Re: [rt-users] Upgrade RT and migrate to postgresql

UNSUBSCIBE On 4 August 2014 09:28, Sternberger, Sven wrote: > Hi! > > we want to upgrade our RT from 3.8.7 to 4.2.6 > and we want to migrate from mysql to postgresql. > > Is it possible to combine these 2 steps, or is > it better to first upgrade the RT and in a second step > migrate to postgresq

[rt-users] Upgrade from 3.6.1 to 3.8.8

ed updates to the DB being needed - I'd appreciate any pointers to the SQL which would be needed. Thanks, Kevin Bailey

[rt-users] Migrate and upgrade RT

failed in require at (eval 2) line 1.\n [Thu Dec 09 16:53:06 2010] [error] Can't load Perl file: /usr/share/request-tracker3.6/libexec/webmux.pl for server cyclone2.freewayprojects.com:80, exiting.. I will start looking through the docs etc but thought I'd ask for some pointers first

Re: [rt-users] Can't send out email after moving RT

again from scratch.  I'll ask for pointers RE migration on the list. Thanks, Kevin Bailey On 09/12/10 16:38, Kevin Falcone wrote: On Thu, Dec 09, 2010 at 04:35:45PM +, Kevin Bailey wrote: Here's the log messages I found in syslog - I'm just looking through the

Re: [rt-users] Can't send out email after moving RT

/) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 1423. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1423)#012 On 09/12/10 16:32, Kevin Bailey wrote: I'll look at upping the debug level.  Not sure how - but I'll get the book out and look through the config file.

Re: [rt-users] Can't send out email after moving RT

I'll look at upping the debug level.  Not sure how - but I'll get the book out and look through the config file. Thanks, Kevin On 09/12/10 13:57, Kevin Falcone wrote: On Thu, Dec 09, 2010 at 12:40:18PM +0000, Kevin Bailey wrote: Hi, Hopefully a quick pointer is w

Re: [rt-users] Can't send out email after moving RT

I've been asked about the output from the logs. Currently there is no log file at all - so I'll have a look at setting the debug level for the logs. Cheers, bailey86 On 09/12/10 12:40, Kevin Bailey wrote: Hi, Hopefully a quick pointer is what I need. We've

[rt-users] Can't send out email after moving RT

eed to set up RE the mail server (Postfix). Any pointers gratefully received. Regards, Kevin Bailey -- Kevin Bailey Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com Email: kbai...@freewayprojects.com Phone: +44 (0)1752 267090

Re: [rt-users] How do I allow ticket creation for a user

note is that the user will then be able to use the normal interface to view *all* tickets in the queue - even if they are not the requestor. Thanks for the pointers, Kev Kevin Bailey wrote: Hi, I've allowed a user to log in to view tickets - and this is really good in the SelfService

[rt-users] How do I allow ticket creation for a user

Hi, I've allowed a user to log in to view tickets - and this is really good in the SelfService area. However,, they can't create a ticket - what permissions do I have to give where to allow a user to create a ticket in a single queue via the web interface. Thanks, -- *Ke

Re: [rt-users] HTTPS - does it work - try again - SOLVED

Kevin Falcone wrote: On Wed, Oct 14, 2009 at 07:06:03AM +0100, Kevin Bailey wrote: support: support rt # support: support kbailey nstone gpeter rt: "|/usr/bin/rt-mailgate --queue support --action correspond --url [1]http://cyclone.example.com/rt"; in the al

[rt-users] HTTPS - does it work - try again

63.6.1-4 I'd like to use https://cyclone.example.com/rt for the web address as it's more secure. Currently we haven't set up a certificate on that address. Does HTTPS work with RT? I had set this up but it didn't seem to work properly. Cheers, -- *Kev

Re: [rt-users] Permission denied

h RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- *Kevin Bailey* Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com <http://www.freewayprojects.com/> Email: kbai...@freewayprojects.com <mailto:kbai...@freewayproje

[rt-users] https - does it work without a certificate?

Hi, Me again! I've set up support: support rt # support: support kbailey nstone gpeter rt: "|/usr/bin/rt-mailgate --queue support --action correspond --url http://cyclone.example.com/rt"; in the aliases file. RT version is: ii request-tracker3.63.6.1-4 -

[rt-users] Permission denied

Hmmm... strange I'm getting a response of 'Permission denied' when from an external client I'm trying to respond to a ticket. This was working OK - very unlike these sorts of systems to be inconsistant?!? Any ideas -- *Kevin Bailey* Director/Programmer - Freeway

Re: [rt-users] Adding support@ emails to queue - sort of solved - what about HTTPS?

0-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500 >>> Kevin Bailey 13/10/2009 7:02 am >>> Hi, We have a system which was set up by another admin to create new tickets when an email is received at supp...@example.com. A ticket is then created in a defaul

[rt-users] Adding support@ emails to queue

x27;m wondering why the admin decided to use fetchmail. Also, I believe procmail is a possible way to do this. Any pointers gratefully received, -- *Kevin Bailey* Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com <http://www.freewayprojects.com/>