come on guys i dont think I'am the first one who has some problems to
integrate ical feeds in outlook.
some hints would be helpful
best regards john s.
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Sent from the Request Tr
I saw this too. Since it seems to be SelectOwner that's slow (it was for me
too - I have several hundred privileged users on our RT) the thing I did to fix
it was to set the appropriate option in RT_SiteConfig to use a text box with
the new autocomplete rather than the drop down. It's both muc
Hi my
management have come up with this new requirement, apparently this is
unavailable
What they
want is, once a ticket gets moved to a deferent queue which the ticket
requester is not a part of, can the requester still look in to the ticket
(status
of the ticket) without having permission to th
I apologize; I must not have caught the e-mail from Ruslan. Here is my
full RT_SiteConfig:
root@help:/opt/rt4/etc# cat RT_SiteConfig.pm
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equ
Hi,
Grant ShowTicket to Requestor role.
On Wed, May 30, 2012 at 3:32 PM, Asanka Gunasekera
wrote:
> Hi my management have come up with this new requirement, apparently this is
> unavailable
> What they want is, once a ticket gets moved to a deferent queue which the
> ticket requester is not a pa
>From my reply it was possible to guess that you config is incorrect. You
have to copy whole option, not subpart. Lifecycles settings should start
from Set(%Lifecycle...
Ruslan from phone.
30.05.2012 17:23 пользователь "Max McGrath" написал:
> I apologize; I must not have caught the e-mail from
I'm going to try and separate this thread since my issue doesn't seem to be
related to the Search page or the SelectOwner field. Using the Mason
Profiler did give me some info though, it looks like it might be due to
some custom fields:
=Mason= localhost -
/Ticket/Elements/ShowCustomFields {{{
=M
Let's say I make a wrapper that runs an rt command-line command and pipes it to
another command. For example, "rtmy" does:
rt ls -i "Owner='$USER' and Status != 'resolved'" | rt show - -f
id,subject,requestors,status
I prefer not to put my password in ~/.rtrc. So if I don't have a ~/.rt_sessio
Excellent. Copying the whole LifeCycle option did the trick!
Thanks!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, May 30, 2012 at 8:53 AM, Ruslan Zakirov wrote:
> From my reply it was possible to guess that you config is incorrect. You
> hav
On Wed, May 30, 2012 at 6:37 PM, Nathan Baker wrote:
> I'm going to try and separate this thread since my issue doesn't seem to be
> related to the Search page or the SelectOwner field. Using the Mason
> Profiler did give me some info though, it looks like it might be due to some
> custom fields:
Ruslan,
I actually started the other thread, so my details are in the first post.
That thread was sort of hijacked (no big deal) and getting messy, so I
wanted to separate them. I'm using Postgresql, not MySQL, and had already
turned on the SQL statement log and all queries seemed to be completi
On Wed, May 30, 2012 at 7:53 PM, Nathan Baker wrote:
> Ruslan,
>
> I actually started the other thread, so my details are in the first post.
> That thread was sort of hijacked (no big deal) and getting messy, so I
> wanted to separate them. I'm using Postgresql, not MySQL, and had already
> turn
Hi Kenneth,
Thank you for the reply and my apologies for the delay, I've been busy with
other projects.
I mentioned the TimeWorked field because that's how I'd like my other 'time'
CFs to behave but here's what I'm trying to achieve in more details.
I have two CFs: Emergency Hours | Schedule Ho
Ruslan,
I wasn't aware that sessions had to be cleared, but now that you mentioned
it I looked and there were almost 10k sessions in our table. I cleared
that out and it does not seem to be slow in that section anymore. I've
also added that command to crontab to run daily.
It seems much better
I'm happy to announce that RT 3.8.13 is now available.
http://download.bestpractical.com/pub/rt/release/rt-3.8.13.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.13.tar.gz.sig
SHA1 sums
adc7dab25a6454e47a9386f7d7aa8091b4ef46ca rt-3.8.13.tar.gz
199c36836d777115f7bd49cb27fec4e4410f
Thanks for the great reply!
