to make it
> work as advertised...
>
>But, is there a way to auto-resolve a ticket by simply sending an email to
> a specific address
>similar to the way that yo
On Mon, Jan 24, 2011 at 12:06:02PM -0800, Kenneth Crocker wrote:
>To list,
>
>I was fooling around with the idea of creating a scrip that would allow
> the resolution of a
>parent ticket to automatically resolve all children tickets. I thought
> this would be helpful
>if a develo
I am aware of the CommandByMail extenstion and have been able to make it work
as advertised...
But, is there a way to auto-resolve a ticket by simply sending an email to a
specific address similar to the way that you can create and comment on a ticket
by sending to a specific e-mail. Basically
I should clarify because this sounds ridiculous the way I've wrote it,
sorry:
I am creating let's say. a order. I want to create it in Queue A, but
Queues B, E, and G need to be notified about it; lets say one is shipping,
one provisioning etc. So I want to comment / reply on the ticket, then
Hey everyone.
I have a few n00b questions for you on a new-ish RT 3.8.8 install:
I have created a custom field labeled 'Send to:', where there is a dropdown
list naming several queues. What I'm wondering is when selecting these
options & updating the ticket, if it could then create a child
To list,
I was fooling around with the idea of creating a scrip that would allow the
resolution of a parent ticket to automatically resolve all children tickets.
I thought this would be helpful if a developer had a bunch of
sub-tasks/tickets and they didn't want to go in and "resolve" each one
ind
I know that when I reply to RT tickets from a BlackBerry it sends with the
header set. I also know that my replies, in RT-3.6.3, look identical to the
other BlackBerry users (the ASCII characters of base64 encoded). If you'd
like, I'll create a test ticket in my system and divert an email so you
On 11/01/24 12:05, Peter Boguszewski wrote:
We would love to be able to quickly go back to our dashboards from
within a ticket but when you go into a an individual ticket the list of
dashboards go away from the top menu. Is there a quick modification to
allow us to keep the list of dashboards on
We would love to be able to quickly go back to our dashboards from
within a ticket but when you go into a an individual ticket the list of
dashboards go away from the top menu. Is there a quick modification to
allow us to keep the list of dashboards on the left menu or the top menu?
Thanks,
On Mon, Jan 24, 2011 at 07:42:37AM +0100, Horst Kriegers wrote:
>thanks for your answer.
>
>I've searched but don't find the answer...
>how can I do that ? With a scrip ?
It is documented in the INSTALL or README documentation with the
extension
-kevin
>Thanks
>Horst
>
>
On Mon, Jan 24, 2011 at 5:37 PM, Wolfram Huettermann
wrote:
> Hello,
>
> I spent a week commenting PERL code in MASON modules and pm files. Having
> read some MASON modules, I was quite astonished that there was not almost
> any comment except th beginning one? So do you comment your MASON modules
On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote:
> Take, to take, I want the ticket.
>
> Taken, having been took, I have the ticket.
>
> That said, I have my doubts that there is an answer. Adding extra statii was
> easy enough, but there is a warning in the config:
>
> > DO NOT DEL
On Mon, Jan 24, 2011 at 09:33:13AM -0500, Narayanaswamy, Nagaraj wrote:
>Is there any way in RT where we could avoid ticket creation if the
>“Request Tracker” is not part of “To” list. We have emails auto creating
>tickets from some novice users who just CC emails to the Request tracker
On Tue, Jan 11, 2011 at 05:12:58PM -0600, John Alberts wrote:
> I would like to change the default string about the content box when
> creating a ticket depending on the queue name. The current text is
> 'Describe the issue below' and I'd like to change it to be something
> more queue specific. I
On Fri, Jan 14, 2011 at 03:49:23PM +1100, Chris Herrmann wrote:
>
> Originally I had another problem which is that I couldn't get a bash
> script to execute an RT cli, pass in variables, and email the results
> as an attachment to a specified address but that's now sorted...
> except that if I can
Take, to take, I want the ticket.
Taken, having been took, I have the ticket.
That said, I have my doubts that there is an answer. Adding extra statii was
easy enough, but there is a warning in the config:
> DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly.
>
Jos
On Fri 21.Jan'11 at 13:18:05 -0800, Patrick Hess wrote:
> On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote:
> > Thanks for replying, Jesse. I can and will send a test from a blackberry.
> >
> > However, upgrading my version of RT is not practical. :(
> >
As a heads up, I didn't
Is there any way in RT where we could avoid ticket creation if the "Request
Tracker" is not part of "To" list. We have emails auto creating tickets from
some novice users who just CC emails to the Request tracker and most of them
they are not intended to be tickets, instead in these scenarios we
On Fri, Jan 14, 2011 at 01:15:10PM -0800, foram goram wrote:
>Hi,
>
>I am using RT version 3.6.10 and when creating tickets or replying,
>unprivileged user cannot attache more than one file. There is no Attach
>More File as is the case with privileged users. Is there a way to make
Hello,
I spent a week commenting PERL code in MASON modules and pm files.
Having read some MASON modules, I was quite astonished that there was
not almost any comment except th beginning one? So do you comment your
MASON modules? Or do you put everything in a manual which could be an
HTML fil
On Fri, Jan 21, 2011 at 01:30:25PM -0500, Chris Hall wrote:
>Is there a way to edit comments? �Problem arose when a helpdesk guy here
>apparently copy and pasted into the comment block of a ticket, and it
>grabbed a bunch of "bonus code". �Now the comments for that ticket
>read:�Mes
On Mon, Jan 24, 2011 at 03:14:03PM +0800, Adam Tang wrote:
>Dear RT friends,
>
>How do I change the status of "open" to "taken"? I found the word "open"
>quite confusing.
>
are you sure, there is already a "take" wording usage when someone take
a ticket. How would you make the differ
In RT_SiteConfig.pm
Set($CommandByMailGroup, 408305);
The number is the group id. It can't be the name, has to be the id.
--
Mathieu Longtin
1-514-803-8977
On Mon, Jan 24, 2011 at 1:42 AM, Horst Kriegers wrote:
> Kevin,
>
> thanks for your answer.
>
> I've searched but don't find the answer.
On Mon, Jan 24, 2011 at 03:18:43PM +0100, Lars Reimann wrote:
> Hello all,
>
>
> how can I use the CLI with http auth (user/password dialog on our RT
> homepage)?
>
Use a .rtrc file with a content like this:
server https://rt.foo.bar/
user me
passwd mypasswd
externalauth 1
don't forget to se
Hello all,
how can I use the CLI with http auth (user/password dialog on our RT
homepage)?
I assume https is supported out of the box by specifying the URL on the
export RTSERVER=your.rt3.installation
variable?
greetings,
l.r.
Como esta, rt-users?
I believe many of you guys use both mysql and fastcgi or want to do that for
RT. There was a problem on the list and I'm looking forward to hear if it's
about that:
http://lists.bestpractical.com/pipermail/rt-users/2010-July/065600.html
The solution is:
Specifying the 'mysql
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