What does this warning mean and how do I correct it?
[Sun Jun 24 10:38:22 2012] [warning]: The ActiveStatus configuration has been
replaced by the new Lifecycles
functionality. You should set the 'active' property of the 'default'
lifecycle and add transition rules; see RT_Config.pm for
I have installed and configured RT 4.05 and working perfectly now. I will like
to add Asset Tracker to RT to track all asset that we purchase in my
organization. How do I go about installing AT onto RT?
Thanks,
Haji
: 20/20 Lab l...@pacbell.net
To: rt-users rt-users@lists.bestpractical.com
Sent: Mon, Jun 25, 2012 4:35 pm
Subject: Re: [rt-users] Issue with Fetchmail
On 06/25/2012 11:31 AM, Borngunners wrote:
Still having problems with fetchmailafter migrating to RT 4.05
Where do I go to change the ticket status to show Resolved instead of stalled.
I added resolved in RT_SiteConfig.pm, but it did not change after doing so.
Thanks,
that this message can be cleared.
Thanks
-Original Message-
From: 20/20 Lab l...@pacbell.net
To: Borngunners borngunn...@aol.com
Cc: rt-users rt-users@lists.bestpractical.com
Sent: Tue, Jun 26, 2012 12:15 pm
Subject: Re: [rt-users] Issue with Fetchmail
--snip
Still having problems with fetchmail after migrating to RT 4.05 and wanted to
use the fetchmail option to get email sent to our helpdesk system instead of
users logging into rt to create a ticket... This is the log from running this
command
root@helpdesks:~# /etc/init.d/fetchmail debug-run
-mailgate --queue
general --action correspond --url http://localhost/rt;
-Original Message-
From: 20/20 Lab l...@pacbell.net
To: Borngunners borngunn...@aol.com
Cc: rt-users rt-users@lists.bestpractical.com
Sent: Fri, Jun 22, 2012 6:06 pm
Subject: Re: [rt-users] Fetchmail AuthFail
Have you
...@pacbell.net
To: rt-users rt-users@lists.bestpractical.com
Sent: Fri, Jun 22, 2012 4:21 pm
Subject: Re: [rt-users] Fetchmail AuthFail
On 06/22/2012 8:49 AM, Borngunners wrote:
fetchmail: Query status=3 (AUTHFAIL)
fetchmail: Warning: the connection
I can access the database using the mysql command line... The database was
dumped from a previous RT database with 3.8 version and restored to a newly
created RT database with 4.02 version on a different machine... Everything else
looks like okay except creating tickets...
This is the error log from apache2
[Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve
handler `Plack::Handler::Apache2': Can't locate Plack$
To: Borngunners borngunn...@aol.com
Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com
Sent: Thu, Jun 21, 2012 10:55 am
Subject: Re: [rt-users] RT on Ubuntu 12
sudo apt-get install libplack-perl
On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote:
This is the error log
-Original Message-
From: 20/20 Lab l...@pacbell.net
To: Borngunners borngunn...@aol.com
Cc: rt-users rt-users@lists.bestpractical.com
Sent: Thu, Jun 21, 2012 11:49 am
Subject: Re: [rt-users] RT on Ubuntu 12
Sounds like you didnt finish the 'make fixdeps' part of the setup
Ticket could not be created due to an internal error
Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done
everything thus far, but I am having issue with my apache2 configuration. This
is what I have in my configuration:
VirtualHost *:80
AddDefaultCharset UTF-8
perlsetEnv RT_SITE_CONFIG
there when
I was fighting with
9.04?)
-Matt
On 06/20/2012 12:01 PM, Borngunners wrote:
Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I
have done everything
thus far, but I am having issue with my apache2 configuration. This is
what I have in my
-tracker4/apache2-modperl2.conf”
Last 2 lines of my conf:
tail -n2 /etc/apache2/sites-available/default
Include /etc/request-tracker4/apache2-modperl2.conf
/VirtualHost
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Borngunners
Enviada
you've documented all your steps up to this point, could you show us
exactly what you've done? (you've installed plugins, so undo that to begin with
or at least turn off the plugins in the RT_SiteConfig).
