David T. Grayston
Systems Database Administrator, Application Development
University of Washington School of Public Health
Office of the Dean
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
David T. Grayston
Sent: Friday, August 01, 2014 12:20 PM
To: RT Users (rt
* * * * /usr/sbin/rt-email-dashboards
0 0 * * 0 /usr/sbin/rt-clean-sessions
Any help appreciated,
David
--
David T. Grayston
Systems Database Administrator, Application Development
University of Washington School of Public Health
Office
is correctly included which seems to
confirm it’s the problem.
Are newer versions of RT
handling this situation better or are there suggested workarounds?
Thanks, David
--
David T. Grayston
Systems &
Database Administrator, Applica
raw SQL.
David
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David T. Grayston Systems Database Administrator
University of Washington School of Public Health
Office of the Dean
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt
that response, any help appreciated.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
Office of the Dean
.
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David T. Grayston Systems Database Administrator
University of Washington School of Public Health
Office of the Dean
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
beyond the Rights for Staff or if
something else might be going on that's keeping them from being able to merge
tickets
Thanks, David
--
David T. Grayston Systems Database Administrator
University of Washington School
upon approval?
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
this issue by disabling the group in question.
Feels like a bit of a database corruption but all seem to be working fine
otherwise.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
happening when the ticket is created via
../rt/SelfService/Create.html
The queues don't have any custom scrips and the Create.html isn't modified - so
far can't determine why this is happening.
Any help appreciated.
--
David T. Grayston
the account
is set as a requestor on the queue but its not showing in the admin ui? But
that should mean it would happen regardless of how the ticket was created.
David
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David T. Grayston Systems Database Administrator
Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the
autoreply to get the desired behavior.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
help appreciated. David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
knowledgeable enough to know
how to install from these. Which as you say would be better than what I've
tried.
David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
-Original
to have gone ok
but I wasn't prompted about upgrading the database at the end from 4.0.4 - did
it happen automatically?
Thanks David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
giving up on it
for now.
David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users
Hi all,
I'm trying to get rt-mailgate working with https which seems kind of difficult
around verifying the certificate.
I was hoping to use this option --no-verify-ssl to successfully test --url
https://myrt.server.edu/rt/; but I'm getting in my fetchmail log Unknown
option: no-verify-ssl.
Thank you for the reply - I tweaked the suggested function and works as desired
- now unprivileged users are dropped in the Create New Ticket page by default.
David
--
David T. Grayston Systems Database Administrator
this redirect to SelfService happens.
Any suggestions on this customization or where to possibly modify the redirect
to the SelfService page is appreciated.
David
--
David T. Grayston Systems Database Administrator
University
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