Re: [rt-users] sendmailpipe returns EX_TEMPFAIL

On 08/14/2013 07:35 AM, Kevin Falcone wrote: >> So maybe the problem is solved? I did have PerlOptions +Parent in the >> apache configuration before, but maybe not correctly? I checked the >> other application's vhosts file and it _does_ have PerlOptions >> +Parent. > > While PerlOptions +Parent i

Re: [rt-users] Searching and comparing two date field values instead of value with supplied valid

On 08/12/2013 11:39 AM, Landon wrote: > The help I need though is on comparing dates using RT::Date or > something. If I load the CF.{ServerCreated} and the Created value how > do I compare them reliably in modules? > > Would this work? > ... > my $ServerCreated = DateTime::Format::MySQL->parse

Re: [rt-users] Migration Prep

On 08/09/2013 06:36 AM, Paul O'Rorke wrote: > When I look at syslog I see the following during startup: > > > Aug 9 08:28:04 rt4 RT: DBI > connect('dbname=rtdb;host=localhost','rtuser',...) failed: Can't connect > to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) > at /usr/l

Re: [rt-users] Migration Prep

On 08/02/2013 10:04 AM, Kevin Falcone wrote: > On Fri, Aug 02, 2013 at 12:49:47PM -0400, Asif Iqbal wrote: >> Please show a log of your make upgrade-database step >> >>* 3.9.8 >>* 4.0.1 > > That's definitely skipping steps. > > It should read: > * 3.9.8 > * 4.0.0rc2 > * 4.0.0rc4 > *

Re: [rt-users] Postfix sendmail returning status code 75

On 07/31/2013 12:55 PM, Nathan Cutler wrote: > postfix/sendmail[26576]: fatal: wwwrun(30): No recipient addresses > found in message header > > My "sendmail wrapper" is now in place and I will be watching closely > tomorrow. Today from what I managed to capture it looked like nothing > (or only on

Re: [rt-users] Error when creating ticket after 4.0.6 --> 4.0.16 upgrade

On 07/30/2013 07:25 AM, Max McGrath wrote: > Dug into the code...looks like I put some custom code in Create.html: > > 119 % if (QueueObj ->Name eq 'Desk Tasks') { > 120 <& /Elements/EmailInput, Name => 'Requestors', Size => undef, > Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddr

Re: [rt-users] Error when sending or reciving mail (fork::abort: address space needed by xxx)

[Posted back to the list for posterity.] On 07/24/2013 11:43 AM, John Rouillard wrote: > On Tue, Jul 23, 2013 at 03:13:13PM -0700, Thomas Sibley wrote: >> On 07/23/2013 09:19 AM, scott.dalzell wrote: >>> i have done some research and rebasing might be the answer. >>>

Re: [rt-users] Notifications are sent before status and custom field changes are applied?

On 07/23/2013 12:56 AM, Craig Ringer wrote: > Do any of the other RT users here know of a reason *not* to use > TransactionBatch for sending email notifications? Be wary of $self->TransactionObj in TransactionBatch scrips; it isn't guaranteed to be the transaction that matched the scrip condition

Re: [rt-users] Error when sending or reciving mail (fork::abort: address space needed by xxx)

On 07/23/2013 09:19 AM, scott.dalzell wrote: > Hi Guy > > i am running RT4.0.12 using a mysql 5.6.10 under cygwin 2.774 and i am > having a major issue It's rather brave to use Cygwin for a production RT instance. > When i try and and reply to a ticket or create a ticket via email i get the > fo

Re: [rt-users] Error when adding user to RT 4 (email exists)

On 07/23/2013 02:31 PM, window camera wrote: > Thanks. Unfortunately there is nothing like that in the latest RT > version. Plus, this is an unprivileged user, so it probably wouldn't > show up anyway. Not sure. Tools -> Configuration -> Users The search form shows up there. Unprivileged users

Re: [rt-users] SOS:: many mysql processes are killing RAM, why?

On 07/19/2013 11:29 AM, Alex Decalli wrote: > Great, thanks for information. > > here u can find my settings > > http://stevieweewee.wordpress.com/2013/07/19/mysqltuner/ > > http://stevieweewee.wordpress.com/2013/07/19/my-cnf/ > > Please tell me whatever might cause this. A clue even.. > > By t

Re: [rt-users] SOS:: many mysql processes are killing RAM, why?

