I migrated from 3.0.12 to 3.6.4, using select and insert statements in a
MySQL utility. I was able to login in and view tickets but it doesn't
show its history. Does anyone know if there is another step?
Thanks,
Bill
___
http://lists.bestpractical.com/
Is there a way to show just ticket history for a customer? Maybe a
ticket tab for the user/customer that would display only tickets for
that customer and show only the replys (not comments or other details
for those tickets) and not the complete user history? So a clean
concise way of viewing
I have a couple of things my users are asking me to change about the way
RT displays the ticket history. Any help on any of these would be
greatly appreciated.
1.) Email submissions are double spaced. This takes up a lot of room
when viewing the ticket history.
2.) Top posting - can the most re
Hi,
I installed RT-3.8.1rc5 with RTFM 2.4.0rc1 and RTIR 2.4.0rc1.
Whenever I want to view the ticket history, I get the message
Can't call method "TicketObj" on an undefined value at
/opt/rt3/share/html/Callbacks/RTIR/Ticket/Elements/ShowMessageHeaders/Default
line 2.
I get the same messag
On Thu, Aug 26, 2010 at 05:11:53PM -0600, Sysadmin wrote:
> Is there a way to show just ticket history for a customer? Maybe a
> ticket tab for the user/customer that would display only tickets for
> that customer and show only the replys (not comments or other details
> for those tickets) a
> 1.) Email submissions are double spaced. This takes up a lot of room
> when viewing the ticket history.
They aren't in my RT. Without knowing what's causing it in your
installation, there's no way to know how to fix it.
You could make a local Display.html that unwraps the text and then rewrap
Steve OBrien wrote:
> I have a couple of things my users are asking me to change about the way
> RT displays the ticket history. Any help on any of these would be
> greatly appreciated.
>
>
> 2.) Top posting - can the most recent actions be on top so you don't
> have to scroll all the way down t
On Thu, 2009-04-16 at 14:42 -0700, Tom Lahti wrote:
> > 1.) Email submissions are double spaced. This takes up a lot of room
> > when viewing the ticket history.
>
> They aren't in my RT. Without knowing what's causing it in your
> installation, there's no way to know how to fix it.
It just see
> Hmmm, I will have to look at that. Seems like it might be hard to
> discern the sig from the rest of the email.
Convention dictates that signatures be preceded by a line matching
"-- \n" i.e; 0x2d0x2d0x200x0a
Of course, not everyone follows it.
--
Cambridge Energy Alliance: Save money. Save th
>>> 3.) Stripping out the signatures from emails. Is it possible?
>> Two options: hack rt-mailgate to strip them before inserting into the
>> database, or make a local Display.html & History.html to display it without
>> the signatures. The latter is probably "safer" in that if your parsing is
>>
Busch
Gesendet: Donnerstag, 28. August 2008 09:03
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Ticket History Problem
Hi,
I installed RT-3.8.1rc5 with RTFM 2.4.0rc1 and RTIR 2.4.0rc1.
Whenever I want to view the ticket history, I get the message
Can't call method "TicketObj&q
Hi all, please help me, i need to change the username format in the
ticket history to display not the username but the realname instead!
For example:
I have the users with random login chars:
S2ttkt is Adam Kovacs
S2ttkt - Ticket 44: Correspondence added
to
Adam Kovacs - Ticket 44: Correspondence
Hello Folks,
I'm running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 and
mysql 5 and it showas a strange behaviour.
I got a Ticket where the History isn't shown on the Web Site.
The Correspond E-Mails from this Ticket show the right Content and also the
database contain
It's not covered by format option. Look into Transaction_Overlay.pm,
there is a big hash with descriptions.
2009/5/13 Dániel Omaisz-Takács :
> Hi all, please help me, i need to change the username format in the
> ticket history to display not the username but the realname instead!
> For example:
>
Hi there...
Sorry for the late bump, but I recently had to figure this one out on my own.