On May 24, 2012, at 7:32 PM, Alex Vandiver wrote:
> On Thu, 2012-05-24 at 14:51 -0700, Chris Hiestand wrote:
>> Firstly, I think that in general, you do not need to worry much about
>> CSRF if the request method is GET.
>
> Secondly, RT has historically not different
On Wed, 2012-05-30 at 12:14 -0700, Chris Hiestand wrote:
> Ah, that was my mistake. Are "write" GET parameters removed in RT 4?
Nope.
- Alex
On Wed, May 16, 2012 at 07:31:08PM -0400, Albertson, William (Rancho Cordova)
wrote:
> Then I get into article creation. I created a couple of custom fields
> called "Body" [wikitext] "IP Address" [ip address] and "Attachment"
> [one upload].
>
> The problem I run into is that RT doesn't seem to
On Thu, May 17, 2012 at 01:37:00PM +0200, Michele Pinassi wrote:
> as in subject, my RT doesn't send any e-mail when i add a reply to a
> ticket. E-mails will be sent on ticket create and ticket close, so mail
> system is working as expected.
You need to post your debug logs for what happened when
On Tue, May 15, 2012 at 12:05:24PM -0700, April Rosenberg wrote:
>I have been setting up some new queue*s in our RT instance as multiple
> departments will use
>this. I wanted to use names like IT_Helpdesk and HR_Inbound for my queues,
> but that is a
>little unfriendly for my users.
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On Wed, May 30, 2012 at 10:15 PM, Nathan Baker wrote:
> Ruslan,
>
> I wasn't aware that sessions had to be cleared, but now that you mentioned
> it I looked and there were almost 10k sessions in our table. I cleared that
> out and it does not seem to be slow in that section anymore. I've also
>
Ruslan,
I guess what I was getting at is I don't think the SQL queries are the
problem here. The sum (by using your perl code) was 0.324813 seconds, much
less than 4 seconds.
I'm still trying different Apache settings, Postgresql settings, etc., but
here's a different way to explain the issue:
Hi,
I am working with my Manager on testing your new 4.0.5 release. I wanted to
ask about the
Tickets Page.
At the bottom there is the history of documentation of notes made on the
ticket. I was
wondering if there is a module available to provide a second tab called
"Actions" this tab
will only ho
Okay...just an update. This is definitely directly tied to the Apache
KeepAliveTimeout setting. The default was 15 seconds for my installation,
and if I change it to 10 seconds or 60 seconds that is exactly how long of
a wait is required to make it "slow" again.
So from here it looks like the op
This is easily done with a scrip. You need a Ticket custom field to hold the
totals and a Transaction custom field for the users to update during a reply or
comment. The scrip will take the transaction custom field value and add it to
the ticket custom field value to keep the running total.
I'
Joe,
I believe that it is under "ParseCC'..." something like that in the
RT_Config.pm file. You would make you settings in the RT_SiteConfig.pm
file. Back in 3.6 and 3.8 (maybe) this option only worked RT wide. Then I
believe either Ruslan or someone created a scrip that could do the same
thing on
Hemant,
Not a bad idea, but I believe you might be able get the same thing by
creating a search and using in a Dashboard.
Kenn
On Wed, May 30, 2012 at 1:35 PM, Hemant "Winter" Shewnarain <
hshewnar...@onestopmedia.com> wrote:
> Hi,
>
> I am working with my Manager on testing your new 4.0.5 rele
Nathan,
It could be caused by granting wholesale permissions Globally for everyone
to Queues/Tickets and Custom Fields and that would make RT spend a lot of
time checking for permissions.
just a thought.
Kenn
On Wed, May 30, 2012 at 7:37 AM, Nathan Baker wrote:
> I'm going to try and separate
Mike,
Yes, I believe this could be done with a scrip. I'd do all the calc work
with temp fields (defined in the perl code) and then put the results in the
CF.
Be careful to name your fields with a name that cannot be confused with an
RT delivered field. It's just not a clean way to go.
Also, make
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