On 07/19/2013 08:42 AM, Alex Decalli wrote: > Hi. > > I have RT 3.8 on mysql 5.1 on ubuntu 11.04. Why do I have many mysql > processes they are bringing down RAM. > check it out > > http://i1329.photobucket.com/albums/w556/samanka80/other/sql-mem_zps4c623183.jpg > > innodb_buffer_pool = 3G, 12G

Re: [rt-users] How to update CF via scripted mySQL commands

On 07/19/2013 06:10 AM, scott.dalzell wrote: > i have got abit further with this issue and i have got a perl script that > does what i need it to do and edit the mysl database, however when i add > this code into RT as a scrip i get the following error in the error.log. Updating the RT database vi

Re: [rt-users] SLA extension with prior Scrip setting SLA CF

On 07/17/2013 12:10 PM, Mark D. Nagel wrote: > We ran into a problem that I think may be solvable with use of > TransactionBatch, but may > require changes to the SLA extension. Or perhaps not. Thus this question, > which is > > We are using the ExtractCustomFieldValues extension to indica

Re: [rt-users] What do "first", "last" and "all" mean in --transaction on rt-crontool?

On 07/16/2013 08:48 PM, Craig Ringer wrote: > They're not related to database-level transactions since RT doesn't make > use of them. This is wrong. RT _does_ make use of DB transactions. grep for BeginTransaction and/or Rollback. > It looks like --transaction picks an *existing* transaction to

Re: [rt-users] How to customize/redirect default Logout Page?

I suspect you didn't clear your Mason cache like Chris suggests. That said, you can avoid modifying Logout.html. There's a "Default" callback in NoAuth/Logout.html which you can use to modify the URL redirected to. This lets you have RT redirect to the CAS endpoint's logout URL.

Re: [rt-users] LDAPImport size limit woes

On 07/11/2013 12:55 AM, Nathan Cutler wrote: >> You might contact the admins of the server and ask if they can enable >> the paging extension or something. It's strange that it's not >> supported; it's been around for _ages_. > > Thomas: OK, I will ask them. Is this the one: > > http://www.rfc-e

Re: [rt-users] Mandatory Custom Field Privileges

On 07/10/2013 02:33 PM, Tim Wiley wrote: > I'm setting the validation field in the Basic CF config to "(?#Mandatory)." Ok, good. > * What's unexpected is if a user has SeeCustomField, but not > ModifyCustomField on a mandatory CF, at ticket creation they get the > error "MyCustomField: Input must

Re: [rt-users] LDAPImport size limit woes

On 07/10/2013 12:49 PM, Nathan Cutler wrote: >> What LDAP server are you running? > > I don't know. It (the server) is not under my control, so I'll just > have to stick with kludge I've been using until now. You might contact the admins of the server and ask if they can enable the paging extensi

Re: [rt-users] Mandatory Custom Field Privileges

On 07/09/2013 05:08 PM, Tim Wiley wrote: >> Not letting one group of users see a set of CFs is possible with RT's >> rights, provided you haven't granted rights too widely at the global >> level. You may need to rejigger some of your rights first to be less >> global and more role/group/object spe

Re: [rt-users] LDAPImport size limit woes

On 07/10/2013 02:15 AM, Nathan Cutler wrote: > [Wed Jul 10 09:10:42 2013] [error]: LDAP search failed Critical > extension not available > (/usr/lib/perl5/vendor_perl/5.16.2/RT/Extension/LDAPImport.pm:1237) > LDAP search failed Critical extension not available This is an error from your LDAP serve

Re: [rt-users] Mandatory Custom Field Privileges

On 07/09/2013 02:20 PM, Tim Wiley wrote: > GroupA are workers in & effectively own Queue1. GroupA requested a > number of custom fields for their queue that help facilitate better > reporting on tickets. Because of the reporting nature of these custom > fields, GroupA has requested that only they

Re: [rt-users] How do you check the value of a Transaction CustomField

On 07/03/2013 03:18 AM, scott.dalzell wrote: > Just a note the above works for the Ticket Custom Field if i change the > > $cf->LoadByName(Queue => $trans->QueueObj->id,Name => "Alert_Support_T"); > to > cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "Alert_Support"); RT::CustomField->L

Re: [rt-users] RT Scrip

On 07/02/2013 06:37 AM, Bryon Baker wrote: > it would be nice if there was a place people could put their scrips. A very good way to distribute custom scrips, actions, and conditions is to package them up into proper Perl classes and put them in an extension you publish to CPAN. That way they're

Re: [rt-users] Can you run RT on the same server as Twiki?

