Hi,
i'm trying to write a scrip which does the following:
We have two or more tickets, each ticket has a refersto to another like this:
#1 - refers to #2
Now, if someone at ticket #2 writes an update, this update (reply in our case)
should be posted also to ticket #1
Till this point it is
Hi Torsten;
Try
$related-BaseObj-Comment(
Creator = $self-TransactionObj-Creator,
Content = $self-loc( Information added by [_1]., # loc
$self-TransactionObj-CreatorObj-Name,
) . \n . $self-loc( Notes: [_1], # loc
$note
),
);
Note the Creator line I
[mailto:r...@vialtus.com]
Gesendet: Donnerstag, 24. September 2009 11:59
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Scrip help needed
Hi Torsten;
Try
$related-BaseObj-Comment(
Creator = $self-TransactionObj-Creator,
Content
Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
-Urspruengliche Nachricht-
Von: Raed El-Hames [mailto:r...@vialtus.com]
Gesendet: Donnerstag, 24. September 2009 11:59
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Scrip
2009 12:39
An: Raed El-Hames
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Scrip help needed
Hi Roy,
no success, still: RT_System - Comments added
:-(
Thanks
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius (Stellv
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
Cc: Raed El-Hames; rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Scrip help needed
Torsten,
Scrips work under system user, but you have to reload ticket as creator of the
transaction. Something like:
...
my $reply_will_be_on = RT::Ticket-new
@lists.bestpractical.com
Betreff: Re: [rt-users] Scrip help needed
Torsten,
Scrips work under system user, but you have to reload ticket as creator of
the transaction. Something like:
...
my $reply_will_be_on = RT::Ticket-new( $txn-CreatorObj );
$reply_will_be_on-Load
-users@lists.bestpractical.com
Betreff: Re: [rt-users] Scrip help needed
Torsten,
Scrips work under system user, but you have to reload ticket as creator of
the transaction. Something like:
...
my $reply_will_be_on = RT::Ticket-new( $txn-CreatorObj );
$reply_will_be_on-Load
On Thu, Sep 24, 2009 at 04:48:19PM +0200, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
Hi Ruslan, Raed,
thanks for your support, it is working well now.
Attached again the correct working scrip action, if someone else has a need
for this:
my $Actor =
Hi Emmanuel,
will try it out tomorrow: done for today ;-)
Thanks for the hint.
Torsten
2009/9/24 Emmanuel Lacour elac...@easter-eggs.com
On Thu, Sep 24, 2009 at 04:48:19PM +0200, Brumm, Torsten / Kuehne + Nagel /
Ham MI-ID wrote:
Hi Ruslan, Raed,
thanks for your support, it is working
To all,
I'm a newbie to perl. I've written a few simple scrips and they are
working just fine. My problem lies in my lack of understanding as to why
some code will work in a perl program, but not in a scrip. We have some
good perl programmers here and they gave me some code to use to
: Wednesday, March 04, 2009 12:37 AM
To: rt Users
Subject: [rt-users] Scrip help needed on date formatting
To all,
I'm a newbie to perl. I've written a few simple scrips and they are
working just fine. My problem lies in my lack of understanding as to why
some code will work in a perl
-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
[kfcroc...@lbl.gov]
Sent: Wednesday, March 04, 2009 12:37 AM
To: rt Users
Subject: [rt-users] Scrip help needed on date formatting
To all,
I'm a newbie to perl. I've written a few simple scrips and they are
working just
]
Sent: Wednesday, March 04, 2009 12:37 AM
To: rt Users
Subject: [rt-users] Scrip help needed on date formatting
To all,
I'm a newbie to perl. I've written a few simple scrips and they are
working just fine. My problem lies in my lack of understanding as to why
some code will work
, $day );
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
[kfcroc...@lbl.gov]
Sent: Wednesday, March 04, 2009 12:37 AM
To: rt Users
Subject: [rt-users] Scrip help needed
Subject: [rt-users] Scrip help needed on date formatting
To all,
I'm a newbie to perl. I've written a few simple scrips and they are
working just fine. My problem lies in my lack of understanding as to why
some code will work in a perl program, but not in a scrip. We have some
good
: Wednesday, March 04, 2009 1:50 AM
To: Potla, Ashish Bassaliel
Cc: rt Users
Subject: Re: [rt-users] Scrip help needed on date formatting
Ashish,
Tried that. No joy.
Kenn
LBNL
On 3/3/2009 11:40 AM, Potla, Ashish Bassaliel wrote:
Hey Ken,
localize the variables as follows
Subject: Re: [rt-users] Scrip help needed on date formatting
Ashish,
Tried that. No joy.
Kenn
LBNL
On 3/3/2009 11:40 AM, Potla, Ashish Bassaliel wrote:
Hey Ken,
localize the variables as follows and try it out :
my ( undef, undef, undef, $day, $mon, $year ) = localtime
Hi Sean,
Here's my understanding of what you're trying to do:
1. Ticket comes in to default incoming queue.
2. An admin sees it and changes the Owner to himself.
3. The ticket moves into the admin's personal queue.
If that is it, there's a pretty simple way to do this. Use your On Owner
Sean,
Why go through all that? Why not give each AdminCc of each different
queue the right to SeeQueue, ShowTicket, ModifyTicket,
CommentOnTicket in the general queue where all the tickets are held
originally (maybe create a group named QueueAdmin for that purpose
alone) that way they can
LeDuc [EMAIL PROTECTED]
To: Sean [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Sent: Thursday, August 23, 2007 11:18:20 AM
Subject: Re: [rt-users] Scrip Help needed (grabbing Organization)
Hi Sean,
Here's my understanding of what you're trying to do:
1. Ticket comes in to default incoming
: [rt-users] Scrip Help needed (grabbing Organization)
Hi Sean,
Here's my understanding of what you're trying to do:
1. Ticket comes in to default incoming queue.
2. An admin sees it and changes the Owner to himself.
3. The ticket moves into the admin's personal queue
Hi,
I am trying to modify one of the contributed scrip's on here which relates to
taking a ticket and having it automatically go to a certain queue.
We have one queue that all requests go to (i.e. customer facing) and the admins
have their own queues of responsibility. I didn't want to screw
23 matches
Mail list logo
