I wanted to kas of this is just my setup or is it normal... When a requestor
senda a reply to a correspond, his reply is entered in the ticket (ok) and
the admincc and owner get a copy of it (as per scrips) but the weird thing
is that the requestor also gets a copy of his own reply. Is this
* Anton Krall:
I wanted to kas of this is just my setup or is it normal... When a
requestor senda a reply to a correspond, his reply is entered in the
ticket (ok) and the admincc and owner get a copy of it (as per
scrips) but the weird thing is that the requestor also gets a copy
of his own
ones or personal ones... :)
Quite configurable :)
From: Florian Weimer fwei...@bfk.de
Date: Mon, 03 Aug 2009 09:39:26 +
To: Anton Krall akr...@intruder.com.mx
Cc: rt-users@lists.bestpractical.com
Subject: SUSPECTED: Re: [rt-users] Requestor getting his own mails
* Anton Krall:
I
* Anton Krall:
But doesnt the requester need to have modifyticket rights in order to append
responds to a ticket via mail?
No, there are separate rights for that.
--
Florian Weimerfwei...@bfk.de
BFK edv-consulting GmbH http://www.bfk.de/
Kriegsstraße 100
Which one should I use in order to let a requester append comments via email
to his ticket?
From: Florian Weimer fwei...@bfk.de
Date: Mon, 03 Aug 2009 10:41:26 +
To: Anton Krall akr...@intruder.com.mx
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting his own
* Anton Krall:
Which one should I use in order to let a requester append comments via email
to his ticket?
CommentOnTicket (and presumably ReplyToTicket, too).
--
Florian Weimerfwei...@bfk.de
BFK edv-consulting GmbH http://www.bfk.de/
Kriegsstraße 100 tel:
On 8/3/09 5:29 AM, Anton Krall akr...@intruder.com.mx wrote:
I have a scrip that says send a copy of corresponds to the admincc, owner
and requester, without it, the requester never gets anything.
Well, that explains why he is getting the copy. You told RT to send it to
him. If you do not
And that would go in group Everyone right?
From: Florian Weimer fwei...@bfk.de
Date: Mon, 03 Aug 2009 11:45:25 +
To: Anton Krall akr...@intruder.com.mx
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting his own mails
* Anton Krall:
Which one should I
On 8/3/09 8:30 AM, Anton Krall akr...@intruder.com.mx wrote:
And that would go in group Everyone right?
That can go to Everyone, but I would be more likely to use Requestor.
CommentOnTicket (and presumably ReplyToTicket, too).
--
Florian Weimerfwei...@bfk.de
BFK
* Drew Barnes:
On 8/3/09 8:30 AM, Anton Krall akr...@intruder.com.mx wrote:
And that would go in group Everyone right?
That can go to Everyone, but I would be more likely to use Requestor.
But this will lead to errors when the requestor changes email
addresses in the middle of a ticket.
that wrote it.. Why should they get a copy :)
From: Drew Barnes barne...@ucrwcu.rwc.uc.edu
Date: Mon, 03 Aug 2009 08:01:43 -0400
To: Anton Krall akr...@intruder.com.mx, rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting his own mails
On 8/3/09 5:29 AM, Anton Krall
@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting his own mails
On 8/3/09 5:29 AM, Anton Krall akr...@intruder.com.mx wrote:
I have a scrip that says send a copy of corresponds to the admincc, owner
and requester, without it, the requester never gets anything.
Well
...@intruder.com.mx, rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting his own mails
On 8/3/09 5:29 AM, Anton Krall akr...@intruder.com.mx wrote:
I have a scrip that says send a copy of corresponds to the admincc, owner
and requester, without it, the requester never gets
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