On 07/02/2013 11:42 AM, Sherri McGurnaghan wrote: > [crit]: Something went wrong while trying to run RT's standalone web server: > > Can't locate FCGI.pm in @INC (@INC contains: > /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib > /etc/perl /usr/local/lib/perl/5.14.2 /usr/loca

Re: [rt-users] Create child/parent ticket on another queue

On 06/26/2013 09:58 PM, nonnick wrote: > Hi all, > > How can i create a child ticket on another queue. > > For example: > Ticket A has been created in queue X. Team in queue X can not resolve by > themselves, must be request queue Y do somethings then team X can resolve > ticket. How can they c

Re: [rt-users] External Authentication

On 06/26/2013 10:25 AM, Bryon Baker wrote: > I agree Thomas. > > As stated before I have the correct information and setup for the > ODBC drivers I have tested this with isql and tsql and I wrote a > quick perl scrip to test the connection string and that works. > > What I can's figure out is wha

Re: [rt-users] Queue owner and Queue Admin Cc

On 06/26/2013 03:09 AM, Mohammadali Mobli wrote: > I want a specific person to get email when a ticket comes in to a specific > queue. (I have already added Admin Cc but it does not work it gives an > error no recipient found no email sent.) > Now the weird thing is on one queue i have this setup

Re: [rt-users] External Authentication

On 06/26/2013 10:03 AM, Bryon Baker wrote: > Update > Working with the first error I created a SQLServer.pm with the correct > connect string. (I tested using Perl). > Now I get this error. > DBD::SQLServer initialisation failed: Can't locate object method "driver" via > package "DBD::SQLServer"

Re: [rt-users] External Authentication

On 06/25/2013 02:05 PM, Bryon Baker wrote: > Sorry I screwed on both. > > Made change and now I get the following messages. LDAP works by the way. > > [Tue Jun 25 20:58:13 2013] [debug]: Attempting to use external auth service: > Connect_MSSQL > (/usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/Ex

Re: [rt-users] External Authentication

On 06/25/2013 01:45 PM, Bryon Baker wrote: > Not a typo > > I am trying to us a Microsoft SQL database not MySQL. Please keep replies on the list. And look more closely at what you typed. One has a single underscore, the other two. I know you're using MSSQL not MySQL.

Re: [rt-users] External Authentication

On 06/25/2013 01:39 PM, bba...@copesan.com wrote: > 'Connect_MSSQL' => { ## GENERIC SECTION Typo. Compare above to message below. > [Tue Jun 25 20:32:34 2013] [debug]: Invalid service type for UserExists: > Connect__MSSQL > (/usr/lib/perl5/vendor_perl/5.16.2/RT/Authen/ExternalAuth.pm

Re: [rt-users] CustomField Transactions Options?

On 06/25/2013 01:22 PM, Kai Storbeck wrote: > And for our custom action prepare (or cleanup, I never know which to pick): Prepare should be used to do any work needed to do the action's business, or to check some further conditions (depends on the action). No changes should ever be made in prepar

Re: [rt-users] RT and SSO with SAML

On 06/18/2013 05:58 AM, Ruslan Zakirov wrote: >> - logout waits 1 second (default), and go back to login page, so I'm >> authenticated again. I think I need to change the logout link in the >> code? > > Yes. Very specific to setup, so there is no direct solution that works > for everyb

Re: [rt-users] Question about restricting queues

On 06/18/2013 11:08 AM, Kevin Falcone wrote: > On Mon, Jun 17, 2013 at 02:33:07PM -0400, Chris Hall wrote: >>I've got a bit of a weird problem, and wondered if anybody has a solution >> for it. >>We have several queues, and a few are grouped up by name. For example: >>Queue A tier 1 >>

Re: [rt-users] RT 4.0.8 - rt-mailgate hangs on authenticated RT server

On 06/17/2013 03:06 PM, Duncan Napier wrote: > I understand that to get around this, you open up areas of the server to the > the localhost (127.0.0.1) so no authentication is required. I have tried a > bunch of fixes, but none seem to work. They seem require NoAuth areas of the > rt directory h

Re: [rt-users] Can a scrip do a search like RT::Client::REST does?

