Morning Kevin
Almost .. i think
cause we don't want to use any e-mail aupport with rt for serveral reasons
i need a solution without e-mail
maybe there is a way to send them to localhost or sth. this will fit ...
RTx-FormTools
Sounds interesting whats this?
best regards sykerjoe
Sill can not figure this out.
I am logged in as super user and I am unable to remove a group as a member of
another group.
I am also unable to remove that group as watcher on a queue.
All I get when trying to remove a group as a member of another group:
Results
a.. Member not deleted
When
Or use the Extension without E-Mail support
any way to realise this ...maybe with a redirection to an localhost mail
account ...
but i don't want to send e-mails beyound the rt-server.
best regards john
john s. wrote:
Almost.
Okay i have a little Problem
I don't want to
I meant to add I was hoping this problem went away after upgrading to 3.8.9...
It did not. However the upgrade to 3.8.9 was smooth- TY BP...
From: Jason Maderios
Sent: Friday, March 11, 2011 12:21 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem removing group members
On 2011-03-10 21:04, Kevin Falcone wrote:
On Thu, Mar 10, 2011 at 08:12:15PM +0100, Gerard FENELON wrote:
Hello
I am considering upgrading our version of RTFM.
However actions described in the UPGRADE depend on the version of
the installed RTFM
and we seem to have lost that information.
I only
Thanks Ruslan
Do you think I could backport that fix to 3.6.8/3.6.9 ?
Gerard
On 2011-03-02 12:56, Ruslan Zakirov wrote:
Hi,
Fixed on 4.0/clean_jumbo_message_box. Not sure where it ends up. It's
been this way for ages.
On Thu, Feb 24, 2011 at 6:20 PM, Kevin Falcone wrote:
On Thu, Feb 24, 2011
john s. wrote:
Morning Kevin
Almost .. i think
cause we don't want to use any e-mail aupport with rt for serveral reasons
i need a solution without e-mail
maybe there is a way to send them to localhost or sth. this will fit ...
RTx-FormTools
Sounds interesting whats
sent from my android
The default for Approvals in 3.8.9 is to approve to open, deny to reject.
I set up a new status, review, and I'd like to make approvals work
backwards:
approve to resolve
deny to open
Is this possible? If so, any hints on where to look?
--
My car is Japanese. My Vodka is Russian. My pizza
On 3/10/2011 4:37 PM, Kevin Falcone wrote:
On Thu, Mar 10, 2011 at 04:18:17PM -0600, Donny Brooks wrote:
Hello all,
I have setup RT 3.8.9 on a Centos 5.5 machine according to the
directions located here:
http://home.roadrunner.com/~computertaijutsu/rt3.html. I was able to
You don't
On Fri, Mar 11, 2011 at 12:21:08AM -0900, Jason Maderios wrote:
Sill can not figure this out.
I am logged in as super user and I am unable to remove a group as a member
of another group.
I am also unable to remove that group as watcher on a queue.
All I get when trying to
On Fri, Mar 11, 2011 at 12:13:13PM +0100, Gerard FENELON wrote:
Thanks Ruslan
Do you think I could backport that fix to 3.6.8/3.6.9 ?
You can try git rebase --onto with that branch, but I believe it uses
a method that didn't exist until 4.0.0rc1 so you'll need to fix it to
use the older style
On Fri, Mar 11, 2011 at 04:24:22AM -0800, john s. wrote:
john s. wrote:
Morning Kevin
Almost .. i think
cause we don't want to use any e-mail aupport with rt for serveral reasons
i need a solution without e-mail
maybe there is a way to send them to localhost or
On Fri, Mar 11, 2011 at 05:36:10AM -0800, Yan Seiner wrote:
The default for Approvals in 3.8.9 is to approve to open, deny to reject.
I set up a new status, review, and I'd like to make approvals work
backwards:
approve to resolve
deny to open
Is this possible? If so, any hints on
Hey guys,
Im running into an error when I try to go into the Shredder interface in RT.
Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server.
I manually created the directory and made sure that apache can
On Fri, Mar 11, 2011 at 10:56:25AM -0500, Juan Mas wrote:
Hey guys,
Im running into an error when I try to go into the Shredder interface in
RT.
Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web
Kevin,
Not sure I follow you? Which user?
mysql select * from Principals where id = 14220;
+---+---+--+--+
| id| PrincipalType | ObjectId | Disabled |
+---+---+--+--+
| 14220 | Group |14220 |0 |
On Fri, Mar 11, 2011 at 08:18:42AM -0900, Jason Maderios wrote:
Not sure I follow you? Which user?
You have other principals in your logs, check them all. Someone appears to have
done something wrong. Also try rt-validator.
Also, really, stop using Delegation.
-kevin
mysql select * from
It allows me to create the file.
On Fri, Mar 11, 2011 at 11:40 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Fri, Mar 11, 2011 at 10:56:25AM -0500, Juan Mas wrote:
Hey guys,
Im running into an error when I try to go into the Shredder interface
in RT.
Shredder needs a
Greetings,
Version info: RT 3.6.5 running on Ubuntu; kernel 2.6.24-28. (Hardy Heron) There
is an eventual plan to move to 3.8, but for now this is the version we're
running, and we're kind of stuck with it.
The main problem we're experiencing is that when people hit the reply button,
the
Hi Simon,
you should try latest version from git from Todd, he fixed it :-)
Torsten
2011/3/8 Simon Dray simon.d...@antplc.com
Torsten
Any help on this would be greatly appreciated.
Regards Simon
*From:* Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:
I've managed to get RT 3.8.9 working with LDAP authentication using
RT-Authen-ExternalAuth 0.08_01. My internal users, the ones handling tickets,
are authenticated via LDAP and it works great. On the other hand, most of the
people submitting tickets are in an external database.
I would
Is the requestor the same person who is making the reply?
By default, the $NotifyActor setting does not send correspondence to the
person making the change.
Best,
Mike
On Fri, Mar 11, 2011 at 3:09 PM, Walkup, Thane twal...@sccd.ctc.edu wrote:
Greetings,
Version info: RT 3.6.5 running
No.
Here's the scenario I'm trying to set up:
1. Requestor submits trouble request
2. Requestor receives notification that a ticket has been created
3. Technician responds to trouble request via RT, requestor receives the
response
Step 3 is where things are going wrong; no
Do you see Outgoing email recorded at the bottom of the ticket when you
reply (assuming you have the right)? Is anyone in the To: field there?
Mike Steen
Desktop and Customer Support Specialist
LiveText, Inc.
michael.st...@livetext.com
On Fri, Mar 11, 2011 at 6:07 PM, Walkup, Thane
Good point, I am only seeing the outgoing email recorded message on ticket
creation and closure. I thought the On Correspond event logged correspondence
submitted via the web interface; was I wrong?
Thanks,
Thane
From: Michael Steen [mailto:michael.st...@livetext.com]
Sent: Friday, March 11,
The scrip you created looks fine for what you are attempting to do. I
cannot replicate the problem on my own queue with the same scrip - it works
fine over here.
On Fri, Mar 11, 2011 at 6:31 PM, Walkup, Thane twal...@sccd.ctc.edu wrote:
Good point, I am only seeing the “outgoing email
Hi Thane.
If you restart the webserver the problem still remains?
José.
P.D.: which rithts must be enabled to show the outgoing email messages?
Enviado desde mi dispositivo movil BlackBerry® de Digitel.
-Original Message-
From: Walkup, Thane twal...@sccd.ctc.edu
Sender:
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