[rt-users] how to migrate request-tracker database from sqlite3 to mysql

Hi, Have any one has migrated request-tracker database from sqlite3 to mysql successfully?If yes, pls share the steps. I am using rt 4.2.1.We tried recently then I was not able to create ticket and getting below mentioned error: Ticket could not be created due to an internal error Can anyone hel

[rt-users] Adding Template content to the reply box

Hi all, I have just made 29 templates and made a custom field containing all the names of the templates. The user chooses the template, replies to a ticket and includes all the variables in the transaction content. However, they do not want it to work in this way. They want it to have this beha

Re: [rt-users] Adding Template content to the reply box

Sounds like you're after articles: https://www.bestpractical.com/docs/rt/latest/customizing/articles_introduction.html http://requesttracker.wikia.com/wiki/Articles On 17 July 2014 22:04, AJ wrote: > Hi all, > > I have just made 29 templates and made a custom field containing all the > names o

[rt-users] How can you use requestor info in custom field

When a ticket is emailed in I want the requestors location to be auto populated into my custom field "location". My user profile automatically detects their location in their user profile -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-can-you-use-requestor-info-i

[rt-users] Daily report time worked

My boss wants a daily report of time worked from the tickets in RT. The problem is if the same ticket is worked on over a couple of days the report totals up the "time worked field" instead of the time worked on that day. For example lets say I opened a ticket Tuesday and I worked on it for 45 mi

[rt-users] Custom Field values driving the contents of other custom fields

First, we are on RT 3.8.10 (I know, it's old!!!) and I searched google/listserv and the extensions list on BP's site and didn't find anything that looked like this... Is there functionality out there for RT that allows 1 custom field's value to dictate the values available in another custom field?

[rt-users] Help with setting RT Due Date

i and found AddDays, etc. functions but really >>> did not see anything that would achieve this. >>> >>> Can you help? >>> >>> Thanks >>> >>> Joe >>> >>> Joe Kirby , Assistant Vice President, Business Systems >>> Division of