On 06/13/2013 10:52 AM, Landon wrote: > Thanks Ken. The document I found was > at http://bestpractical.com/rt/docs/4.0/RT/Search.html You don't want RT::Search for this. You want to use the RT::Tickets class using the ->FromSQL method, which accepts TicketSQL. There are docs and plenty of examp

Re: [rt-users] Export Missing Fields Break Tabs

On 06/12/2013 06:10 AM, Robert Gabriel wrote: > Are there any major differences between feed spreadsheets and CLI output? Yes, the CLI output does not attempt to be importable by a spreadsheet. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training

Re: [rt-users] REST vs GUI: huge performance diference

On 06/11/2013 01:42 PM, Ram wrote: > Hey folks. I'm using rt 4.02 via REST and I noticed a surprising > difference in performance between using the RT web GUI where a certain > query takes less than one second and the RT command line where the same > query takes close to four seconds. > > rt ls 'r

Re: [rt-users] Slow query on CFs

On 06/04/2013 06:03 AM, Vegard Vesterheim wrote: > A RT (TicketSQL) query like this: > > Queue = 'drift' AND ( Status = 'new' or Status = 'open' or Status = > 'stalled' ) AND ( CF.{utstyr} = 'ufisaweb.uninett.no' OR CF.{utstyr} = > 'dss2.uninett.no' OR CF.{utstyr} = 'myrhauk.uninett.no' OR CF.{u

Re: [rt-users] Alert Group when a ticket in placed into stall

On 05/31/2013 09:09 AM, globo wrote: > Does anyone have a script to alert a group when a ticket/request is placed > in a Stall condition. > > but I cant find the Condition (On Stall ) when setting up the script The other answers you received will work, but if you'd like you can fairly easily ad

Re: [rt-users] Q: RT4: adding addresses to the $RedistributeAutoGeneratedMessages list

On 05/30/2013 11:59 AM, John N. wrote: > Hi all, > > I am running RT4, and am having an issue where machine generated > messages sent to RT create loops. > As per the documentation, I added > Set($RedistributeAutoGeneratedMessages, 0); in RT_SiteConfig.pm, and > this cleared up most of my problems

Re: [rt-users] Change "RT @ A Glance" selection criteria

On 05/30/2013 12:55 AM, Danie Brink wrote: > Is it possible for us to change the SQL query that is run for the "RT at > a glance" front page that shows the last 10 unowned new tickets? With > our RT Ticket count hovering around 4million the current query performs > a complete table scan to sort the

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

On 05/30/2013 10:52 AM, Kevin wrote: > trs, > > Your reply trigged a thought that I didn’t clear the mason cache after the > upgrades. I just cleared the cache and now it is functioning correctly. > > Thank you for taking a deeper look into this issue, please accept my apology > for the the extr

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

On 05/29/2013 10:43 AM, Kevin wrote: > I am using the default English no language changes have been done. > > Attached are the files requested as well as the rt.log. > > MyRT.html > SearchesForObject >

Re: [rt-users] MSMTP works for sending, but receiving is now - And why a full MTA?

On 05/29/2013 04:53 AM, Cena, Stephen (ext. 300) wrote: > Postfix IRC channel & they felt a full-blown MTA was overkill, so I Unfortunately the Postfix folks, while well intentioned, probably don't understand the behaviour and requirements of RT. Rest assured that a full blown MTA isn't overkill

Re: [rt-users] Module::Install::RTx install paths

On 05/29/2013 06:24 AM, Maciej Dobrzanski wrote: > While converting our customizations into proper extensions I discovered that > the installer, which I grabbed from other existing extensions, writes files > into both release as well as local code trees. This way modules from 'lib' > always go to r

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

On 05/29/2013 08:00 AM, Kevin wrote: > When tailing the log and trying to access the rt at a glance from the root > user and menu section Tools > Configuration > Global > RT at a Glance I get > the following error in the log, no other messages come from the log > > [Wed May 29 14:57:54 2013] [er

[rt-users] Translators needed for RT 4.2 updates

Hello RT users and hackers, We're hard at work on what will become RT 4.2. Part of that process is starting to get the translations updated, and that's where you come in. If you speak English and a language other than English, we'd love if you took a bit of time to help update RT's translations

Re: [rt-users] defanging URLs in incoming e-mails?

