hey dave,
i was/am already running DBIx::SearchBuilder 1.54.
i actually fixed this issue a while back;
my problem was rooted in the fact that none of my users had the OwnTicket
permission assigned to them (even root, which only had superuser assigned to
it).
thanks for the reply though :)
Hi Gabe,
We were experiencing the same issue. After assigning the required
privileges to members/groups of the queue, The only option available in
the owner field was either Nobody or the ticket owner.
After a little bit of research, we discovered there is a bug in perl
module
those
necessary to change ticket ownership (not just own/take/steal tickets)?
Thanks,
-gabe
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 29, 2008 4:26 PM
To: Gabriel Cadieux
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
: Re: [rt-users] assigning tickets
Gabriel,
This is accomplished using privileges and groups. You could also grant
individual Users the right to own tickets in a queue, but that would be
a maintenance nightmare. By default, RT will display on the Owner drop
down any and all members
On Thu, 30 Oct 2008 09:12:54 -0400, Gabriel Cadieux
[EMAIL PROTECTED] wrote:
Kenn,
In our configuration using 3.6.7, there are only two users besides root,
myself and my co-worker, and we are both set to SuperUser priviledges.
We will be the only ones using this system, so there is no need
9:28 AM
To: Gabriel Cadieux; Kenneth Crocker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] assigning tickets
On Thu, 30 Oct 2008 09:12:54 -0400, Gabriel Cadieux
[EMAIL PROTECTED] wrote:
Kenn,
In our configuration using 3.6.7, there are only two users besides root,
myself
: [rt-users] assigning tickets
Gabriel,
This is accomplished using privileges and groups. You could also grant
individual Users the right to own tickets in a queue, but that would be
a maintenance nightmare. By default, RT will display on the Owner drop
down any and all members
@lists.bestpractical.com
Subject: Re: [rt-users] assigning tickets
Gabriel,
My third sentence reads, By default, RT will display on the Owner drop
down any and all members of any group that has the OwnTicket right..
I guess it was easy to miss among all that other junk I wrote. Sorry.
Kenn
LBNL
On 10
hi list,
why is it that i can't seem to be able to assign tickets to other people,
even when i own them? when i see the main ticket display, it shows my user
as the owner, for example, after taking it... then in the People tab,
only Nobody appears in the list of people to set the owner to.. i
Gabriel,
This is accomplished using privileges and groups. You could also grant
individual Users the right to own tickets in a queue, but that would be
a maintenance nightmare. By default, RT will display on the Owner drop
down any and all members of any group that has the OwnTicket
At Monday 7/9/2007 11:43 PM, you wrote:
Okay, our general setup is this:
Group1 - Queue1
Group2 - Queue2
I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
see any of the tickets in Queue2 and vice versa.
Is this possible?
Thanks,
Marc
Hi Marc,
Did you try this?
@lists.bestpractical.com
Sent: Tue Jul 10 15:05:01 2007
Subject: Re: [rt-users] Assigning Tickets
At Monday 7/9/2007 11:43 PM, you wrote:
Okay, our general setup is this:
Group1 - Queue1
Group2 - Queue2
I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
see any of the tickets in Queue2
Okay, our general setup is this:
Group1 - Queue1
Group2 - Queue2
I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
see any of the tickets in Queue2 and vice versa.
Is this possible?
Thanks,
Marc
smime.p7s
Description: S/MIME cryptographic signature
I know its somewhere in the
docs but I can not find it.
I am trying to assign tickets
to other users within the group.
When the ticket is unassigned
its fairly easy to assign but when its already owned by another user and when I
try to change it to a different user it states
"You can
On 8/2/06, Justin Lim [EMAIL PROTECTED] wrote:
You can
only reassign tickets that you own or that are unowned
is there any way to change this
?You first take ownership or steal ownership and then assign it. Michael-- Michael S. Liebman
[EMAIL PROTECTED]http://msl521.freeshell.org/I have
Hello, I am new to RT and we are looking at implimenting it in our company, We are a windows based shop therefore I am trying the Win/RT version, I have one issue that is causing a problem and cannot figure out a resolution to it.When a new ticket arrives, I cannot assign the ticket to
10:02 AMTo:
rt-users@lists.bestpractical.comSubject: [rt-users] Assigning
Tickets to users
Hello,
I am new to RT and we are looking at implimenting it in our company, We
are a windows based shop therefore I am trying the Win/RT version,
I have one issue that is causing a problem
Maybe the problem is that you do not own the ticket. If I understand RT
correctly you can only assign tickets which you own. So if the ticket is
owned by nobody, then you first have to take it and then you can assign
it.
I am not usre if this helps.
Tomasz Wlodek| tel
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