Re: [rt-users] "On Reply" set ticket status to "resolved"

2016-10-04 Thread Nilesh
You can write a simple scrip with a pre commit action to change the TicketObj status. See the api docs. -- Nilesh On 04-Oct-2016 5:22 PM, "David Schmidt" wrote: > Hello list, > > I would like to set a tickets status to "resolved" on reply. The wiki > mentions a "On

Re: [rt-users] Making ticket history easier to read

2016-10-04 Thread Kenneth Marshall
On Tue, Oct 04, 2016 at 05:10:57PM -0400, Alex Hall wrote: > Do you happen to know where that is on Debian? I can't locate a plugins > directory anywhere I've tried, and putting it in /usr/request-tracker4/etc > didn't seem to work correctly. Thanks. > Hi Alex, Try doing a find for a

Re: [rt-users] Calculating the number of emails/replies/correspondences per ticket

2016-10-04 Thread Landon Stewart
On Oct 4, 2016, at 2:09 PM, Anthony Nguyen-Duong > wrote: Hi Landon, Thanks for the reply. In your implementation, what kind of charts can you make with those CFs? We classify our tickets by subject matter so the chart I'm seeing is basically

Re: [rt-users] Making ticket history easier to read

2016-10-04 Thread Alex Hall
Do you happen to know where that is on Debian? I can't locate a plugins directory anywhere I've tried, and putting it in /usr/request-tracker4/etc didn't seem to work correctly. Thanks. On Tue, Oct 4, 2016 at 4:36 PM, Kenneth Marshall wrote: > On Tue, Oct 04, 2016 at 04:21:13PM

Re: [rt-users] Calculating the number of emails/replies/correspondences per ticket

2016-10-04 Thread Landon Stewart
On Oct 4, 2016, at 10:28 AM, Anthony Nguyen-Duong > wrote: Hi, I'd like to find out how to add my own calculation to charts, as opposed to the limited Ticket Count and various time calculations available for charts. I'd like to add a calculation

[rt-users] "Uncheck boxes to disable notifications"

2016-10-04 Thread Reinhold Pescoller
Hi, I have this trouble. On resolving a ticket sometimes I don't want to notify the requestor. So I uncheck the box "Uncheck boxes to disable notifications" but the notification is send although. I noticed that when I reply to a ticket It works correctly. When I uncheck the box the

Re: [rt-users] Making ticket history easier to read

2016-10-04 Thread Kenneth Marshall
On Tue, Oct 04, 2016 at 04:21:13PM -0400, Alex Hall wrote: > Thanks guys. For the RT::Extension::HistoryFilter, where should the config > file go and what should it have? The readme says to put it in /etc, but > that doesn't seem right. Even if it is, the readme never details the > options or

Re: [rt-users] Making ticket history easier to read

2016-10-04 Thread Alex Hall
Thanks guys. For the RT::Extension::HistoryFilter, where should the config file go and what should it have? The readme says to put it in /etc, but that doesn't seem right. Even if it is, the readme never details the options or syntax that can be used in the file. I've installed the extension, but

Re: [rt-users] Close tickets with email

2016-10-04 Thread Martin Petersson
Hello Landon Yes, i just want to to close the tickets, could you help me with that scrip, please :) Martin Petersson IT-Konsult +46 (0)522 980 28, mar...@uanet.se, www.uanet.se Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095

[rt-users] Which mason_data to clear when installing plugins?

2016-10-04 Thread Alex Hall
Hello list, I'm installing the HistoryFilter plugin as suggested in my last thread. As I was going to clear the cache, I found something odd: I appear to have two mason caches. One is for RT while the other isn't explicitly so, but still... Which one should I clear out? I see:

[rt-users] Calculating the number of emails/replies/correspondences per ticket

2016-10-04 Thread Anthony Nguyen-Duong
Hi, I'd like to find out how to add my own calculation to charts, as opposed to the limited Ticket Count and various time calculations available for charts. I'd like to add a calculation that calculates the number of emails/correspondences between an agent and a customer. I've tried looking

Re: [rt-users] Making ticket history easier to read

2016-10-04 Thread Kenneth Marshall
On Tue, Oct 04, 2016 at 07:13:12PM +0200, Joop wrote: > On 4-10-2016 16:31, Alex Hall wrote: > > Sorry to ask something I've already posted about, but this is the last > > major area my boss and coworkers are all continuing to ask me about. > > It's also one area on which I can find nothing at

Re: [rt-users] Making ticket history easier to read

2016-10-04 Thread Joop
On 4-10-2016 16:31, Alex Hall wrote: > Sorry to ask something I've already posted about, but this is the last > major area my boss and coworkers are all continuing to ask me about. > It's also one area on which I can find nothing at all. > > People want the ticket history to read more like a forum

[rt-users] Making ticket history easier to read

2016-10-04 Thread Alex Hall
Sorry to ask something I've already posted about, but this is the last major area my boss and coworkers are all continuing to ask me about. It's also one area on which I can find nothing at all. People want the ticket history to read more like a forum or instant message conversation, rather than

[rt-users] "On Reply" set ticket status to "resolved"

2016-10-04 Thread David Schmidt
Hello list, I would like to set a tickets status to "resolved" on reply. The wiki mentions a "On Reply" action that I cannot find in my rt instance. https://rt-wiki.bestpractical.com/wiki/ManualScrips cheers david - RT 4.4 and RTIR training sessions, and a new workshop day!