Hi all,
I have noticed that when sending a new email to my
CorrespondenceAddress, a new ticket is created in my General queue. I
now noticed that the DefaultQueue setting is not the reasoning for this
behavior according to the manual, and I am unable to find why this is
happening.
My
On Thu, 2013-05-09 at 10:18 -0500, Russell Jones wrote:
I have noticed that when sending a new email to my
CorrespondenceAddress, a new ticket is created in my General queue. I
now noticed that the DefaultQueue setting is not the reasoning for this
behavior according to the manual, and I am
Thanks Alex,
I did, I do not have a --queue defined for the correspondence alias,
only --action correspond, which is what raised this question of Why
is this working? :-)
On 5/9/2013 2:29 PM, Alex Vandiver wrote:
On Thu, 2013-05-09 at 10:18 -0500, Russell Jones wrote:
I have noticed that
Thanks Roy :)
Amazing how far a bit of common sense can go!
Regards, Jim
-Original Message-
From: Raed El-Hames [mailto:r...@vialtus.com]
Sent: 30 April 2009 18:14
To: Jim Tambling
Cc: rt-us...@bestpractical.com
Subject: Re: [rt-users] Default queue for selfservice
Jim;
Have you
Hi,
How can I change the default q for self-service requests? At the moment
all tickets raised by unprivileged users go to General but I would
like them to go to a different queue.
Thanks, Jim
___
Jim;
Have you allowed unprivileged users to create tickets in different queue/s;
In Queues/Your-Queue/GlobalRights , give the system group Everyone
create ticket priv
and remove this right from the General queue, if you don't wish them to
create any tickets there
Note you can give this right
You want something strange. Rights wouldn't help you. You can play
with portlets on users' home page to show them unowned tickets by
default or play with other searches.
On Thu, Apr 30, 2009 at 12:52 AM, presc...@wcoil.com wrote:
How do I make the 50 highest priority unowned ticket display only
Hi Tim,
I'm pretty sure it's just the first one alphabetically.
At 04:37 PM 4/11/2008, Tim Gustafson wrote:
Hello everyone!
Please forgive the potentially silly question, but I've Google this and
haven't been able to come up with anything.
Where the heck do you set the default queue for new
]
Sent: Monday, April 14, 2008 8:23 AM
To: Tim Gustafson; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
Hi Tim,
I'm pretty sure it's just the first one alphabetically.
At 04:37 PM 4/11/2008, Tim Gustafson wrote:
Hello everyone!
Please forgive the potentially silly
Cruz
[EMAIL PROTECTED]
(831) 459-5354
-Original Message-
From: Gene LeDuc [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 8:23 AM
To: Tim Gustafson; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
Hi Tim,
I'm pretty sure it's just the first one
.
Tim Gustafson
SOE Webmaster
UC Santa Cruz
[EMAIL PROTECTED]
(831) 459-5354
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 8:27 AM
To: Tim Gustafson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
It's probably
Tim,
There should be a drop-down that displays the Queue's available to the
current user. It is usually in alphabetical order. There may be a way to
change that, but I don't know of it.
Kenn
LBNL
On 4/11/2008 4:37 PM, Tim Gustafson wrote:
Hello everyone!
Please forgive the
Gustafson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
Tim,
There should be a drop-down that displays the Queue's available to
the
current user. It is usually in alphabetical order. There may be a way to
change that, but I don't know of it.
Kenn
LBNL
) 459-5354
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 9:42 AM
To: Tim Gustafson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
Tim,
There should be a drop-down that displays the Queue's
:24 AM
To: Tim Gustafson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
On our system, our lowercase queues appear first, then capitalized. I
just named queues accordingly.
Tim Gustafson wrote:
Yes, there is a drop-down. I'm asking how to change the default
-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 10:24 AM
To: Tim Gustafson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
On our system, our lowercase queues appear first, then capitalized. I
just named queues accordingly.
Tim
Santa Cruz
[EMAIL PROTECTED]
(831) 459-5354
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 10:24 AM
To: Tim Gustafson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
On our system, our lowercase queues
11
Tim Gustafson
SOE Webmaster
UC Santa Cruz
[EMAIL PROTECTED]
(831) 459-5354
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 10:37 AM
To: Tim Gustafson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
What
Subject: Re: [rt-users] Default Queue???
Hi Tim,
I don't know what version of RT you have there, but we are still using
an older 3.4.5 version here. In this version, the code you want to look
for is in:
/var/rt/html/Elements/SelectNewTicketQueue
Near the end, it sets: $Default = 0
This sets
Gustafson [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 12:05 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
Ahh, that's exactly what I'm looking for. Thanks!
Tim Gustafson
SOE Webmaster
UC Santa Cruz
[EMAIL PROTECTED]
(831) 459-5354
-Original
At Monday 4/14/2008 03:39 PM, Aaron Sallade wrote:
In 3.6.6 it is at
/html/Elements/SelectQueue
I just tried it and it works great.
Be careful - SelectQueue is also used in a few places other than the
'new ticket' drop down. If you only want to change the default in the
'new ticket' drop down
PROTECTED]
Sent: Monday, April 14, 2008 12:49 PM
To: Aaron Sallade; Tim Gustafson; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Queue???
At Monday 4/14/2008 03:39 PM, Aaron Sallade wrote:
In 3.6.6 it is at
/html/Elements/SelectQueue
I just tried it and it works great.
Be careful
At Monday 4/14/2008 03:58 PM, Aaron Sallade wrote:
I did not see the spot for default there. Am I missing it?
I think if you do this (in SelectNewTicketQueue), it should work:
/Elements/SelectQueue, Name = 'Queue', %ARGS, ShowNullOption
= 0, ShowAllQueues = 0, Default = nnn
where nnn is
:09 PM
To: Aaron Sallade; Tim Gustafson; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Default Queue???
At Monday 4/14/2008 03:58 PM, Aaron Sallade wrote:
I did not see the spot for default there. Am I missing it?
I think if you do this (in SelectNewTicketQueue), it should work
Hello everyone!
Please forgive the potentially silly question, but I've Google this and
haven't been able to come up with anything.
Where the heck do you set the default queue for new tickets when users click
the New ticket in button at the top of the screen?
Tim Gustafson
SOE Webmaster
UC
25 matches
Mail list logo