I'm running RT 3.8.2 here and the best way to do this...
(fix the paths and/or commands to fit your platform/installation)
mkdir -p /opt/rt3/local/html/Ticket/Elements
cp -p /opt/rt3/share/html/Ticket/Ele
On Wed, Jan 16, 2008 at 01:49:10PM +0100, "Wendler, Jürgen" wrote:
> Hello Folks,
>
>
>
> I'm running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 and
> mysql 5 and it showas a strange behaviour.
>
>
>
> I got a Ticket where the History isn't shown on the Web Site.
>
I h
On Wed, Jan 16, 2008 at 02:58:00PM +0100, Emmanuel Lacour wrote:
> On Wed, Jan 16, 2008 at 01:49:10PM +0100, "Wendler, Jürgen" wrote:
> > I'm running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2
> > and mysql 5 and it showas a strange behaviour.
> > I got a Ticket where the Histo
Hi!
I would suggest that you look if you have a recent
version of Text::Quoted htere was an issue with older
versions, which show "vanished" text only in web-ui
If this is okay I would try look at the content maybe
there is some strange chars in it
good luck
sven
On Mi, 2008-01-16 at 13:49 +010
Hello,
I’m using RT 3.4.
I would like to include
the initial ticket question in the message that is sent to the requestor when
his ticket has been resolved. The problem is that I don’t want to use an
OnResolved template because that would generate two emails to the requestor (template
to this ticket whithout re-opening the ticket, click below:
mailto:[EMAIL PROTECTED]>id()}]&body=%20
Please note:
- ALWAYS include the
string [{$rtname} #{$Ticket->id}] in the subject line of all future
correspondence about this issue.
- Do NOT attach or
include the content of
: den 11 juli 2006 16:29
Till: 'Marie Gellbäck';
rt-users@lists.bestpractical.com
Ämne: AW: [rt-users] Ticket
history in ticket resolved message
Hi Marie,
there was an acrticle on
the wiki: http://wiki.bestpractical.com/index.cgi?AddTicketHistoryToMail
but it is removed
Hi,
We hope to replace an ancient, homegrown ticketing system with RT. There is a
feature in the old system that my boss hopes is available in RT. This is the
idea of a "worklog". Not every queue or ticket will require such a thing. It
might be possible that the "Comments" in RT will suffic
On Thu, Apr 16, 2015 at 09:06:13PM +, Karres, Dean wrote:
> Hi,
>
> We hope to replace an ancient, homegrown ticketing system with RT. There is
> a feature in the old system that my boss hopes is available in RT. This is
> the idea of a "worklog". Not every queue or ticket will require su
The RT::Extension::HistoryFilter will do what you want. I use that in
it's default config to minimize the noise shown in the main ticket
history. All other things e.g Custom Field Changes are only viewable by
the History Tab.
Works really well.
--
Regards,
Aaron
On Fri, Apr 17, 2015 at 9:06
Thanks to all,
I was confused by the documentation. I was expecting to see some sort of
toggle controls on the various ticket history displays that would
expand/collapse or show/hide the various elements in the display. It is now
clear that this is a user preference change.
Cheers
We have a template that we have used on many different versions of RT that will
display the complete ticket history. We have it tied to a scrip that will
notify an admin when a ticket is closed and show them the complete history.
This stopped working after we upgraded to RT 3.8.0. Everything
I upgraded to 3.8.1 this weekend and we still cannot see a complete ticket
history when a ticket is closed using the template below. Is there updated
code I can use in this template that will list the complete ticket history -
all comments and replies?
Thanks,
Shannon
- Original Message
I turned on debugging and I keep getting the follow error in the log:
[Mon Aug 25 18:06:21 2008] [error]: Scrip 226 IsApplicable failed: Global
symbol "$correspond" requires explicit package name at (eval 477) line 8.
(/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:64)
Can translate this for m
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