Re: [rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful

Tom H wrote: Hi RT list, According to the rt-mailgate script, there should be something for this; warn $content if ($opts{debug}); and according to perldoc warnings, the function warn should send the content to STDERR... So I've no idea where that information is going So further

[rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful

Hi RT list, I have about 20 RT queues and my users are reporting intermittent failures with delivery. One example is as follows; Aug 11 21:32:20 dcmon01 sendmail[8402]: m7BLWJQC008218: to=|/opt/rt3/bin/rt-mailgate --debug --queue 'Operations' --action correspond --url

Re: [rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful

Emmanuel Lacour wrote: On Wed, Aug 20, 2008 at 04:29:55PM +0100, Tom H wrote: warn $content if ($opts{debug}); and according to perldoc warnings, the function warn should send the content to STDERR... So I've no idea where that information is going Any ideas? Try to log the error

[rt-users] merged tickets hanging browser for a long time

Hi, A user reported that one of their tickets was hanging their browser, and sure enough when I tried, it took a very long time to load, and when it did it was rendered badly. I checked the logs and the following was repeated many 100s of times; [Thu Mar 6 11:23:29 2008] [debug]: We found

Re: [rt-users] non-root users not seeing custom attribute fields in new ticket form or mody ticket form

Kenneth Crocker wrote: Tom, If I understand your question, you are wondering why a particular Custom Field is not visable when creating a ticket, even if the user is root. The answer is related to how RT links Custom Fields to a ticket. Ah, no - the root user can see and enter a value

[rt-users] non-root users not seeing custom attribute fields in new ticket form or mody ticket form

Hi, I have added an on hold custom attribute, which should be available to privileged users when creating a new ticket through the web interface, and to users with edit ticket rights on existing tickets. However the privileged users do not get the fields appearing in the web interface. I tried

[rt-users] suppressing email generated by script to import tickets from another ticketing system

Hi, I have a script which imports tickets from another system using something like; foreach(ticket){ $TicketObj-Create(subject, queue, priority, status); } etc. However I understand that that is going to trigger the sending of emails to all the watchers of these queues? is there any way to

Re: [rt-users] Documentation.

Deepika Bhatia wrote: Is there any users manual and administrators manual available for RT? Hi, We are currently writing end user documentation for RT, and it would really help to see what has been done before. If you care to share ;-) Many Thanks, Tom

[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Hi, I want to give all the users who can TakeTicket the opportunity to do so, by notifying them. But I don't want to add them to the AdminCC list as they would get far too much mail. So I want to create a custom scrip which On Create, searches for all the users who have TakeTicket right, and

Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

Kenneth Crocker wrote: Tom, If you can put them all in one group, or if they are already in groups that only have takers as members, then list the group(s) in the Watchers: CC of the appropriate queues. Then all you need do is create a notification scrip for OnCreate to Notify CC's.

[rt-users] assigning ticket to another owner

Hi I would like to assign a ticket to another Owner/user, but only myself and Nobody appear in the owner drop down list, and there are quite a few others in the group that have permissions on this queue. Am I missing a permission here? Thanks, T. ___

[rt-users] method for adding LDAP users to their queues before they have logged on

Hi, I have the LDAP overlay working fine with LdapAutocreateAuthCallback, and once my users have logged in I can add them to their groups and give them permissions. However the problem I have at the moment, is that I want to add users to a particular queue/group before they have ever logged on,

[rt-users] how to notify my queue group that a new ticket is created

Hi, I have created a queue Operations and a group called Operations group, and assigned all available queue rights to that group. This works in the sense that when the operations user logs in, they can see the available ticket. However I would like them to be notified that there is a new ticket,

[rt-users] non-privileged user on watchers CC list

Hi, I have added a non-privileged user to the cc list for my queue, however they are not receiving any emails for updates or ticket creation events. Am I doing something wrong, other emails are sent correctly Thanks, T ___

[rt-users] how to limit create ticket permission to particular email domain

Hi, I was wondering whether its possible to allow everybody with an address like [EMAIL PROTECTED] to create tickets, and reject everyone else. (rather than give everyone the create ticket permission) Thanks, Tom ___