On 05/28/2013 03:58 PM, Riggle, Kevin wrote: > It looks like RT's MailPlugins are only for go/no-go filtering and > authentication, and aren't intended to be used to modify the body of the > message before it is made into a transaction. (Or will changes to the > MIME::Entity be honored?) MailPlug

Re: [rt-users] Active Directory and RT

On 05/24/2013 03:35 PM, davidneudorfer wrote: > Removing group and group_attr was what did it for me. Hopefully this helps > someone else in the future. It looks like you missed my reply, where I explained what was going wrong with your group and group_attr, along with a few other things. http://

Re: [rt-users] MSMTP doesn't run

On 05/24/2013 01:54 PM, Cena, Stephen (ext. 300) wrote: > I've tried switching from Postfix to MSMTP with this wiki entry: Best Practical strongly recommends against mailers like MSMTP and _for_ real MTAs like Postfix. MSMTP will usually drop your email if delivery fails the first time. RT doesn

Re: [rt-users] Active Directory and RT

On 05/24/2013 02:40 PM, davidneudorfer wrote: > 'attr_match_list' => [ > 'Name', > 'EmailAddress', > 'RealName', > ], First things first, remove RealName from the config above. It should be removed from the example configs as it's a misleading e

Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On 05/23/2013 04:42 PM, Gary McRae wrote: > Hi, > Thanks for your prompt reply. > I changed the spelling but it made no difference. > Any other ideas would be appreciated. Show logs with the correct spelling. > BTW, when I reply like this should I reply to you personally or to a list? The list.

Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On 05/23/2013 03:45 PM, Gary McRae wrote: > Then I “apt-get install rt4-extension-assettracker” and it installs > without any errors. > > Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm. You're spelling it wrong ---^^^ RTx::AssetTracker -- RT Training in

Re: [rt-users] Proper way to backup RT Database

On 05/23/2013 11:16 AM, John Buell wrote: > > Does the interpretation of %M vs %m vary from Linux to Linux (or > between Linux and other *nixes)? > > When I first set up my backups I found that following the linked page > to the letter I got timestamps with YearMinuteDate instead of > YearMonthDa

Re: [rt-users] Disable Requestor email in reply by default

On 05/23/2013 06:40 AM, Cena, Stephen (ext. 300) wrote: > I'm putting an RT system online for our service department. At the > present time, the site will be internally accessible only but Internet > email correspondence with clients will be permitted. To control > confidentiality, it's been reques

Re: [rt-users] Change ticket status after elapsed time period

On 05/22/2013 01:52 PM, Asif Iqbal wrote: > Ramon Kagan wrote a RT::Action::SetStatus module > http://lists.bestpractical.com/pipermail/rt-users/2005-February/028827.html > > You can place it at /opt/rt3/local/lib/RT/Action/SetStatus.pm and use > it. You may have to run mkdir -p /opt/rt3/local/lib

[rt-users] [rt-announce] RT 3.8.17 released

RT 3.8.17 contains important security fixes. http://download.bestpractical.com/pub/rt/release/rt-3.8.17.tar.gz http://download.bestpractical.com/pub/rt/release/rt-3.8.17.tar.gz.sig SHA1 sums 4765c68f91a0e8e21ed0fd39397cd8e3970ca992 rt-3.8.17.tar.gz a0aa9a3e284d4fc36ba7e6354d7e0772833f2a00 rt-3.

[rt-users] [rt-announce] RT 4.0.13 released

RT 4.0.13 contains important security fixes. http://download.bestpractical.com/pub/rt/release/rt-4.0.13.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.0.13.tar.gz.asc SHA1 sums d09f0b9beed8f4e7972fd43d5597e78306d9acef rt-4.0.13.tar.gz 94d1de447301c9be728197572aff2d29944bc39e rt-4.

[rt-users] [rt-announce] Security vulnerabilities in RT

We discovered a number of security vulnerabilities which affect both RT 3.8.x and RT 4.0.x. We are releasing RT versions 3.8.17 and 4.0.13 to resolve these vulnerabilities, as well as patches which apply atop all released versions of 3.8 and 4.0. The vulnerabilities addressed by 3.8.17, 4.0.13,

Re: [rt-users] Cannot get RT-Extension-MobileUI and RT-Authen-ExternalAuth to play nice....

