i think There's something wrong here.
i have posted some other issues before but nobody made an reply at it.
so from my point of view there can be 2 circumstances why is it so ...:
1. my english is very well and nobody understood me ... ( ps: sorry for my
english which is'nt the yellow from
Hello list.
I need to update a custom field for a queue using the perl API. I'm
running RT 3.8.8 on Debian stable.
I'm running through my queues. I want to access the value stored in
the custom field with id 5. The queue may or may not have the custom
field.
This code prints out the name of the
Hi,
We are seeing an odd thing happening with outbound email
when there is a text file attachment. It's being stripped out at some
point. All other file attachments work fine. Also inbound text file work
fine.
The ticket history does show the text/plain attachment on the
Corres
Sorry, should have mentioned this is on RT 3.8.8 and that postfix is
also installed for collecting email for RT.
From: Alex Young
Sent: 18 October 2011 13:18
To: rt-users@lists.bestpractical.com
Subject: text file attachments being stripped
Hi,
We are seeing an odd thing h
Hello Thomas,
You were right! Upgrading RT::Extension:MergeUsers fixed the problem. Thanks
a lot for your help on getting this problem solved.
Best regards,
Aline
On Mon, Oct 17, 2011 at 4:38 PM, Thomas Sibley wrote:
> On 10/17/2011 11:09 AM, Aline Guedes wrote:
>
>> Hello Thomas,
>>
>> Follows
On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote:
> There's a ticket and one or more 'approval' tickets created for it
> automatically. The owner is therefore assigned later, after the 'approval'
> tickets are created, and probably BEFORE the ticket is approved. The problem:
> how to notify O
On Tue, Oct 18, 2011 at 01:48:32PM +0200, tobiasbp wrote:
> Hello list.
>
> I need to update a custom field for a queue using the perl API. I'm
> running RT 3.8.8 on Debian stable.
>
>
> I'm running through my queues. I want to access the value stored in
> the custom field with id 5. The queue m
Ahh ok thanks for that Kevin. Out of interest is that something I could
of found out for myself?
Peter
Peter Nugent | Technical Director | +353 (0) 45-531262 | +353 (0) 45-940522
Leinster Mills | Osberstown | Naas | Co. Kildare | Ireland |
mailto:peter.nug...@hetg.ie | http://www.hetg.ie
On Tue, Oct 18, 2011 at 03:39:20PM +0100, Peter Nugent wrote:
> Ahh ok thanks for that Kevin. Out of interest is that something I could
> of found out for myself?
Well, I installed it on 3.8-trunk and 4.0-trunk because I was curious
if it worked in both places and sure enough, it worked for me.
I
Thank you, Kevin!
Yes, it works with ___Approvals, but I need several 'approval' queues (for
better or worse, we have a rather elaborated organizational structure).
Perhaps, my question should really be: how can I clone the ___Approvals queue
special behavior to other queues?
18 октября 2011
On 10/10/2011 08:17 AM, john s. wrote:
RT: 3.8.9
Ubuntu LTS 10.04
Hello everybody
We use for our RT-System the addon PriorityAsString ( btw: it's a great one)
to break down the RT Priority Concept at a minimum for our purposes.
but, the sort condition on the dashboard with highest priority o
On 10/18/2011 08:17 AM, Alex Young wrote:
Hi,
We are seeing an odd thing happening with outbound email when there is a
text file attachment. It’s being stripped out at some point. All other
file attachments work fine. Also inbound text file work fine.
The ticket history does show the text/plain
Deleted users are no longer attached to old tickets. You can always remove the
email address associated with disabled users so that it does not try to email.
Understand the difference in deleted and disabled. Deleted - removed from the
mySQL database and therefore no longer associated at all in
It's a standard response to a ticket. So far I am drawing a blank as to where
it might be stripped out of the email. The actual response is received, but
without the attachment.
As it's an internal mail it's only going direct to our Exchange server, and the
Exchange server is happy with all oth
retrying.. I am pretty sure there is someone in the community who can tell me
what I am doing wrong ..
