Hi,
Have any one has migrated request-tracker database from sqlite3 to mysql
successfully?If yes, pls share the steps. I am using rt 4.2.1.We tried
recently then I was not able to create ticket and getting below mentioned
error:
Ticket could not be created due to an internal error
Can anyone hel
Hi all,
I have just made 29 templates and made a custom field containing all the
names of the templates. The user chooses the template, replies to a ticket
and includes all the variables in the transaction content.
However, they do not want it to work in this way.
They want it to have this beha
Sounds like you're after articles:
https://www.bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
http://requesttracker.wikia.com/wiki/Articles
On 17 July 2014 22:04, AJ wrote:
> Hi all,
>
> I have just made 29 templates and made a custom field containing all the
> names o
When a ticket is emailed in I want the requestors location to be auto
populated into my custom field "location".
My user profile automatically detects their location in their user profile
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/How-can-you-use-requestor-info-i
My boss wants a daily report of time worked from the tickets in RT. The
problem is if the same ticket is worked on over a couple of days the report
totals up the "time worked field" instead of the time worked on that day.
For example
lets say I opened a ticket Tuesday and I worked on it for 45 mi
First, we are on RT 3.8.10 (I know, it's old!!!) and I searched
google/listserv and the extensions list on BP's site and didn't find
anything that looked like this...
Is there functionality out there for RT that allows 1 custom field's value
to dictate the values available in another custom field?
i and found AddDays, etc. functions but really
>>> did not see anything that would achieve this.
>>>
>>> Can you help?
>>>
>>> Thanks
>>>
>>> Joe
>>>
>>> Joe Kirby , Assistant Vice President, Business Systems
>>> Division of