:)
-gabe
-Original Message-
From: David O'Brien [mailto:[EMAIL PROTECTED]
Sent: Thursday, November 13, 2008 6:44 AM
To: rt-users@lists.bestpractical.com
Cc: Gabriel Cadieux
Subject: Re: assigning tickets
Hi Gabe,
We were experiencing the same issue. After assigning the required
privileges
] Behalf Of Gabriel
Cadieux
Sent: Friday, October 31, 2008 10:52 AM
To: RT Users Mailing List (E-mail)
Subject: [rt-users] (no subject)
hi all!
is there a simple way to get stalled tickets to also show up in the 10 highest
priority tickets that i own along with the open ones?
thanks
Gabriel Cadieux
hi all!
is there a simple way to get stalled tickets to also show up in the 10 highest
priority tickets that i own along with the open ones?
thanks
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613) 608
D'OH.
thanks. lol
-Original Message-
From: Jerrad Pierce [mailto:[EMAIL PROTECTED]
Sent: Friday, October 31, 2008 11:32 AM
To: Gabriel Cadieux
Cc: RT Users Mailing List (E-mail)
Subject: Re: [rt-users] (no subject)
On Fri, Oct 31, 2008 at 11:00, Gabriel Cadieux [EMAIL PROTECTED
thanks, i will give that a shot!
:)
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Friday, October 31, 2008 11:10 AM
To: Gabriel Cadieux
Cc: RT Users Mailing List (E-mail)
Subject: Re: [rt-users] (no subject)
For your first question, you should be able to edit
those
necessary to change ticket ownership (not just own/take/steal tickets)?
Thanks,
-gabe
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 29, 2008 4:26 PM
To: Gabriel Cadieux
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
9:28 AM
To: Gabriel Cadieux; Kenneth Crocker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] assigning tickets
On Thu, 30 Oct 2008 09:12:54 -0400, Gabriel Cadieux
[EMAIL PROTECTED] wrote:
Kenn,
In our configuration using 3.6.7, there are only two users besides root,
myself
i'm so sorry kenn! lol
i must have completely missed that. you're officially also credited for
answering my question :)
-gabe
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 30, 2008 3:55 PM
To: Gabriel Cadieux
Cc: rt-users
haven't created ANY tickets
at all yet... so i guess i would want my first one to be #1000.
thanks all!
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613) 608-4635
Fax. (613) 830-5320
, 2008 at 11:25:39AM -0400, Gabriel Cadieux wrote:
i just want to increment my ticket numbers up to #1000 or something
to start off at a higher number (just to look more normal/professional
than giving out your ticket is #3 or something)...
ALTER TABLE Tickets AUTO_INCREMENT = 1000
hdp
hey all,
using RT 3.6.7..
i'm creating a shell script that will be called by an php page where an
employee here can enter a service work order ticket number and then the script
will use the RT shell to generate a nicer, customer-friendly version of the
ticket, adding certain things (like a
hi list,
why is it that i can't seem to be able to assign tickets to other people,
even when i own them? when i see the main ticket display, it shows my user
as the owner, for example, after taking it... then in the People tab,
only Nobody appears in the list of people to set the owner to.. i
]
[mailto:[EMAIL PROTECTED] Behalf Of Gabriel
Cadieux
Sent: Wednesday, October 29, 2008 12:58 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] easy way to display complete ticket history via RT
CLIshell
hey all,
using RT 3.6.7..
i'm creating a shell script that will be called by an php page
cygwin + perl + rtshell?
you could end up writing to output to a file on your XP box's filesystem if i'm
not mistaken..
-gabe
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of kschmitte
Sent: Thursday, October 16, 2008 10:31 AM
To:
mind sharing how exactly you fixed it so all can benefit (and by all i mean
me.. lol)?
:)
-gabe
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Kenneth
Crocker
Sent: Friday, October 10, 2008 6:09 PM
To: rt Users
Subject: [rt-users] Modify the Create
and
then consider this issue resolved due to the changes applied. i will let you
all know how it turns out.
-gabe
-Original Message-
From: d tbsky [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 02, 2008 9:20 PM
To: Gabriel Cadieux
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt
me to conclude the problem was not necessarely caused, but most
likely exacerbated by the SSL functionality being turned on.
-gabe
-Original Message-
From: Curtis Bruneau [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 08, 2008 9:45 AM
To: Gabriel Cadieux; rt-users
-Original Message-
From: Curtis Bruneau [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 08, 2008 10:03 AM
To: Gabriel Cadieux; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages
Understood, just saying you should still be able to use
i'm sure you can change all that stuff if you edit the raw html/perl stuff.
have a look in there and grep for RT at a Glance or whatever the spelling is
for the string you want..
as for the color, it's probably in the css somewhere if there is some (i'm
guessing)
-gabe
-Original
hi list! happy monday :)
now, i've looked everywhere i can think of and i can't for the life of me find
anywhere to change the default width of custom fields (i.e. enter one value)...
or to set them on an individual field basis.. my new ticket creation page looks
like absolute garbage; i have
that's odd.. maybe there's a bug in 3.6.3?
i have 3.6.7 here and all it sure refuses to let me create a ticket (not
quick-create, the standard one) without entering something in the mandatory
field(s).
although i am still logged in as root, still setting it up.. dunno if that
would change
it sounds to me like you're experiencing the common session storage issue... i
fixed it by enabling dist-stored sessions through apache in RT_SiteConfig.pm
rather than using mysql-stored ones. note that this doesn't actually fix the
problem per-se, but is actually a viable workaround if you
i believe the fix mentioned changing the type from LONGTEXT to LONGBLOB...