-- Bart
Op 31 januari 2012 20:36 schreef Borngunners borngunn...@aol.com het volgende
nome de Borngunners
Enviada em: quinta-feira, 2 de fevereiro de 2012 12:04
Para: b...@pleh.info; rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Help installing RT4 on Ubuntu
I have reinstalled everything again, starting from the OS. I installed ubuntu
11 and I installed RT using
-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 6:32 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
Hello Falcone,
I have tried the config as stated. This is the message I receive after
starting apche:
root
Falcone falc...@bestpractical.com het
volgende:
On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:
I have installed RT 4 on ubuntu and have tested the web after restarting
apache, nothing shows
up except the normal apache It Works!
What am I doing wrong in this case
30, 2012 at 02:29:09PM -0500, Borngunners wrote:
This is my /etc/apache2/httpd.conf and
/etc/apache2/sites-available/default
configuration
files
Please try the config that we ship with RT as documented in
docs/web_deployment.pod (which is referred to from the README).
-kevin
I have installed RT 4 on ubuntu and have tested the web after restarting
apache, nothing shows up except the normal apache It Works!
What am I doing wrong in this case?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
When I click configuration and Asset Types as root, I have the following error
message
The page you requested could not be found
Please check the URL and try again.
I am sure that is the location to create an Asset Type and also its properties.
Please help. Everything else works fine
RT
I will like to change the team of my RT but I don't know how to go about it.
Can someone lead me to the path of the web theme and what to do in changing the
theme to my own customizable css. I have RT 3.8.8 on Ubuntu 9
thanks,
Discover RT's hidden secrets with RT Essentials from
I will like to change the team of my RT but I don't know how to go about it.
Can someone lead me to the path of the web theme and what to do in changing the
theme to my own customizable css. I have RT 3.8.8 on Ubuntu 9
thanks,
Discover RT's hidden secrets with RT Essentials from
I have been trying to configure my RT to communicate with my ldap, but I have
been running into problems. I did install the perl module below is my
configuration and error after I restart apache (apache failed to restart):
# THE BASICS:
Set($rtname, 'TAG');
Set($Organization, 'TAG');
Enter the password of the root password to each and every user that you create.
That should be the initial password, then enter the current password and
confirm it. That should resolve your problem
-Original Message-
From: Torsten Brumm torsten.br...@googlemail.com
To: Guy Baxter
I have been trying to configure my RT to communicate with my ldap, but I have
been running into problems. I did install the perl module below is my
configuration and error after I restart apache (apache failed to restart):
# THE BASICS:
Set($rtname, 'TAG');
Set($Organization, 'TAG');
I have installed Net::LDAP in cpan and installed all dependencies. I am getting
the following error messages after restarting apache2 (fails):
[Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to
moduleI am not sure if I installed in the wrong path.
What can I do to reverse the installation or better still repair the issue?
-Original Message-
From: Mauricio Tavares raubvo...@gmail.com
To: borngunners borngunn...@aol.com
Cc: RT-Users RT-Users@lists.bestpractical.com
Sent
I have installed Net::LDAP in cpan and installed all dependencies. I am getting
the following error messages after restarting apache2 (fails):
[Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to
Thanks TorstenThat resolved my problem. I had changed the root password
from the original password to something else, but your solution works for me
-Original Message-
From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
torsten.br...@kuehne-nagel.com
To: borngunners borngunn
Since I am using RT for just internal and I have lazy staff who thinks using
password for everything is not a good idea, how do I set RT so there is no
login for general staff to create tickets and search tickets for solutions to
repeated issue? I also want a special login for just Admin so
Thanks Jeff...
I have resolve this problem since yesterdayi forgot to add the rt group
-Original Message-
From: Jeff Ilgen usts...@usts.com
To: borngunners borngunn...@aol.com
Sent: Thu, May 20, 2010 11:37 am
Subject: Re: [rt-users] Make install issue
You need to add
After I create a new user and set the password, I get the following message:
Please enter your current password. Password has not been set
I need help resolving this problem so my helpdesk staff can start using RT.
thanks,
Discover RT's hidden secrets with RT Essentials from O'Reilly
the current password, it does not allow me to login
neither.
Remember, I am not talking about user root in this case.
I am refferring to another superUser that I am creating.