I am trying to set a Custom Field Value during the creation of a ticket with
the following piece of code. But the value ("SN-1234") is not getting added to
custom field
(BTW, I already pre c
On 10/18/2011 12:18 PM, Alex Young wrote:
It's a standard response to a ticket. So far I am drawing a blank as
to where it might be stripped out of the email. The actual response
is received, but without the attachment.
As it's an internal mail it's only going direct to our Exchange
server, and
Hi,
Example from t/web/search_cf_quotes.t
17 RT::Test->create_tickets(
18 { Queue => 'General' },
19 { Subject => 'ticket foo', 'CustomField-' . $cf->id => '2011-09-15' },
20 { Subject => 'ticket bar', 'CustomField-' . $cf->id => '2011-10-15' },
21 { Subject => 'ticket baz' },
2
Hi,
You can at least force RT to record outgoing emails (may be it's
already active) and then take look at them to identify who is
responsible. In the UI if you have enough permissions you should see
transactions with Show link.
On Tue, Oct 18, 2011 at 8:19 PM, Alex Young
wrote:
> It's a standar
Thanks Ruslan. Where can I find the file t/web/search_cf_quotes.t? Is it
part of the RT distribution?
On 10/18/11 9:33 AM, "Ruslan Zakirov" wrote:
>Hi,
>
>Example from t/web/search_cf_quotes.t
>
>17 RT::Test->create_tickets(
>18 { Queue => 'General' },
>19 { Subject => 'ticket foo',
On Tue, Oct 18, 2011 at 8:38 PM, Srikumar Nair wrote:
> Thanks Ruslan. Where can I find the file t/web/search_cf_quotes.t? Is it
> part of the RT distribution?
It is part of RT's test suite that is distributed, but not installed.
There are a lot
of examples in it.
> On 10/18/11 9:33 AM, "Ruslan
Hey. Been a while, glad to see RT's still going strong.
I'm setting up a new instance (4.0.2) and I'd like to do authn/authz
against Active Directory. Last time I did this was in the 3.4 era and at
that time I think I used ldapimport, which was a godsend compared to
manual entry but was suboptimal
This actually works. It appears I just need to wait until the next day...that
doesn't make sense. What the heck is going wrong?
1. Modify the ModifyQuery Callback
2. Rights are as follows with ownership as root:www-data - 644
3. rm -rf /opt/rt4/var/mason_data/obj/*
4.
So, I figured out, I just needed to redo the chown root:www-data -R Callbacks/
I am now seeing the new logger in the rt.log file, which I was still seeing the
old one to the minute, until I replaced the permissions AGAIN (same permissions
I mind you). And the callback works like a charm.
This ma
I found this on the wiki:
http://requesttracker.wikia.com/wiki/AutoChangeQueue
and it appears we are already using it in variation, that is why I sought after
it. I finally found our version, exactly the same except for queue and group
names, but it is not working. Is it because we are authent
Good Afternoon,
I seem to be hitting my head against a problem I am having after updating to
4.0.1. I have both LDAPImport and ExternalAuth::LDAP installed. It seems
that I can’t import users who have blanks in some of the fields during the
import, however name and email address are not blank,
On Tue, Oct 18, 2011 at 08:09:51PM +0400, N N wrote:
> Yes, it works with ___Approvals, but I need several 'approval' queues (for
> better or worse, we have a rather elaborated organizational structure).
> Perhaps, my question should really be: how can I clone the ___Approvals
> queue special b
Hi all,
I'm setting up RT articles. Novices need to be able to create and edit
articles. I'd like to use the Ckeditor to empower them.
How do I create new Custom Field Types? Please point me in the right
direction.
Thanks,
Simon
RT Training Sessions (http://bestpractical.com/services
> Does $queue_obj->FirstCustomFieldValue(5); do what you want?
I does exactly what I want. Thank you!
Searching for FirstCustomFieldValue in the wiki. I found an example
showing how to update the custom field:
http://requesttracker.wikia.com/wiki/CustomField
Regards,
Tobias
RT Training
I can't put all the decision makers into one group, because there are several
levels of them (like team led > project manager > CTO > CEO). So I need several
approval queues.
19 октября 2011, 09:12 от Kevin Falcone :
> On Tue, Oct 18, 2011 at 08:09:51PM +0400, N N wrote:
> > Yes, it works with
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