On 05/20/2013 11:31 PM, Gary Greene wrote: > Currently, I'm using RT version 3.8.10 (yes, I know it is old; we're > not ready to upgrade to the 4 series yet with the customizations > we've done to rt3...) and have installed version 1.03 of > RT::Extension::MobileUI and version 0.09 of RT::Authen::E

Re: [rt-users] Login Passwords Fail following upgrade to RT 4.0.0

On 05/21/2013 06:55 AM, dfri...@qcol.net wrote: > I am currently running RT 3.8.16 and all appears to be working fine. I > have decided to upgrade to RT 4.0.0. Why 4.0.0 and not 4.0.12? .12 contains two years of bugfixes. There is no reason to upgrade to something less. > There are a few other

Re: [rt-users] unsubscribed from dashboard for a user who has left

On 05/21/2013 11:13 AM, Andy Lee wrote: > I got a system dashboard that is setup. And the user use to be subscribed > to the dashboards to get reports daily. > > It appears the user is still receiving emails from the reports. How can > i remove the user from the system dashboard reporting? There'

Re: [rt-users] ExtractCustomFields template and dropping errant HTML tags

On 05/20/2013 02:53 PM, Lundberg, Emory wrote: > Some additional information as I'm getting big blobs of text with > markup in several fields on emails and forms that are submitted to my > RT-4.0.10: > >> 2013-05-20 21:37:32 The RT System itself - FQDN you've completed >> this form!> align="center

Re: [rt-users] Still having database problems - Getting bad - Can't add attachments

On 05/20/2013 06:54 AM, Cena, Stephen (ext. 300) wrote: > I'm still getting these errors when trying to attach large files (around > 4MB) to tickets: Did you look at the max_attachment_size parameter to mysql? I suspect you're running into that. -- RT Training in Seattle, June 19-20: http://be

Re: [rt-users] Fwd: Parent/Child relationships for tickets in RT REST

On 05/19/2013 06:56 PM, John Kelsh wrote: > Hi Landon, > > HasMember & MemberOf should create a Parent/Child relationship shouldn't > it? Yes, those are the internal names, for better or worse. I don't know about the internals of RT::Client::REST, but RT's REST interface will accept Parent/Child

Re: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global->RT At A Glance error

On 05/17/2013 01:36 PM, Pete Beebe wrote: Can you run `diff -ruN` against the two install trees (the one you backed up and the one currently in use)? > > Zip file is 190KB in size. I will be sending it separate from this > reply. I cut out the session_data diff output to trim down the

Re: [rt-users] Notify Actor

On 05/17/2013 03:06 AM, Andrea gabellini - SC wrote: > Thomas, > > this queue is a low traffic queue, and users that use it aren't so > familiar with RT, so they prefer to have all emails in their mailbox, > also those they send. Nod. NotifyActor is also changeable a per-user preference (Logged

Re: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global->RT At A Glance error

On 05/17/2013 09:13 AM, Pete Beebe wrote: > Hi Thomas, > > Looks like the mail filter stopped this one from going through due to > the attached log file. Re-forwarding minus log file. It was briefly stopped, yes, but I let it through manually. There's a size limit on posts at which point they r

Re: [rt-users] shredder on specific user

On 05/16/2013 05:14 PM, Philip Brown wrote: > After doing a few searches, it seems that using the "rt-shredder" tool > is the one true way to delete a user. > > Unfortunately... i find the documentation on it, inscruitable :( > > Could someone please give me a simple, straightforward commandline

Re: [rt-users] Notify Actor

On 05/16/2013 01:07 AM, Andrea gabellini - SC wrote: > Thomas, > > I have 10 queues and only in one of them I need to notify the actor. > What about a config like this? > > Set(NotifyActor, { > 'default' => '0', > 'queue-name' => '1', > }); I understand the concept. What I'm asking is for an

Re: [rt-users] QueueDeactivatedScrips

On 05/16/2013 01:08 AM, Andrea gabellini - SC wrote: > Thomas, > > thank you. I will wait for the 4.2. What is the time line? It's our policy not to speculate on release dates. You can follow development on rt-devel mailing list which receives announcements of alpha 4.1 releases and then 4.2 "re

Re: [rt-users] AD External Authentication

Pretty straightforward, with one caveat. On 05/14/2013 12:12 PM, MacKillip, Scott wrote: > If the user has an account in RT (set up by an RT administrator) they > should still have the same functionality, just authentication is > coming from AD and not the internal RT database. > > If the user do

Re: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global->RT At A Glance error

On 05/15/2013 02:24 PM, Pete Beebe wrote: > Hi Thomas, > > The 4.0.11 to 4.0.12 Oracle upgrade completed and this RT At A Glance > issue still did not reappear. This was all done on our Dev system, > however. The Prod OS/config is a clone of the so I'm at a loss as to > what the difference would

