Hi guys, I've just downloaded the current version of RT 4.0 and am trying to
install it.
I had some trouble fixing the dependencies, however updating CPAN build
sorted them. I have been able to initialize the DB no problem and I have set
up the RT_SiteConfig file.
I believe my issue is affected
Hello,
I cannot send an email with attachment via a RT ticket. This is the error
message in the logs:
Aug 23 09:26:42 MAIL-01 postfix/smtp[29806]: 9DD441D5362: to=a...@eon.ie,
relay=mx.eon.ie[XX.XXX.XXX.XXX]:25, delay=0.91, delays=0.07/0/0.21/0.62,
dsn=5.1.0, status=bounced (host
Is there a way to email an entire ticket, since it was created, based on an
email with a key work in the subject like /*HISTORY*/ for the given ticket
number? Similar to the history screen.
Thanks in advance.
Paul
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 20/08/12 15:44, Kevin Falcone wrote:
On Wed, Aug 15, 2012 at 12:12:21PM +0100, Giuseppe Sollazzo wrote:
There is no existing command line utility, but it's mostly a matter of
a small perl script to load the user, calling SetPrivileged on it
On Wed, Aug 22, 2012 at 09:56:24AM -0400, Kevin Falcone wrote:
You don't say if this is 3.8 or 4.0.
On 3.8, you squelch/unsquelch users for the lifetime of the ticket from
the Reply/Comment page.
Yes.. this is it... thanks... a bit unobvious...
Right,
A user just e-mailed me directly on an existing ticket, copying in
support@ (which is RT 3.8)
Original message;
From: Some User some.u...@domain.com
To: supp...@lonap.net
Cc: r...@lonap.net
Subject: [TICKET #1234] Test
So.. My reply, I set the Reply-To: header to be
That's what I thought you were talking about.
Thank you very much.
Also, thank you very much for that link, it has other useful bits of info
too.
I appreciate all the help the folks from Best Practical provide on this
listserv. People don't say it enough, but you guys run a great company.
On Thu, Aug 23, 2012 at 01:50:43PM +0100, Rob Lister wrote:
On Wed, Aug 22, 2012 at 09:56:24AM -0400, Kevin Falcone wrote:
You don't say if this is 3.8 or 4.0.
On 3.8, you squelch/unsquelch users for the lifetime of the ticket from
the Reply/Comment page.
Yes.. this is it... thanks...
On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote:
RT's output (slightly anonymized)
Subject: Re: [TICKET #1234] Test
From: Doctor Helga via RT supp...@lonap.net
--
Is that what RT shows in the outgoing email or what the mail client
sees?
If the former, search
Giuseppe,
my $User = RT::User-new($Email);
*
#my
($id,$Message)=$User-Create(Name=$UserName,EmailAddress=$Email,Privileged
=1,Password='apassword');*
[..]
Except I don't want to create a user, I want to load a user from the RT
user database. Is that possible? I've been searching for a couple
On Thu, Aug 23, 2012 at 10:47:55AM +, Shane Duignan wrote:
I cannot send an email with attachment via a RT ticket. This is the error
message in the logs:
Aug 23 09:26:42 MAIL-01 postfix/smtp[29806]: 9DD441D5362: to=a...@eon.ie,
relay=mx.eon.ie[XX.XXX.XXX.XXX]:25, delay=0.91,
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Maciek,
thanks - I've actually just found a quick solution that is not too
different from yours.
I'm posting it to http://github.com/sgul but in the meantime I'll add it
here in case anyone needs it:
#!/usr/bin/perl
# Usage:
On Thu, Aug 23, 2012 at 07:17:48AM -0400, Paul Roth wrote:
Is there a way to email an entire ticket, since it was created, based on
an email with a key
work in the subject like /*HISTORY*/ for the given ticket number? Similar
to the history
screen.
Nothing built-in. There are
I've had this weird situation where when I call an AJAX function, even
though the Mason handler file calls $m-abort, I was still getting
HTML from the autohandler in the directory above the directory where
the handler lived, and RT autohandler stuff after that. This was only
happening on my Mac,
On Thu, Aug 23, 2012 at 10:43:27AM -0400, Kevin Falcone wrote:
On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote:
RT's output (slightly anonymized)
Subject: Re: [TICKET #1234] Test
From: Doctor Helga via RT supp...@lonap.net
--
Is that what RT shows in
On 08/23/2012 08:57 AM, Rob Lister wrote:
On Thu, Aug 23, 2012 at 10:43:27AM -0400, Kevin Falcone wrote:
On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote:
RT's output (slightly anonymized)
Subject: Re: [TICKET #1234] Test
From: Doctor Helga via RT supp...@lonap.net
Hi All,
I create different queues in RT system, setup auto reply to each queue too.
One work without any issue, but the other doesn't work. Both queue are setting
up with the same way.
I find this in the error log:
[Thu Aug 23 21:08:38 2012] [info]:
On Thu, Aug 23, 2012 at 05:22:42PM -0400, Ming Ho wrote:
I create different queues in RT system, setup auto reply to each queue too.
One work without any issue, but the other doesn't work. Both queue are
setting up with the
same way.
I find this in the error log:
[Thu Aug 23
I've just solved this for myself - the issue was my basic misunderstanding of
apache vhosts directives. FWIW, I just needed to put the directives inside
of my (already existing) *:443 vhost instead of trying to give RT it's own
vhost.
chrisokelly wrote:
Hi guys, I've just downloaded the
Hi all,
I've been working with RT 4.05 and have added the SLA Extension [v.0.06] to it.
We're using some simple SLA rules - no respond or keepinloop rules, just
resolve rules. Generally, all tickets should be resolved within x Days from
ticket creation.
Eg;
'Normal' = {
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