Re: [rt-users] RTFM - Topics
On Fri, Feb 25, 2011 at 11:08:11AM -0800, Kurt Engle wrote:
> They do not have the 'Configuration' option under RTFM. When this group of
> users clicks on the
> RTFM link on the Left Hand menu, they only see the options
> "Overview"
the 'Admin Topics' but they still do not see the 'Configuration' option when
they click on RTFM from the main Left Hand side menu items.
Thanks,
-kurt
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 10:39:47 AM
Subject: Re:
ew 'Topics' to place their articles under.
Hope that helps,
Kurt
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 9:38:58 AM
Subject: Re: [rt-users] RTFM - Topics
On Fri, Feb 25, 2011 at 09:30:35AM -0800, Kurt Engle wrote:
&g
lass, which is not a problem,
but I also have to create the 'Topics' within that class, which is a problem.
Once I have created the Class and the Topic tree, my 'SIS' group of users can
add articles without any restrictions.
I hope that helps, please let me know if I need to provi
ought it would do.
I am more than willing to read documentation on this, but I have not found any
that explains that rights associated with RTFM.
Thanks for help,
Kurt Engle
triggered only on
Correspondence:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $ownerid = $ticket->Owner;
return 0 unless ($trans->Type eq 'Correspond' &&
your owner comparison);
Good luck.
Kenn
LBNL
On Fri, Feb 11, 2011 at
heck for a "correspond" transaction to your
condition.
Kenn
LBNL
On Fri, Feb 11, 2011 at 11:37 AM, Kurt Engle < en...@4j.lane.edu > wrote:
I have created a scrip that successfully notifies owners but now I need to be
able to only run this scrip when a specific owner is
return 0;
}
So far, this scrip does not discriminate based on the ticket owner.
Thanks for your help
--
Kurt Engle
. Basically, sending email to
-reso...@rt.blah with a line in the /etc/aliases file that would look
like:
-resolve: "|/etc/smrsh/rt-mailgate --queue --action resolve
--url https://rt.blah";
Is this possible?
Kurt Engle
7;s account, if it is external, can
have and external and internal password.
Kurt Engle
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Wednesday, January 12, 2011 3:11:45 PM
Subject: Re: [rt-users] Set User Password
On Wed, Jan 12, 2011 at 04:58:02PM -0600, Joh
e Custom Fields within the
class are also assigned to the user group but the group 'Everyone' has 'See
Custom Field' assigned.
I am able to create the Class as 'SuperUser' but I would like to delegate the
creation of Topics to someone else.
Thanks for the help.
K
$ExternalAuthPriority, ['My_LDAP']);
Set($ExternalInfoPriority, ['My_LDAP']);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreate, 1);
Set($AutoCreateNonExternalUsers, 1);
Kurt Engle
#x27;Topic Tree' for the class.
Am I interpreting the rights in RTFM correctly?
Thanks for your help.
Kurt Engle
Hit it right on the head.
Ran the force install Scalar::Util and all is well.
How did you know that this was the issue?
Kurt Engle
Network Engineer
4J Schools
From: "James Moseley"
To: "Kurt Engle"
Cc: "rt-users"
Sent: Tuesday, December 28, 2010 5:05
failed in require at (eval 2) line 1.\n
I have loaded 0.18 and things are still down.
Any ideas or any more information needed?
Thanks,
Kurt Engle
hat uses "Notify Other Recipients" and a
custom template that pulls the email address out of the Custom Field and
creates a 'To:' address that sends an e-mail to the specified address.
Ken and Kevin... thanks for all your help.
Kurt Engle
Network Engineer
4J Schools
Yes, I understand that it is not. My first example below is returning nothing.
On 14 Dec 2010 13:53, Kurt Engle wrote:
> I have tried FirstCustomFieldValue('NotifyEmail') but it returns
> nothing. But I can look at the ticket and it shows the value that I
> would expect
Values Unimplemented in
Text::Template::GEN14.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Tuesday, December 14, 2010 10:40:33 AM
Subject: Re: [rt-users] notification
On Tue, Dec 14, 2010 at 09:50:38AM -0
My result is this: RT::ObjectCustomFieldValues=HASH(0x2b9a63a9c110)
But I cannot figure out how to get the value out of the Hash.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Tuesday, December 14, 2010 8:19:16 AM
() } has been created
Time to go to work
I really appreciate your help with this. Once I get this solved, RT will
provide some much needed customization for our environment.