Re: [rt-users] Notify Actor

On 05/15/2013 07:49 AM, Andrea gabellini - SC wrote: > Hello, > > is it possible to set NotifyActor per queue basis? No. If you wanted to hack up some Perl, you could do it. I don't recommend it. What's your use case? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training

Re: [rt-users] QueueDeactivatedScrips

On 05/15/2013 08:02 AM, Andrea gabellini - SC wrote: > Hello, > > is there an updated version of RT-Extension-QueueDeactivatedScrips? I > found https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips > but is for rt 4.0.4. I do not believe so. However, RT 4.2 will include equivalent func

Re: [rt-users] Can't add attachments anymore - Possibly DB switch?

On 05/15/2013 11:57 AM, Cena, Stephen (ext. 300) wrote: > Is this an error due to me switching to MariaDB from MySQL? It's looking > like some file attachments can't get added. > > [Tue May 14 22:05:25 2013] [warning]: RT::Handle=HASH(0xbd328224) > couldn't execute the query 'INSERT INTO Attachme

Re: [rt-users] REMOTE_USER, external auth, and email mismatching

On 05/15/2013 06:19 AM, Jeff Blaine wrote: > Well, here's where I asked the community to share what works: > > http://lists.bestpractical.com/pipermail/rt-users/2012-February/075085.html > > And here's 1 (of 2) contributions I got and submitted, still sitting > in a github pull request that has n

Re: [rt-users] REMOTE_USER, external auth, and email mismatching

On 05/14/2013 01:41 PM, Philip Brown wrote: > I then attempted to do the fallback suggested via > > CanonicalizeEmailAddressMatch > > after removing the KrbLocalUser from my apache configs. > however, the replace did not seem to have any effect. I'm still getting > logged in as > u...@kerb.my.com

Re: [rt-users] making a custom field mandatory for select queues

On 05/14/2013 07:32 AM, Darin Perusich wrote: > Hello All, > > It's is possible to make a custom field mandatory of selective queues? > Say I have a CF called "Environment" who's values are test, > development, and production which is a global CF since it may apply > any queue, but only needs to b

Re: [rt-users] Problems upgrading from 3.9.3

On 05/14/2013 08:57 AM, saxmad wrote: > ERROR: One of initial functions failed: DBD::Pg::db table_info failed: > ERROR: column t.spclocation does not exist > LINE 11: ...t(t.spcname) AS "pg_tablespace_name", quote_ident(t.spclocat... >

Re: [rt-users] using rt command line to check whether a queue exists

On 05/13/2013 11:00 AM, Darin Perusich wrote: > Hello All, > > I've been playing around w/scripting the creation of queues and > haven't been able to figure this out. How do I use the rt command line > tool to list whether a queue exists or not? 'rt ls -t queue "name = > queue1"' throws unsupporte

Re: [rt-users] rt-email-dashboards CRON strange error Debian RT 4.0.7

On 05/13/2013 06:59 AM, David Lane (IT Support) wrote: > Now I have a couple of other issue which could be unrelated (1) admins > get copies of their own admincc messages There is a $NotifyActor site-wide config option and a per-user preference. > (2) help-comm...@domain.com >

Re: [rt-users] RES: RES: RES: RES: Generate end of the day report and email

On 05/10/2013 01:49 PM, Diaulas Castro wrote: > Hi Thomas, > Its 4.0.1 Yeah, upgrading should make the dashboard mails look better in Outlook. You can find the specific release by looking through our release notes: http://bestpractical.com/rt/release-notes/ Regardless, coming up to the latest

Re: [rt-users] RES: RES: RES: Generate end of the day report and email

On 05/10/2013 01:32 PM, Diaulas Castro wrote: > Sounds good, will look. > > Btw i tested again subscription/Dashboard... on outlook that mail looks weird. > > Dashboard : http://postimg.org/image/4mwn115kn/ > My bash : http://postimg.org/image/yfmlp9307/ You don't mention your RT version, but I

Re: [rt-users] RES: RES: Generate end of the day report and email

On 05/10/2013 10:52 AM, Diaulas Castro wrote: > Already saw, but I have so many reports and alerts by mail and some > of them I cant get with dashboard/subscribe so I made some bash > scripts and all of reports/alerts have the same style/looking. > > I have one that alert 2 times/day, he send mail

Re: [rt-users] Multiple attachments

On 05/10/2013 05:12 AM, Alexander Kucheryuk wrote: > Hi! > I am running 4.0.12. Adding multiple attachment is not working. I can > add one attachment (to ticket) and everything is fine. If I click "add > more files", I get redirected to "Internal Server Error" page. My > logging level is set to deb

Re: [rt-users] Problem with mail bounce

On 05/10/2013 07:03 AM, Guadagnino Cristiano wrote: > There definitely is something weird with the way the "reply-to" header > is treated from RT. > > I did some more tests on a quite clean test system (RT 3.8.10) and I > always get a "permission denied" error as soon as I add the reply-to header.

