We just left the old one behind for reference in case we needed it, and moved
over all active tickets to the new system.
-Mark
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Michael Steen
Sent: Thursday, August 04, 2011 7:29 PM
To:
# more rt3.conf
VirtualHost *:80
ServerName rt.domain.com
ServerAdmin root@localhost
DocumentRoot /opt/rt3/share/html
Alias /robots.txt /var/www/html/robots.txt
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
AddDefaultCharset
You would have to enable pop on gmail, and setup fetchmail.
http://requesttracker.wikia.com/wiki/POP3Mailgate
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nanastasiou
Sent: Tuesday, May 24, 2011 11:12 AM
-UserMembersObj;
my $res = '';
# walk through members of group
while ( my $userObj = $addGroupMembersObj-Next) {
my $email = $userObj-EmailAddress;
next unless $email; # email can be empty
$res .= ', ' if $res;
$res .= $email;
}
$res;
}
Mark Jenks
Network Administrator
[IOD
Me too! :)
Thanks!
-Mark
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Susan McClure
Sent: Wednesday, April 20, 2011 2:29 PM
To: RT-Users; Ken Crocker
Subject: Re: [rt-users] Users Handbook
Kenn
Make
I posted something out here, and now the link is showing up in Google
search, and I want to get rid of it.
Is there a way to completely remove a post?
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg27228.ht
ml
Mark Jenks
Network Administrator
1030 Ontario
? Could we remove my original post from
gossamer? Or how do I get the robots.txt file to work?
I know they can only get to the front screen of RT without logging in,
but I don't want it to show up in google search at all.
Thanks!
-Mark
Mark Jenks
Network Administrator
1030
AM
To: Mark Jenks
Cc: RT-Users@lists.bestpractical.com
Subject: RE: Google crawlers.
http://www.google.com/support/webmasters/bin/answer.py?hl=enanswer=1647
34
If you own the site, you can verify your ownership in Webmaster Tools
and use the verified URL removal tool to remove an entire
I am running 3.8.8 and AT 1.2.4b1.
What are the comments for? I add comments and nothing shows up
anywhere? Even in history.
-Mark
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com
.
phone_5703424...@iod-mas
I tried phon...@iod-mas and it didn't find a principal.
Any help?
Thanks!
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com mailto:mark.je
?
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com mailto:mark.je...@iodincorporated.com
920-406-3702
CONFIDENTIALITY NOTICE: The information contained in this email message,
including any attachments, may be
privileged, confidential and otherwise
, 2010 4:52 PM
To: Mark Jenks
Cc: rt-users
Subject: Re: [rt-users] RTx-Tags clearing?
On Wed, Sep 15, 2010 at 17:39, Mark Jenks
mark.je...@iodincorporated.com wrote:
I have the clould configured and working great. Except one of the new
employees starting putting extra stuff in there and have made
attachment that is located in the
tickets.
Thanks for pointing me in the right direction!
-Mark
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com mailto:mark.je...@iodincorporated.com
920-406
I'm just going off memory of what I have read, but can't you have more
than one LDAP to look up against and have the AutoCreate in the LDAP
portion of the config?
Maybe have one for RT=Privileged and one for non-RT=normal autocreate?
-Mark
-Original Message-
From:
I just added this to mine.
In the Global Autoreply template, I added:
You can check the current status and history of the request at:
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
To the end before the thank you.
-Mark
-Original Message-
From:
Do you have a Return 1; in the Condition and/or Prep code?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John
Beranek
Sent: Wednesday, August 18, 2010 9:23 AM
To: rt-users@lists.bestpractical.com
Subject:
.
Am I missing something?
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com mailto:mark.je...@iodincorporated.com
920-406-3702
CONFIDENTIALITY NOTICE: The information contained
Something like this would be great for V4. Search RTFM and send
responses.
Or at least a plugin?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max
McGrath
Sent: Friday, August 13, 2010 8:40 AM
To: G.Booth
Cc:
How does this happen? The user didn't do anything special, they just
went to send it and just it started repeating the Update.
Also, there are a few people here that when they are typing it sends
automatically before they are done. I think these are people that
double-space a lot when
I use LdapBrowser to validate my ldap credentials and look inside of AD
when needed.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eugene M.
Evans
Sent: Tuesday, August 10, 2010 7:33 PM
To: rt-users@lists.bestpractical.com
According to earlier in the thread:
We've found the lower-bound on the extension. Looks like it's 3.8.3. And
you _really_ ought to be running at least 3.8.5 or newer.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Anyone have any suggestions why the below is not working?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mark
Jenks
Sent: Wednesday, August 04, 2010 1:00 PM
To: Christian Loos
Cc: rt-users
/SendEmail.pm:331)
[Thu Aug 5 19:28:21 2010] [info]: Ticket 1543 created in queue
'Systems' by mark.jenks (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:671)
-Original Message-
From: Mark Jenks
Sent: Thursday, August 05, 2010 11:39 AM
To: Mark Jenks; Christian Loos
Cc: rt-users
Okay! Figured it out.
