> Fine but this way the backup email (as AdminCC) wouldn't see the people
> who receive the email (to and cc fields) Am I wrong?
Think you're right. I guess you could tweak your admin correspondence template?
LEGAL NOTICE
Unless expressly stated otherwise, information contained in this
message is
Fine but this way the backup email (as AdminCC) wouldn't see the people
who receive the email (to and cc fields) Am I wrong?
Jerome
Toby Darling a écrit :
>> My goal is that all messages sent to RT are also going to a second
>> mailbox that would be used in case of a disaster on RT.
>
> I've do
> My goal is that all messages sent to RT are also going to a second
> mailbox that would be used in case of a disaster on RT.
I've done this by making bac...@company.com an AdminCC of the queue. That gets
comments and replies by default, plus anything else I want to set up a scrip
for.
LEGAL N
On Wed, Sep 16, 2009 at 10:57:09PM +0200, Jerome Durand wrote:
> Now I understand the permanent ccs concept But I would have expected
> that when a requestor cc some folks, they are automatically registered
> as permanent ccs.
There is a config option for that on ticket creation
> Isn't th
On Wed, Sep 16, 2009 at 16:57, Jerome Durand wrote:
> Thank you Kevin,
>
> Now I understand the permanent ccs concept But I would have expected
> that when a requestor cc some folks, they are automatically registered
> as permanent ccs.
The form clearly says (in the native English version at
Thank you Kevin,
Now I understand the permanent ccs concept But I would have expected
that when a requestor cc some folks, they are automatically registered
as permanent ccs.
Isn't there a default scrip for that? Looks like there isn't (??) Any
hint welcome to update my 'on create autorepl
On Wed, Sep 16, 2009 at 10:13:43PM +0200, Jerome Durand wrote:
>
> My problem is that the system sends 2 emails:
>- one for requestor and the Bcc backup email address
>- one for the people cced (that I need to tick everytime)
These are separate Scrips.
On Correspond Notify Requestors and
Hi,
I'm an RT beginner but would really like to improve... I bought the book
;) I installed RT3.8.4 with mysql.
My goal is that all messages sent to RT are also going to a second
mailbox that would be used in case of a disaster on RT.
I have an alias that is used by customers to open ticket th