Re: [rt-users] RES: Generate end of the day report and email

On 05/10/2013 09:12 AM, Diaulas Castro wrote: > Made this bash script to accomplish using RT CLI. > > Just customize “From:”, To:” and “Status” search in rt ls command and > schedule on crontab. You really want to look at dashboards and dashboard subscriptions in RT's web interface. -- RT Tr

Re: [rt-users] Can't remove Quick Create & Can you reverse the order of history?

On 05/08/2013 04:39 PM, Thomas Sibley wrote: > On 05/08/2013 01:00 PM, Cena, Stephen (ext. 300) wrote: >> I've got two questions: >> >> 1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to >> people not using the full ticket Create, I

Re: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global->RT At A Glance error

Thanks for the information, notes below. On 05/09/2013 09:29 AM, Pete Beebe wrote: Do you have any local customizations? > > None that I'm aware of. Only plugins I've currently go in place are: > RT::Authen::ExternalAuth RT::Extension::ActivityReports > Can you send us the output of r

Re: [rt-users] Problem with multple new tickets on same subject

On 05/09/2013 10:52 AM, Jok Thuau wrote: > Has anyone from best practical considered integrating these patches in the > source? (seems quite harmless from where I stand) > > Would one just fork the github repo and submit a pull request from there? This suggestion comes up once in a while, and the

Re: [rt-users] Can't remove Quick Create & Can you reverse the order of history?

On 05/08/2013 01:00 PM, Cena, Stephen (ext. 300) wrote: > I've got two questions: > > 1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to > people not using the full ticket Create, I decided to globally remove > "Quick Create" from "RT At A Glance". However, when I do that I

Re: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global->RT At A Glance error

On 05/04/2013 07:22 PM, Pete Beebe wrote: > I just completed a migration from MySQL to Oracle as well as an > upgrade from 3.8.5 to 4.0.12. So far everything is running well > however I have run across one error that occurs when, as super user, > I click on the Global-->RT At A Glance link. I rec

Re: [rt-users] Problems with "Newest unowned" and queue permissions

On 05/07/2013 05:48 AM, Ryan Whalen wrote: > I 'fixed' this by saving a search for unowned and new tickets AND in a > specific queue, naming them '10 newest unowned tickets in /queuename/. > Then saved the search to /group's/ saved searches. > > Then you need to give the AdminCCs instructions on

Re: [rt-users] RT 4.0.5 Pass/forward content type

On 05/06/2013 08:58 AM, Dalal, Kamber Z wrote: > Hi, > > In RT 4.0.5 in the ticket history the ‘Download (untitled)/with headers’ > (text/html) button/link does not pass content type, thus the browser > displays the html page in plain text, instead of an html page. > > How can we force the conten

Re: [rt-users] Login Loop

On 05/02/2013 03:22 AM, kennethmto...@eaton.com wrote: > Ruslan, > > I removed WebBaseURL and added WebDomain, restarted apache, but still > receive the same error: > > Set( $WebDomain, 'webserver.ken.com'); > Set( $WebPort, 443); > Set( $WebPath, '/rt4'); > > Thoughts? Your Apache config isn't

Re: [rt-users] Cannot Create user with LDAP Overlay

On 05/01/2013 12:59 PM, Camron W. Fox wrote: > Alle, > > Even thought the privileges for Everyone and Unprivileged are set to > CreateTicket and ReplyToTicket, we get these errors when send from an > external user: > > User creation failed in mailgateway: Name in use > > User 'camron@

[rt-users] [rt-announce] RT 4.0.12 released

It's my pleasure to announce RT 4.0.12 is now available for download. http://download.bestpractical.com/pub/rt/release/rt-4.0.12.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.0.12.tar.gz.sig SHA1 sums 779ae82d1847aea23afe28e54a982c59f93b4953 rt-4.0.12.tar.gz 8ef461c88486fa55198532

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