Thank you very much Ken.
I am new to coding custom action codes, and didn't see the part where you need
to tell the script to move on from custom action prep. on this page ...
http://wiki.bestpractical.com/view/WriteCustomAction
I was trying to move too fast :P.
Thx for pointing that ou
Mike,
You didn't get my code correct. You forgot the "Force". (NO, I'm NOT
saying "may the force be with you", gaagh!).
Also, when creating a scrip, you must keep in mind that when you define
the condition as :User-Defined", you SHOULD end with a return code in
both the "Prep" & "Cleanup" area
On Fri, Sep 25, 2009 at 09:55:23AM -0400, Mike Johnson wrote:
>Hi Kevin,
>
>Thx for that tidbit of info,
>
>In that file I found the correct syntax, out of Sean's set, the 2 below
> will work,
>
>$self->TicketObj->SetOwner("Nobody");
>$self->TicketObj->SetOwner("10");
You'r
Hi Kevin,
Thx for that tidbit of info,
In that file I found the correct syntax, out of Sean's set, the 2 below will
work,
$self->TicketObj->SetOwner("Nobody");
$self->TicketObj->SetOwner("10");
But, this is baffling me...
This is my scrip
Condition: On Queue Change
Action: User Defined
Mike,
We use this for when a ticket is moved to another Queue:
# set new Ticket Owner value
my $ticket = $self->TicketObj;
$ticket->SetStatus("new");
$ticket->SetOwner(10, 'Force');
return 1;
The above code is put into the cleanup code. Hope this helps
Kenn
LBNL
On 9/24/2009 1:02 PM, Mike J
On Thu, Sep 24, 2009 at 04:02:10PM -0400, Mike Johnson wrote:
>I was looking through the list's history.
>
>The original email did not get an answer to it.
>
>The piece that interests me about this listserv topic(dating back to Aug
> 2007)
>
>
>Sean, and myself are trying t
I was looking through the list's history.
The original email did not get an answer to it.
The piece that interests me about this listserv topic(dating back to Aug
2007)
Sean, and myself are trying to set a ticket's owner to nobody on an action...
He stated,
I've tried:
$self->Tick
Users
Subject: Re: [rt-users] SetStatus and SetOwner scrip question
Robert Long wrote:
> Have you tried moving the scrip to from TransactionCreate to
> TransactionBatch? You may have to enable it in your RT_SiteConfig..
>
> .r'
>
>
> Mathew Snyder wrote:
>> St
Robert Long wrote:
> Have you tried moving the scrip to from TransactionCreate to
> TransactionBatch? You may have to enable it in your RT_SiteConfig..
>
> .r'
>
>
> Mathew Snyder wrote:
>> Stephen Turner wrote:
>>
>>> At Tuesday 8/14/2007 02:41 PM, Mathew Snyder wrote:
>>>
I take
Have you tried moving the scrip to from TransactionCreate to
TransactionBatch? You may have to enable it in your RT_SiteConfig..
.r'
Mathew Snyder wrote:
> Stephen Turner wrote:
>
>> At Tuesday 8/14/2007 02:41 PM, Mathew Snyder wrote:
>>
>>> I take it back. It would appear you are corr
Stephen Turner wrote:
> At Tuesday 8/14/2007 02:41 PM, Mathew Snyder wrote:
>> >
>> I take it back. It would appear you are correct. I set up the scrip
>> to log
>> it's actions on this particular line of code and I'm getting:
>>
>> [debug]: set owner: 814382: Owner changed from msnyder to Nobody
At Tuesday 8/14/2007 02:41 PM, Mathew Snyder wrote:
>
I take it back. It would appear you are correct. I set up the scrip to log
it's actions on this particular line of code and I'm getting:
[debug]: set owner: 814382: Owner changed from msnyder to Nobody
((eval 510):4)
However, there is no
Stephen Turner wrote:
>
> At Tuesday 8/14/2007 02:14 PM, Mathew Snyder wrote:
>> I've tried:
>>
>> $self->TicketObj->SetOwner("Nobody");
>> $self->TicketObj->SetOwner(Nobody);
>> $self->TicketObj->SetOwner("10");
>> $self->TicketObj->SetOwner(10);
>> $self->TicketObj->SetOwner(Name => "Nobody");
>
Stephen Turner wrote:
>
> At Tuesday 8/14/2007 02:14 PM, Mathew Snyder wrote:
>> I've tried:
>>
>> $self->TicketObj->SetOwner("Nobody");
>> $self->TicketObj->SetOwner(Nobody);
>> $self->TicketObj->SetOwner("10");
>> $self->TicketObj->SetOwner(10);
>> $self->TicketObj->SetOwner(Name => "Nobody");
>
At Tuesday 8/14/2007 02:14 PM, Mathew Snyder wrote:
I've tried:
$self->TicketObj->SetOwner("Nobody");
$self->TicketObj->SetOwner(Nobody);
$self->TicketObj->SetOwner("10");
$self->TicketObj->SetOwner(10);
$self->TicketObj->SetOwner(Name => "Nobody");
$self->TicketObj->SetOwner(Name => Nobody);
$
I've tried:
$self->TicketObj->SetOwner("Nobody");
$self->TicketObj->SetOwner(Nobody);
$self->TicketObj->SetOwner("10");
$self->TicketObj->SetOwner(10);
$self->TicketObj->SetOwner(Name => "Nobody");
$self->TicketObj->SetOwner(Name => Nobody);
$self->TicketObj->SetOwner(Id => "10");
$self->TicketObj
I figured out part of it: Typo was causing problems. As a result, the status is
now being set to "new" as I was looking for. However, the owner is not being
changed.
I'm not seeing any errors in rt.log that would indicate why this is. I've only
seen the messages telling me that scrips were bein
From your first post, I'm guessing that you want the status and owner set
when a ticket is moved into a specific queue. Is this correct?
Is your scrip in the "incoming" queue, the queue that the ticket is being
moved into?
Is anything being logged in your rt.log file?
At 09:39 AM 8/14/2007,
I did what you suggested. It still isn't having an effect. The owner doesn't
change nor does the status.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Gene LeDuc wrote:
> Hi Mathew,
>
> If you have that code in the Cleanup area, make sure you have a "return
> 1;" in the Pr
Hi Mathew,
If you have that code in the Cleanup area, make sure you have a "return 1;"
in the Prep area (otherwise the Cleanup code doesn't execute).
I'm not sure that you can pass "Nobody" to the SetOwner method; I think it
wants an Id rather than a name. Use $RT::Nobody->Id to get the Id f
RT 3.6.1
Condition: On Queue Change
Action: User Defined
Template: Not sure which one I should be using
I figure that that the Custom action cleanup code should be
$self->TicketObj->SetStatus("new"); and $self->TicketObj->SetOwner("Nobody");
but nothing happens.
This is my first attempt at a cus
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