Hello all,
I've run across an odd situation. Just upgraded our internal version of
RT to 4.0.5 last night and now when tickets are created from the mail
gateway, they don't get the requestor assigned. The ticket gets created
just fine and I can see the from address in the ticket, but it never
On Thu, 22 Mar 2012, Kevin Falcone wrote:
I've not encountered that behavior with rt-mailgate. We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll also want to
review any custom Scrips or MailPlugins or other
On Thu, 22 Mar 2012, Dallas Wisehaupt wrote:
On Thu, 22 Mar 2012, Kevin Falcone wrote:
I've not encountered that behavior with rt-mailgate. We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll also want to
review
The main way we have integrated RT with other ticket systems is using
email between the systems. This can take some careful config of
notifications, mainly to keep from creating loops that will keep
spawning new tickets or reopening resolved ones. It has worked well with
3 different external
If you search for rt 3.8 spec file you will find some spec files that
do work for fedora and other variants. It wasn't too difficult to take
one of those and morph it for our custom use.
Biggest issue I had was taking the time to package up perl dependencies
as rpms to store in our repo long
We have a set of tickets where data has been merged instead of
replicated and duplicate tickets closed or deleted. Now I think we are
running into an issue.
When a ticket is merged, its subject and content lines are popped into
the stream of the new ticket. However, it appears that they are no
On Wed, 23 Dec 2009, Kevin Falcone wrote:
These missing messages are actually a bug whose fix was included in 3.8.7
Cool, we'll look at the update.
This is most likely because you need to port the code from Update.html
which stops ticket update on certain conditions (like adding
We are looking at trying to use RTFM to do bulk comments on a set of
search results. I have been able to get the BeforeMessage Callback set
and Bulk.html updated so that the article can be searched for and
included on the bulk update page. The code is essentially ripped from