Thanks,
Kurt Engle
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Monday, Decemb
same
time.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: "Kenneth Crocker"
To: rt-users@lists.bestpractical.com
Sent: Monday, December 13, 2010 12:12:50 PM
Subject: Re: [rt-users] notification
Kurt,
Not sure why you start the scrip with a "{" and end with
ssfully sendout
e-mail, then I can start trying to figure out why my code is broken.
Kurt Engle
From: "Kevin Falcone"
To: "Kurt Engle"
Sent: Monday, December 13, 2010 11:34:58 AM
Subject: Re: [rt-users] notification
On Mon, Dec 13, 2010 at 11:15:33AM -0800, Kurt En
uot;}
Subject: New Ticket #{ $Ticket->Id() } has been created
Time to go to work
--
In my debug log, I am not even seeing the script being called that contains
this template. If I strip everything above the 'To:' field, the scrip and
template g
struct the To: field:
To: { $toAddress }
Subject: Ticket #{ $Ticket->Id()} {$Ticket->Subject()}
A new ticket has been created for you in the HelpDesk Queue.
{ $RT::WebURL } Ticket/Display.html?id={ $Ticket->Id() }
However, I keep getting 'recipient not found'.
Kurt Engle
That is correct. But how do I make use of the RT::Action::SendEmail module to
send the notification incorporating my To: field. Or is there a better way to
send out a custom notification?
Thanks for the help,
Kurt Engle
From: "Kevin Falcone"
To: rt-users@lists.bestpractical
. But, it seems that RT has some internal
module(s) that handle what the nasty perl code is doing.
I can see the RT::Action:SendEmail module, but how do I incorporate that into a
script that allows me to do what I am looking to do?
Thanks,
Kurt Engle
fined.pm:64)
If I remove the 'my $ownerid = $orgs{$cfvalue};' line the error goes away and,
of course, the last line does not work.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: "Kenneth Crocker"
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2
the ticket.
Does that change this process?
Kurt Engle
From: "Kenneth Crocker"
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2, 2010 9:25:25 AM
Subject: Re: [rt-users] Notify based on CF
Kurt,
I agree with Kevin. The following is a simple scrip that sets the Owner
Engle
From: "Josh Narins"
To: "Kurt Engle" , "rt-users"
Sent: Thursday, December 2, 2010 6:26:56 AM
Subject: RE: [rt-users] Notify based on CF
Do you want a partial solution, to get started?
I installed RT::Extension::ExtractCustomFieldValues and I t
the matching and set the owner, and
another to do the notification?
Thanks for the help,
Kurt Engle
From: "Kevin Falcone"
To: rt-users@lists.bestpractical.com
Sent: Thursday, December 2, 2010 7:03:03 AM
Subject: Re: [rt-users] Notify based on CF
On Wed, Dec 01, 2010 at 04:
Location=X . When
the CF Location=Y, I want a different tech notified, etc...
Thanks for any help..
Kurt Engle
am unable to create this child ticket
in a Q that is different from the original ticket's Q. Is this simply a rights
issue for me? I have messed with the rights with no success. I am able to
completely move the ticket from one Q to another, but the child ticket process
is eluding me.
Th
ut Scrips with conditions=0 and followed
directions to get RT running again.
So, my question is how to disable a Global Scrip without deleting it? Should I
set the Condition to a 'User Defined' setting? If so, what is that process.
Thanks,
Kurt Engle
Can someone give me a quick explanation as to what 'Subject Tags' are or could
be used for in a queue?
Also, during my testing of 'Subject Tags' to see what they do, I enter the
Subject Tag for a Q and hit save, go back into the configuration for that Q and
the 'Subject Tag' is gone and nothin
instructions on how to do this?
Thanks
Kurt Engle
Network Engineer
Eugene 4J Schools
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
that I am looking for.
Thanks
Kurt Engle
Eugene 4J Schools
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
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