On Mon, Feb 02, 2009 at 03:57:45PM +0100, Christopher Kunz (Filoo GmbH) wrote:
kem cho schrieb:
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
Nice workaround, works fine for me. Owner change is very rarely used in
our setup, anyway.
Yes, but it
Sorry :) you've already analyzed this with Emmanuel.
On Mon, Feb 2, 2009 at 6:42 PM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote:
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
paste here
It can be a role on a queue.
On Mon, Feb 2, 2009 at 3:33 PM, Christopher Kunz (Filoo GmbH)
Emmanuel Lacour schrieb:
On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
usually the Unprivileged group!
I removed that privilege from the respective queue (it is a test queue
that was never actually used), and double-checked all other queues.
However, I found a couple
On Mon, Feb 02, 2009 at 06:44:07PM +0300, Ruslan Zakirov wrote:
Sorry :) you've already analyzed this with Emmanuel.
I just added this in the FAQ (section Performances) on the wiki :)
http://wiki.bestpractical.com/view/FAQ
___
On Mon, Feb 02, 2009 at 05:03:26PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
usually the Unprivileged group!
I removed that privilege from the respective queue (it is a test queue
that was
Emmanuel Lacour schrieb:
On Mon, Feb 02, 2009 at 05:03:26PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
usually the Unprivileged group!
I removed that privilege from the respective queue (it is a
Emmanuel Lacour schrieb:
On Mon, Feb 02, 2009 at 01:33:19PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your permissions.
Any other ideas?
Is DBIx::SearchBuilder up to date?
Yes, it's
-eggs.com
Subject: Re: [rt-users] RT 3.6.4, user list too long when resolving
multiple tickets
To: rt-users@lists.bestpractical.com
Message-ID: 20090202150710.gk31...@easter-eggs.com
Content-Type: text/plain; charset=us-ascii
On Mon, Feb 02, 2009 at 03:57:45PM +0100, Christopher Kunz (Filoo GmbH
On Mon, Feb 02, 2009 at 02:53:43PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Yes, it's current:
cpan[12] r DBIx::SearchBuilder
All modules are up to date for DBIx::SearchBuilder
Do you still get unprivileged users if you access this directly:
http:///rt/Elements/SelectOwner
?
On Mon, Feb 02, 2009 at 01:33:19PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your permissions.
Any other ideas?
Is DBIx::SearchBuilder up to date?
Emmanuel Lacour schrieb:
select * from ACL where RightName='OwnTicket';
mysql select * from ACL where RightName='OwnTicket';
+--+---+-+---++--+-+---+
| id | PrincipalType | PrincipalId | RightName | ObjectType
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
paste here
It can be a role on a queue.
On Mon, Feb 2, 2009 at 3:33 PM, Christopher Kunz (Filoo GmbH)
ch...@de-punkt.de wrote:
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
--- On Mon, 2/2/09, Christopher Kunz (Filoo GmbH) ch...@de-punkt.de wrote:
From: Christopher Kunz (Filoo GmbH) ch...@de-punkt.de
Subject: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
To: RT
kem cho schrieb:
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
Nice workaround, works fine for me. Owner change is very rarely used in
our setup, anyway.
Regards,
--ck
--
Christopher Kunz | Geschäftsführung | ch...@filoo.de
Filoo GmbH | Tilsiter
On Mon, Feb 02, 2009 at 04:13:52PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
select * from ACL where RightName='OwnTicket';
mysql select * from ACL where RightName='OwnTicket';
On Mon, Feb 02, 2009 at 01:15:30PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Hi all,
since our upgrade to RT 3.6.4, the resolve multiple tickets
functionality shows erratic behavior in my installation. When before, it
only showed the privileged users (which are in the ballpark of 3-10 per
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your permissions.
Currently, global Group Rights are as follows:
Everyone: CreateTicket
Privileged: ShowOutgoingEmail
Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch
On Mon, 02 Feb 2009 09:57:45 -0500, Christopher Kunz (Filoo GmbH)
ch...@de-punkt.de wrote:
kem cho schrieb:
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
Nice workaround, works fine for me. Owner change is very rarely used in
our setup, anyway.
Regards,
Hi all,
since our upgrade to RT 3.6.4, the resolve multiple tickets
functionality shows erratic behavior in my installation. When before, it
only showed the privileged users (which are in the ballpark of 3-10 per
queue), it then started to show *all* users who ever submitted tickets,
including
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