Thanks
-Original Message-
From: Bjoern Schulz bjoern.sch...@desy.de
To: borngunners borngunn...@aol.com
Sent: Thu, May
-Original Message-
From: raymond raym...@pilotsupplies.com
To: borngunners borngunn...@aol.com
Cc: RT-Users RT-Users@lists.bestpractical.com
Sent: Wed, May 19, 2010 1:03 pm
Subject: Re: [rt-users] Trying to install mod_perl
HI,
does perl.load exists in
/etc/apache2/mods-enabled
I read the link that you sent me and that helps me get the result that I got. I
have pasted the configuration in the link that you sent me and
created a private link http://pastebin.com/8n6vemSK
-Original Message-
From: Rob MacGregor rob.macgre...@gmail.com
To: RT-Users
test
Running make install
Make had some problems, won't install
-Original Message-
From: raymond raym...@pilotsupplies.com
To: borngunners borngunn...@aol.com
Cc: rob.macgregor rob.macgre...@gmail.com; RT-Users
RT-Users@lists.bestpractical.com
Sent: Tue, May 18, 2010 1:32 pm
Subject
Directory /opt/rt3/share/html/
Order Allow,Deny
Allow from all
SetHandler perl-script
PerlResponseHandler RT::Mason
/Directory
Location /
/Location
/VirtualHost
-Original Message-
From: raymond raym...@pilotsupplies.com
To: borngunners borngunn...@aol.com
Cc: rob.macgregor rob.macgre
Does that file exist? Can the user you're running Apache as access it?
I checked the file and it was in there and I am running apache as root and root
seems to own the file.
-Original Message-
From: Rob MacGregor rob.macgre...@gmail.com
To: RT-Users
Error restarting apache2... Please help
r...@helpdesk:/etc/apache2# /etc/init.d/apache2 restart
* Restarting web server apache2
Warning: DocumentRoot [/usr/local/share/rt3/html] does not exist
Syntax
I did a reinstall of rtDo I have to do anything extra? The reason why I did
a reinstall is because apache2 was failing and still failing after I configure
the httpd.conf file.
-Original Message-
From: Rob MacGregor rob.macgre...@gmail.com
To: RT-Users
I thought it was misspelled originally, so I added the PerlRequire(d) and still
failing... I have removed the d, but it still failed. What do I do to make it
work?
-Original Message-
From: Jesse Vincent je...@bestpractical.com
To: Rob MacGregor rob.macgre...@gmail.com
Cc: RT-Users
After couple of apache2 fail, I am trying to install mod_perl in cpan and I got
the following error messages:
cpan[1] install mod_perl
CPAN: Storable loaded ok (v2.18)
Going to read '/root/.cpan/Metadata'
Database was generated on Mon, 17 May 2010 14:28:57 GMT
CPAN: YAML loaded ok (v0.71)
I have checked and made necessary corrections. Now, all I am getting is this:
It Works!
What am I missing in this case?
-Original Message-
From: borngunners borngunn...@aol.com
To: rob.macgregor rob.macgre...@gmail.com
Sent: Mon, May 17, 2010 5:27 pm
Subject: Re: [rt-users
My apche server is failing after I make the nchanges in the httpd.conf file.
When I revert it back to its original, it seems to work fine. Please
help.Everything else has bein installed successfully, except for apache
I am running ubuntu distro 9.04 and RT 3.8.8
Thanks
Discover
I have done all the steps in goin live with my RT, but I am having a little
problem starting apache2.. In the instructions I am to copy and paste the
virtual host settings in httpd.conf file after making a copy of the original
one. Other instructions stated that I should have that configured
I need to know where the extracted src 3.8.8 has to be during the upgrade from
3.8.4. Do I have to copy the entire directory to the current 3.8.4 directory
before doing the upgrade? I have read the READ ME and there is no where in
there that they stated it.
Honestly, I will need a step by
I will try that. Thanks
-Original Message-
From: Emmanuel Lacour elac...@easter-eggs.com
To: rt-users rt-users@lists.bestpractical.com
Sent: Wed, May 12, 2010 10:58 am
Subject: Re: [rt-users] Upgrade Directory
On Wed, May 12, 2010 at 10:29:44AM -0400, borngunn...@aol.com wrote:
How do I upgrade RT from 3.8.4 to the current version without any issues?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I was able to successfully able to run the following command make
initialize-database and follow throught the entire settings.
When I?enter my url helpdesk.example.com/rt, I got the following page? cannot
be found error message http 404. Nonetheless, when i enter my regular url
without /rt, i
I have gone through the suggested steps successfully, but had an error when I
enter the following command:
r...@helpdesk:/opt/rt3# make initialize-database
This is the error that I got:
make: *** No rule to make target `initialize-database'.? Stop.
Can someone guide me in resolving this
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