Set Priority should be:
$self-TicketObj-SetPriority( 100 );
Also, I needed a Return 1; in the preparation line.
-Original Message-
From: Mark Jenks
Sent: Thursday, August 05, 2010 11:39 AM
To: Mark Jenks; Christian Loos
Cc: rt-users@lists.bestpractical.com
To: Mark Jenks
Cc: rt-users@lists.bestpractical.com
Subject: Re: Email Priority.
Create a scrip 'On Create' with the following 'Custom action cleanup
code':
my $ticket;
my $attachment = $self-TransactionObj-Attachments-First;
return 1 unless $attachment;
my $prio = $attachment-GetHeader('Priority
To: Mark Jenks
Cc: rt-users@lists.bestpractical.com
Subject: Re: Email Priority.
You have to create a new scrip with:
Description: On Create Set Priority
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
and my code in 'Custom action cleanupcode
Sounds like custom fields to me.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Robert
Urban
Sent: Wednesday, August 04, 2010 7:23 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] form-workflow
?
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com mailto:mark.je...@iodincorporated.com
920-406-3702
CONFIDENTIALITY NOTICE: The information contained in this email message,
including any attachments, may be
privileged, confidential and otherwise protected
You need to create a scrip to send to CC's. Just like the requestor
one.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of jendras
Sent: Monday, August 02, 2010 2:38 AM
To: rt-users@lists.bestpractical.com
Here is a crazy idea that I'm sure will have some kickback. But you can run
more than one version of RT on the same box. Archive the old one and start a
new one and learn from the lessons?
-Mark
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
of users created on RT with
npa-nxx-x...@domain.
Can I just not create those accounts if they are from @domain?Pretty
much a ticket with no requestor?
Mark Jenks
Network Administrator
iod incorporated
mark.je
I added:
Set($DefaultQueue, 'Help');
To my RT_Siteconfig.pm
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Hossein
Rafighi
Sent: Wednesday, July 07, 2010 1:06 PM
To: rt-users@lists.bestpractical.com
removed the Asset button on the left, or
breaks it completely.
Thanks!
-Mark
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com mailto:mark.je...@iodincorporated.com
920-406-3702
, and group rights are all set up.
When I click on the Applies to and get the error:
could not find component for path
'/Elements/RT__FM__ClassCollection/ColumnMap'
Thanks!
Mark Jenks
Network Administrator
iod
and taker.
I've looked around, what am I missing?
Mark Jenks
Network Administrator
iod incorporated
mark.je...@iodincorporated.com mailto:mark.je...@iodincorporated.com
920-406-3702
CONFIDENTIALITY NOTICE
and taker.
I see that you can set permissions on owner, which is great. But what
do I set for Watcher so they get an email notification of a new ticket?
I've looked around, what am I missing?
Mark Jenks
Network
I am seeing this too. Are you referring to the git stable, or the git
3.99 ?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Tuesday, June 22, 2010 1:10 PM
To: Alyssa Hardy
Cc:
I installed EmailParser.pm. I'll let everyone know if this fixes this
issue with my Outlook 2007.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Tuesday, June 22, 2010 4:09 PM
To: Mark Jenks
Cc: Alyssa Hardy; rt-users@lists.bestpractical.com
Subject: Re
I have this installed as a template and really like the way it will work
for people outside of the company..
http://wiki.bestpractical.com/view/AutogeneratedPassword
But, there is something that I'm not sure how to do. If the user is a
first time user, and submits a ticket via email, a
That's exactly what I was just thinking.
How in the template can I check to see if it is coming from @domain.com, and
skip the generation?
-Original Message-
From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org]
Sent: Friday, June 18, 2010 11:24 AM
To: Mark Jenks
Cc: rt
Pierce [mailto:jpie...@cambridgeenergyalliance.org]
Sent: Friday, June 18, 2010 11:24 AM
To: Mark Jenks
Cc: rt-users
Subject: Re: [rt-users] AutoGeneratedPassword and LDAP
that can be done in the template to check if the user is an LDAP user and
not generate a password for them? I want my
So you're saying it should be this? Like I said, I'm pretty much
trying to hack my way through this. If you could complete this for me,
it would be great.
Do I need to do anything to domain.com to escape the . ?
if (($Transaction-CreatorObj-id != $RT::Nobody-id)
-boun...@lists.bestpractical.com] On Behalf Of Mark Jenks
Sent: Friday, June 18, 2010 12:17 PM
To: Jerrad Pierce
Cc: rt-users
Subject: Re: [rt-users] AutoGeneratedPassword and LDAP
I'm not a programmer anymore (Gave it up 15 years ago), but I do some scripting
now and then.. But this is what I came
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