-Original Message-
From: Auch, Benjamin [mailto:[EMAIL PROTECTED]
Sent: Friday, October 03, 2008 11:33 AM
To: Gabriel Cadieux; Ian Docherty; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT logs me off
isn't the an upgrade process to change some stuff related to the DB schema
in order to accomodate the new installation/codebase when upgrading to 3.8?
-gabe
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Matt
Simerson
Sent: Friday, October 03, 2008 12:40
i was sure there was some kind of script to be run to convert the tables or
something?
can someone please reference the info i'm talking about here?
thanks.
-gabe
-Original Message-
From: Duane Hill [mailto:[EMAIL PROTECTED]
Sent: Friday, October 03, 2008 12:50 PM
To: Gabriel Cadieux
i was under the impression that the whole point of having RT integrate with
LDAP was to prevent such interaction by unauthenticated users?
just a thought...
:/
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Filipe José Silva
Clemente
Sent: Thursday,
PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Gabriel
Cadieux
Sent: Tuesday, September 30, 2008 7:52 AM
To: RT Users Mailing List (E-mail)
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages
it seems i was too quick to assume that my disabling apache's SSL functionality
worked
i believe the setting refers to creating RT accounts for users who *failed* to
authenticate via an external service such as LDAP..
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Helmuth
Ramirez
Sent: Thursday, October 02, 2008 7:45 AM
To: [EMAIL
the source of the crashes? i'm mildly retarded when it comes to
debugging/coding under linux.
thanks.
-gabe
-Original Message-
From: Mathieu Longtin [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 02, 2008 8:02 AM
To: Gabriel Cadieux
Cc: RT Users Mailing List (E-mail)
Subject: Re: [rt
bump :(
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Gabriel
Cadieux
Sent: Monday, September 29, 2008 3:28 PM
To: RT Users Mailing List (E-mail)
Subject: [rt-users] making RT custom fields layout nicer
i attached a quick screenie of what my ticket
too late. i had read it already. you're fired.
:)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Stephen
Turner
Sent: Thursday, October 02, 2008 8:25 AM
To: Stephen Turner; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Gateway/ITS and IE dialog
maybe try creating a new queue and enabling them for that one and see if that
works?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of David Chandek-Stark
Sent: Thursday, October 02, 2008 12:28 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] User
depends, is that you or management asking? LOL :)
(real answer: i have no idea, but probably, yes. and the number is most
likely gargantuan for realistic purposes.)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Simon
Jester
Sent: Wednesday, October 01,
it seems i was too quick to assume that my disabling apache's SSL functionality
worked to counter this issue;
the server just now crapped out AGAIN with the same symptoms: i clicked a link
this morning after having a firefox window open on RT all night, and was once
again greeted with a white
OpenSSL is far from what i'd call a custom software solution lol
isn't it like.. the most widely used SSL implementation in the world?
stunnel is nothing more than a wrapper allowing you to use it with any protocol.
you could always provide them with the source so they can scrutinize at will.
my similar issue was at every click to anything, not just searching,
and was related to storing sessions in the mysql db instead of on
the filesys. a quick disable of the db-stored-sessions option in RT's
config file fixed it (didn't feel like fixing the actual problem, and
the workaround is fine
ROFL
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Matt
Zagrabelny
Sent: Tuesday, September 30, 2008 2:42 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?
On Tue, 2008-09-30 at 19:39 +,
: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages
2008/9/29 Emmanuel Lacour [EMAIL PROTECTED]:
On Mon, Sep 29, 2008 at 08:12:30PM +0800, d tbsky wrote:
2008/9/27 Gabriel Cadieux [EMAIL PROTECTED]:
i was told it is probably being caused
trying to seek help here before trying to dive into tracing
stuff w/ gdb etc...
:(
i really hope someone can help...
thanks!
(P.S. thanks to everyone on this list for being so nice and helpful so far!
i hope i can return the favor in the future when my install is up and groovy :)
Gabriel
to be able to simply
omit them entirely from the ticket creation page, without having to go
through the entire process of modding the html/perl stuff for every time
the custom fields and their instructions appear.
many thanks!
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure
stuff and create something that can interpret RT's output and translate
it
to a new format.
thanks for all your help.
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613) 608-4635
Fax. (613) 830-5320
: Drew Barnes [EMAIL PROTECTED]
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages
To: Gabriel Cadieux [EMAIL PROTECTED]
Cc: RT Users Mailing List \(E-mail\)
rt-users@lists.bestpractical.com
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1
, then customer address, then more unrelated fields,
then customer phone number... know what i mean?
i would like to be able to organize them in the same way the elements of the
drop-down select boxes can be organized by assigning them an order value.
please help!
thanks a lot ppl!
Gabriel Cadieux
someone
please offer an alternative, or if not easily feasible, at least some advice as
to
how to begin/proceed in the coding modification direction?
many thanks!
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel
with the way RT works, i'm trying to learn as i
go.. I got the O'Reily book RT Essentials with me, which is a great asset, but
trying to find what i want in it it's like trying to find a specific passage in
a book you've never read... you don't know where to start looking. :(
thanks!
Gabriel
?
i have seen several different layouts/colors for RT in screenshots,
is that just because of diff. versions ppl are using or because
they actually changed it all manually?
thanks!
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131
page).
many thanks!
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613) 608-4635
Fax. (613) 830-5320
www.securetechnologies.ca
___
http://lists.bestpractical.com/cgi
;,
which did nothing useful, so after i managed to fix the issue i ran a
ALTER TABLE sessions CHANGE a_session a_session LONGTEXT;, which i hope
brings it back to its standard type? please let me know if this is correct.
thanks.
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure
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